I purchased sony vaio VPCEB14EN laptop on 8 mar 2010 and the day i have purchased this laptop i am getting problem and the 10-15 day before 1 year warranty expire my laptop base was damaged due to excessive heat. Sony service center guys replaced it and gave me back this after warranty was over.

After 10-15 days my hard disk started giving problem, and they said it is not possible to replace it now as warranty is over.

And now finally my hard disk is crashed, i called sony customer care and they said hard disk warranty for E series laptops is 2 years. but now they are cheating me and saying it is only one year.

I have had so many problem with this laptop in 1 year
the list is below:

1: DVD writer problem
2: arrow key combination problem
3: accessive heat
4: base damaged due to heat
5: hard disk started problem the day they replaced the base
6: finally hard disk crashed
7: dead pixel on screen

there are so many problems i cant even count.

And i have sent them mail on 14 jan and they have not replied yet. I want my hard disk replaced, i am ready to pay service charges. Hard disk has been crashed because it was faulty and many other E series users are getting the same problem.

I have purchased sony hx7v on this diwali, But now i doubt the quality of that too.

I know the reply of this complaint, it would be you call us on our call center and we will resolve it. My experience with call center guys is:

they use rude language and show attitude, and they say whatever we can do we are doing and we dont have authority to raise your concern to senior supervisors.


Regards,
Gaurav Jain

@Gaurav Jain -

Dear Sir,

Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us, we will need this information to assist you further.

Regards,
Sony India Team

Originally Posted by gauravjain

I purchased sony vaio VPCEB14EN laptop on 8 mar 2010 and the day i have purchased this laptop i am getting problem and the 10-15 day before 1 year warranty expire my laptop base was damaged due to excessive heat. Sony service center guys replaced it and gave me back this after warranty was over.

After 10-15 days my hard disk started giving problem, and they said it is not possible to replace it now as warranty is over.

And now finally my hard disk is crashed, i called sony customer care and they said hard disk warranty for E series laptops is 2 years. but now they are cheating me and saying it is only one year.

I have had so many problem with this laptop in 1 year
the list is below:

1: DVD writer problem
2: arrow key combination problem
3: accessive heat
4: base damaged due to heat
5: hard disk started problem the day they replaced the base
6: finally hard disk crashed
7: dead pixel on screen

there are so many problems i cant even count.

And i have sent them mail on 14 jan and they have not replied yet. I want my hard disk replaced, i am ready to pay service charges. Hard disk has been crashed because it was faulty and many other E series users are getting the same problem.

I have purchased sony hx7v on this diwali, But now i doubt the quality of that too.

I know the reply of this complaint, it would be you call us on our call center and we will resolve it. My experience with call center guys is:

they use rude language and show attitude, and they say whatever we can do we are doing and we dont have authority to raise your concern to senior supervisors.


Regards,
Gaurav Jain

When i called customer care they gave me Complaint no. 9207551
And when I mailed you guys on 15/01/2012, the complaint no registered is 9212370

Please resolve this at the earliest.

I am waiting for the reply of mail from last 10 days and no reply......

I am really not satisfied with services being provided by Sony....Being a big brand they should behave like big brand.

Originally Posted by Sony India

@Gaurav Jain -

Dear Sir,
Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us, we will need this information to assist you further.

Regards,
Sony India Team

Its really getting frustrated day by day...
nobody from Sony is replying to my mail which i sent on 15/01/2012...and follow up mail on 21/01/2012...Where are your customer care members?????
What the hell are they doing...?????
This type of customer service and customer satification they have.....this was one of the reason i was not going for sony.....But my bad luck dragged me there.....

Originally Posted by gauravjain

When i called customer care they gave me Complaint no. 9207551
And when I mailed you guys on 15/01/2012, the complaint no registered is 9212370

Please resolve this at the earliest.

I am waiting for the reply of mail from last 10 days and no reply......

I am really not satisfied with services being provided by Sony....Being a big brand they should behave like big brand.

Originally Posted by gauravjain

Its really getting frustrated day by day...
nobody from Sony is replying to my mail which i sent on 15/01/2012...and follow up mail on 21/01/2012...Where are your customer care members?????
What the hell are they doing...?????
This type of customer service and customer satification they have.....this was one of the reason i was not going for sony.....But my bad luck dragged me there.....

Dear Sir,

Our service team is already in touch with you for this concern. Hope your concerns are resolved soon. For further communication on this issue, please call us at 1800-103-7799.

Regards,
Sony India Team