Hi,

I purchased an Inspiron 14R (N4110) Laptop on 2nd November, 2011. Upon delivery the system was not working, which was later diagnosed (by the Dell Technical Support Team) to have a faulty hard disk. In addition to this a few keys on the keyboard were also popping out. Since, the laptop was received faulty it was approved for replacement. I received a mail from Dell Unit Replacement Team on 19th November-2011 and was informed that the entire process of collection/replacement would take around 2-3 week(s) of time.

However, even after quick completion of the initial formalities like sending of required document(s), the system collection is still pending. Every time I call up Dell Replacement Team, the only response that I receive is that the Logistics team is responsible for the delay and that they have escalated the issue to the director level of the Logistics Team and that the collection would be done in next 2 working days. But, these 2 days never seem to end and its been 2 months now.

I had purchased this laptop for study/examination purpose and would've used it to prepare my final year thesis which I am unable to do without a laptop.

Posting on this forum in hope for some solution, before looking in for some legal action.

Details
- Model : Inspiron 14R (N4110)
- Service Tag : 4MTS7R1
- Order No : 840531373

Regards,
Pulkit