Dear Sir,

We have bought Dell Vostro AVN 1520N-W7-B LAPTOP with Carry Case, SR.No.NNBS4BS / 5PBS4BS from Lym Computers Pvt.Ltd. vide their Invoice No. LYM/2009-2010/T-06969 dt. 06.03.2010, copy enclosed. On 6th August, 2010, late in the evening our employee Ms. Sangeeta Pinto, Jt. Chief Accountant using the Laptop has noticed that the Laptop is getting booted again and again. Due to Saturday, Sunday, the complaint could not be lodged. However, on Monday, 9th August, 2010 our Sr. System Supervisor, Mr. Khalid Kazi gave the complaint on your Toll Free No. 1800-425-4026. The complaint was registered vide no. 4964132 and some Engineer called up to our Sr. System Supervisor over the phone and took some information about the problem from him. It is so much wonderful that over the phone your Engineer diagnosed that there is a hard disc problem and he has indented hard disc for the Laptop from Bangalore vide complaint registration no. 780503907523 on Monday itself i.e. 9th August, 2010.

Till 13th August, 2010 we did not heard anything from your service centre or from your Bangalore Office. Left with no other alternative, on Friday 13th August, 2010 at around 11.30 a.m. our Mr. Khalid Kazi again contacted on your Toll Fee No. and after big discussion, he could not solve the problem and therefore, he gave me the line for further talk. I spoke to Mr. Kabir, who was on the line and we have explained him in detail what is the importance of a Laptop in an Organization. He assured that he will be doing the needful. However, when the undersigned insisted to confirm, he transfer the call to your Technical Support Escalation Dept, some lady came on line and when I insisted for confirming the status as to when my Laptop will be repaired she got Mr. Piyush on a conference line from Bombay and Mr. Piyush confirmed that our hard disc has been dispatched from Bangalore on 9th August, 2010. However, due to some logistic problem, the same has not reached to us. I also told Mr. Piyush that the telephone number of Bombay given to us i.e. 022-32466771 is continuously busy and it is not possible to contact on that number, he promptly given another number i.e. 022 22908147 which was also equally impossible to get. However, he was good enough to give us the number of your Logestic Company g.com. I spoke to Mr. Rajesh on g.com at around 12.15 on 13th August 2010 who was very much prompt to advise me that the person is leaving with our hard disc from Andheri, Mumbai and he will reach within 2 hours. He also advised me to confirm the same after half an hour. Accordingly, I contacted g. com again. Unfortunately, instead of Mr. Rajesh, Mr. Shakti took up the call who also has confirmed that your hard disc has already been left and would definitely reach you by 4.00 p.m. Getting such an assurance, I called up Mr. Piyush on the number given by him for Bombay. Unfortunately, Mr. Piyush was not available and one Ms. Sangeeta came on line who was rude enough to tell me that there is no


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hard disc dispatched from Bangalore and nothing can be done for your Laptop. When I asked her, shall I throw it, she coolly replied yes I can do it. Till Friday evening nothing has happened. On Monday 16th August, 2010, once again Mr. Khalid Kazi from our office contacted on your Bombay phone no. 022-22908147 and Mr. Piyush came on line and advised me that he will come back to him within half an hour with the status of hard disc. Since there was no return call from Mr. Piyush after two hours, Mr. Khalid again called him and the nasty reply he got is “his phone is under repair and Mr. Piyush cannot be contacted.”

These are the facts which can be checked from the call recording machines at your call centre since whenever we call, the first message comes that this call may be recorded for quality purpose. Therefore, all the above facts can be checked from the recording.

The question is such an international company is giving such kind of service whereby for 12 days the Laptop cannot be repaired. Further, there is no assurance that anything will be done. It is, therefore, requested to return our money and take the Laptop back as we are not interested in such a company who could not provide the service for last 10 days. Recently we have bought about 60 nos. of Dell pc’s from M/s. ITV Computers Pvt.Ltd. for our Club but certainly we are putting up Dell’s name in Black list. With a copy of this letter we are writing to all the Parent Companies of Dell Computers in England and Scotland and also to the Consumer Court in India and Consumer Grievances Forum for getting the justice about such an ill treatment from such a Multi National Company. We are also sending our complaint to International Consumer Rights Protection Council for seeking help since Dell is being a Multi National Company. Infact, it is not money that matters but it is the reputation of Dell Computers. This is the first time we have recommended our organization to buy Dell products, Unfortunately, it is a bitter experience that even we will not recommend your name to any friends, relatives or any other organization who will ask us.

Thanking you,

Yours faithfully,
THE CRICKET CLUB OF INDIA LTD.

(N S JANI)
CHIEF ADMINISTRATIVE OFFICER.

respected sir

I purchased a Dell Inspiration Laptop last week from The Maldives Personal Computer shop (a authorized dell shop) butt within 2 days i noticed that the computer becomes very heat and the cell charge doesnt stand more than 2 hours.... i reported the complaint to the shop and they checked out the problem but the problem still persrist and i am unable to use the laptop....

i requested the company to replace the lap but they are not ready to do so...
pls find a solution for the matter

thanking you
obediently
prince scaria

since there is an hardware problem in my desktop model DELL VOSTRO 230,and i am trying to contact customer care via 18004254051 since two days and frusted to listen saing our executives are busy .Is this the way the famous DELL people make people inconvenience......

We are one of the widely acclaimed laptop repair center from Chennai. We are into various laptop related services such as Component level repair of Laptops & second hand laptop computer. Since its inception, the company has made a distinct mark in the laptop industry with its determination to serve the customers with quality service.

Dear
sir/madam Good evening

I buy this model Dell N5030 there are having problem keypad please do the needfull
kindy reply me on(samcool.reddy@gmail.com)(info@shreejienterprise sindia.com)