I bought new Sony VAIO laptop on 22/07/2010 and paid 46500 (rs) from Sony Centre at Dehradhun and it stopped working after the fifth day of purchase. I have contacted Sony customer care and they told me few tips and followed same with them but problem didn't solved. On 30/07/2010 I have visited Sony Service Centre at Dehradhun and they told me that Hard Disk is corrupt. I lost lots of my work which I did on this for past 5 days.
I have contacted Sony Customer Care to replace my laptop with new one. I ask them about the phone number to where I can contact and ask for new one. But they have only provided me this email Sonyindia.care@ap.sony.com and I have send them email on 31/07/2010 and since than they didn't reply. I have also called up the customer care on 3/08/2010 but told me to write an email again. I wrote email again on the very same day but Sony India didn't respond to my email.
Sir, What can I do now? I wanted to sue Sony India regarding not replying my email and also not providing me new Laptop.
I will be very obliged if you could throw some light on the procedure to sue them.
Please answer me at: kalnamgyal@gmail.com

I bought new Sony VAIO laptop on 22/07/2010 and paid 46500 (rs) from Sony Centre at Dehradhun and it stopped working after the fifth day of purchase. I have contacted Sony customer care and they told me few tips and followed same with them but problem didn't solved. On 30/07/2010 I have visited Sony Service Centre at Dehradhun and they told me that Hard Disk is corrupt. I lost lots of my work which I did on this for past 5 days.
I have contacted Sony Customer Care to replace my laptop with new one. I ask them about the phone number to where I can contact and ask for new one. But they have only provided me this email Sonyindia.care@ap.sony.com and I have send them email on 31/07/2010 and since than they didn't reply. I have also called up the customer care on 3/08/2010 but told me to write an email again. I wrote email again on the very same day but Sony India didn't respond to my email.
Sir, What can I do now? I wanted to sue Sony India regarding not replying my email and also not providing me new Laptop.
I will be very obliged if you could throw some light on the procedure to sue them.
Please answer me at: kalnamgyal@gmail.com

Dear Sir,
Hope somebody from our service team would have contacted you. Hope your problem is resolved now. For further communication on this problem, please speak to our product specialists at 1800-103-7799.
Regards,
Sony India Team