MTS - M-BLAZE INTERNET MODEM WAS RS.2999/= WHICH I PURCHASED ON 9TH NOVEMBER THIS YEAR. FIRSTLY, THE NET-SPEED IS ABOUT 5 TO 6% OF THE PROMISED SPEED.

THIS APART, MY MAIN COMPLAINT IS AGAINST CHEATING - BECAUSE ITS REEBOK SHOE HAS NOT REACHED ME TILL DATE, THOUGH GUARANTEED WITHIN 10/12 DAYS. NOW I HEAR THAT THE SHOE HAS BEEN DELIVERED TO THE OWNER OF M/S GANAPATI INTERNATIONAL- A SHOP IN C.R. PARK, NEW DELHI - FROM WHOM I PURCHASED THE M-BLAZE.


Hello media, here is a news for you. MTS REEBOK CHEATING…
You must have seen MTS MOBILE CO. has brought to market an M-BLAZE INTERNET MODEM – Rs.2999/= which includes 250 mb surfing quota for 6 months + 1 REEBOK SHOE.
I PURCHASED M-BLAZE MODEM NO. 9136937225 ON 9TH NOVEMBER, 2010. THE SELLER M/S GANPATI INTERNATIONAL runs a shop in C.R.PARK, NEW DELHI. SCANCOPY OF CASH MEMO GIVEN BELOW.

I HAVE NOT TILL DATE REEBOK SHOE. ON QUESTION, MTS SAYS THAT THE SHOE WAS DELIVERED TO M/S GANPATI INTERNATIONAL INSTEAD OF TO ME.

THIS IS ANATION-WIDE CHEATING RACKET SINCE BLOGS SAY THAT APPROX. NONE OF THE CUSTOMERS HAVE RECEIVED REEBNOK ITEM, HOWEVER, PROBE/ STING OPERATION IS ENTIRELY YOUR PRERPGATIVE.

====I TAKE COMPLETE LIABILITY OF THE CORRECTNESS OF INFORMATION - NON-RECEIPT OF REEBOK- INFORMATION, AND I AM GIVING SCRATCH CARD & SHOE TOKEN SCAN-COPY UNDERNEATH.

I ALSO LODGED F.I.R TO DELHI POLICE BUT TO NO AVAIL – PERHAPS THEYHAVE RECEIVED REEBOK SHOE WITHOUT HAVING TO PURCHASE m-blaze modem even…..
=======================
SHRI B K GUPTA,
COMMISSIONER OF POLICE,
DELHI.

SIR,

I AM TAKING HELP OF A FAMOUS R.T.I ACTIVIST,
SHRI KASHMIR SINGH TO FIND OUT WHAT HAPPENED TO MY REEBOK GIFT ITEM WHICH WAS ASSURED TO REACH ME WITHIN 10 DAYS FROM PURCHASE, I.E., WITHIN 19-11-2010 BUT THE MTS MANAGER NOW SAYS THAT M/S GANPATI ENTERPRISE OF C.R. PARK,THE SELLER OF THE M-BLAZE INTERNET MODEM, HAS TAKEN DELIVERY OF THE REEBOK SHOES. (PHONE GANAPATI = 011 2627 5505
PHONE MTS MANAGER = 9136006116.) I CONSIDER A PHONE CALL FROM YOUR END WOULD BE NECESSARY TO MAKE THOSE RASCALS SING TO THE PERFECT TUNE. PLEASE TREAT THIS AS MY F.I.R OF CHEATING AGAINST M/S GANAPATI ENTERPRISE & M/S M T S MOBILE=
====RANJAN BANDYOPADHYAY== 12-12-2010

==









SHOE TOKEN NO- 827187456
-2000151619103076 (SCRATCH CARD)
SL NO- MR908400011311


customercare.del@mtsindia.in (9138 355 355)
nodal.del@mtsindia.in
appellate.del@mtsindia.in
MY MOBILE NO- 99580 77552

This is in reference to the M-Blaze Internet Modem -9136937225 - purchased from your C.R. PARK, NEW Delhi stockist M/s-Ganpati International on 09th November, 2010.

The Cash-memo, The Start-up Voucher and the Gift Coupon, all are with me. But you have rather preferred not to send the item to the purchaser, Ranjan Bandyopadhyay (Banerjee) even after 10/12 times talking to your Office during the past month.

Over the Internet also I observe that numerous purchasers of your M-Blaze Modem are expressing their grievance over various issues, not receiving the item being most common in those complaints.

Please therefore, let me know :-

a) When and on what date you are sending the item to me (Ranjan Banerjee);

b) Regarding your ‘Monthly Free Recharge’ also, please let me know as to on what date and time it would be AUTOMATICALLY recharged to the above Mblaze – or – also advise me if the Recharge Voucher of Rs.700/= shall have to be fed once again to the Computer – since during the first time charging the voucher, your Manager himself did it – and he had to go for Rs.198/= option, since there was no option at all to click Rs.700/= on the menu. This gave me a thought that perhaps in the coming 5 months, the same coupon of Rs.700/= is to be fed time & again. Please clarify.

;ranjanbanerjee 06-12-10


RELEVANT PHONE NOS.- 9138 355 355 –MTS HELPLINE

YOUR HELP LINE CALLED ME UP LAST NIGHT(07-12-10) TO SUPPLY THE REEBOK SHOE CONSIGNMENT NO OF FIRST FLIGHT COURIERS, AND PHONE NOS.ETC.(XD 0183906)

THIS MORNING FIRST FLIGHT COURIERS TOLD ME THAT THE REEBOK
SHOE HAS BEEN HAPPILY DELIVERED TO SOME ‘ LUDHIANA’ ADDRSSS.(011 4535 1515)YOUR LUDHIANA COURIER (F/F) 0161 3222392) HAS SHUT DOWN MAY BE IN A PANIC.

I COSIDER THIS IS INTENTIONAL ON THE PART OF M T S MOBILE – AN ENDEAVOUR TO CHEAT THEIR CUSTOMERS.

I AM GOING TO LODGE POLICE F.I.R AND WITH A COPY OF THE SAME, COMING TO MEET YOU (M.T.S) THROUGH – CONSUMER FORUM, CONSUMER COURT AND POLICE AUTHORITY U/S 420 CR.P.C.





AFTER 48 HOURS OF WAITING (STARTING FROM HRS.
OF TODAY, I SHALL HAVE TO BE CONSTRAINED TO TAKE SUCH STEPS.

YOURS FOREVER,
=RANJAN BANDYOPADHYAY
08-12-10

Dear Sir/Madam
I mailed several time to for the same. But still I did not have any appropriated solution. Even they did not mail me back.
Sir/Madam your executive gave me fake information and fake promise to sell his MTS card. Because of rebook shoes I sold MTS card but still i am not getting any rebook shoes or else. Let me answer one thing in this case where i am guilty if your executive did not gave us full information.

kindly do the needful

thanks n regards
Zakir Parwez
8802292621

Forwarded conversation
Subject: Where is my Reebok Shoes!
------------------------

From: zakir khan <zakir.perwez@gmail.com>
Date: Tue, Mar 22, 2011 at 7:57 PM
To: customercare.del@mtsindia.in
Cc: nodal.del@mtsindia.in, appellate.del@mtsindia.in


Dear Sir/Madam
I dont get any reebok shoes which should be you send to me.
kindly update for the same. find the attachment of filled form by me.

kindly do the need

Thank & Regards
Zakir Parwez
8802292621

----------
From: MTS APPELLATE DELHI <appellate.del@mtsindia.in>
Date: Tue, Mar 22, 2011 at 7:57 PM
To: zakir khan <zakir.perwez@gmail.com>


Dear Customer,



Greetings from MTS



We acknowledge the receipt of your mail and our officer would respond to you within 2 working days.



In the meantime, should you require any further information, please feel free to contact our Voice customer care on 155 from MTS mobile or 9136155155 from non MTS phone or

Data customer care on 955 from MTS mobile or 9136955955 from non MTS phone.



Our customer care executive will be pleased to assist you.



We value your association with MTS.



Regards,

MTS Appellate Helpdesk


This is an auto-generated response. Kindly do not reply to this mail.


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----------
From: MTS NODAL DELHI <nodal.del@mtsindia.in>
Date: Tue, Mar 22, 2011 at 7:57 PM
To: zakir khan <zakir.perwez@gmail.com>


MTS Nodal Helpdesk


----------
From: zakir khan <zakir.perwez@gmail.com>
Date: Wed, Mar 23, 2011 at 2:13 PM
To: customercare.del@mtsindia.in
Cc: nodal.del@mtsindia.in, appellate.del@mtsindia.in


Dear Sir/Madam
Few minutes ago i got call from nodal office from your side. Please let me know one thing if your executive lied me out, and recharged my MTS card without reebok offer! then what I have to do now. It is not my fault if your executive give me fake information.
your executive name is Mr. Imteyaz and his number is +91 9136665545.
Please solve my issue, otherwise escalate it.

thanks
Kindly do the needful

Zakir Parwez
+91 8802292621

----------
From: MTS APPELLATE DELHI <appellate.del@mtsindia.in>
Date: Wed, Mar 23, 2011 at 2:13 PM
To: zakir khan <zakir.perwez@gmail.com>


In the meantime, should you require any further information, please feel free to contact our Voice customer care on 155 from MTS mobile or 9136155155 from non MTS phone or

MTS Appellate Helpdesk


----------
From: MTS NODAL DELHI <nodal.del@mtsindia.in>
Date: Wed, Mar 23, 2011 at 2:13 PM
To: zakir khan <zakir.perwez@gmail.com>


MTS Nodal Helpdesk


----------
From: zakir khan <zakir.perwez@gmail.com>
Date: Fri, Mar 25, 2011 at 2:01 PM
To: MTS NODAL DELHI <nodal.del@mtsindia.in>


PLEASE UPDATE!!!

----------
From: MTS NODAL DELHI <nodal.del@mtsindia.in>
Date: Fri, Mar 25, 2011 at 2:01 PM
To: zakir khan <zakir.perwez@gmail.com>



----------
From: zakir khan <zakir.perwez@gmail.com>
Date: Sat, Mar 26, 2011 at 10:19 PM
To: MTS NODAL DELHI <nodal.del@mtsindia.in>


Blank Email... what does it means???

----------
From: MTS NODAL DELHI <nodal.del@mtsindia.in>
Date: Sat, Mar 26, 2011 at 10:19 PM
To: zakir khan <zakir.perwez@gmail.com>

Dear sir

with ref mts no 9136944417 & complain no. feb 5397



i purchase my mts connection from ria telecom vaishali.i got committed from retailer that i will get reebok shoe with this connection but reebok shoes registered with another name on my connection no.
for that concern i have already mail to appellate authority & i didn't got any reply from that side.
upon calling applleate authorty i spoke to Daljeet & she told me i was not eligible for the shoe but i would like to know that if i was not eligible for shoes than how shoes has been issued on my no.
i would like to go legally for that i ask Daljeet to send resolution in written which is provided over phone.
but 1 week has been over i didn't got any reply.
really experienceing very worst services even approaching higher level
kindly look into matter & resolve my concern ASAP


Best rgds

Kanhaiya
9718041154

I would like to inform all the innocent customers who thinks about to use MTS MBlaze for using NET.Please please don't dare to think about MTS MBlaze.The company is only making fool to the innocent customers.Its cheating method is very unique,it promises to give a high speed internet about 3.2mbps but it is unable to give upto 1.5mbps.But the company is very clever,it gives above 2mbps speed on its first two days of purchase but after those days its speeds becomes down to 100-200kbps.When you will call the customer care they have a fixed line to tell you that is "Sorry for your inconvenience".They are not skilled persons,even they don't have the proper idea of device and how it works.
I personally bought a MBlaze and my MBlaze number is 9135158572 on 31st of august,first two days of its usage,it was superb but from 2nd of september its real face came in front of me.The dongle was unable to connect to internet and after 4-5 attempts it use to get connected.When i logged a complaint(sep/48020) regarding this to technical department they ensure me that your problem will be solved within 24 hours but today is 11th of september the problem is not solved by the company.I am facing the same problem.I have made them call around 15 to 20 times but problem is still.Last two days ago they told me that you have problem with your device so we will change your device,you just need to visit our service center but what happened when i visited the service center i became totally a fool because they(MTS) haven't send any information regarding my problem.Again when i called the technical support they again ensured me that your problem will be solved within 24 hrs and logged a complaint(sep/71914) on the urgent basis but after passing of 72hours no contacts i got from the company.My Rs 999 plan is going to end its half month but till now i haven't used it properly.
Now i have decided to go to consumer court in my district and challenge the services of company in court.

I need help from the local authority also.

With Regards,
Sourabh Kumar,9199046284