I have taken a Tata Photon+ connection(9212225830) about 1 month back and till date I have not been able to get speeds of 3.1mbps as advertised.I have called the customer care number multiple times and everytime they have asked me to run speed test,change my location settings but nothing has helped.This is a fine way of cheating people by promising speeds upto 3.1mbps but not delivering on this.
I believe I will have to approach consumer court and lodge a cheating case against this company.

Originally Posted by Unregistered

I have taken a Tata Photon+ connection(9212225830) about 1 month back and till date I have not been able to get speeds of 3.1mbps as advertised.I have called the customer care number multiple times and everytime they have asked me to run speed test,change my location settings but nothing has helped.This is a fine way of cheating people by promising speeds upto 3.1mbps but not delivering on this.
I believe I will have to approach consumer court and lodge a cheating case against this company.

Dear Mr. Samir,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 282432029. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Unregistered

I have taken a Tata Photon+ connection(9212225830) about 1 month back and till date I have not been able to get speeds of 3.1mbps as advertised.I have called the customer care number multiple times and everytime they have asked me to run speed test,change my location settings but nothing has helped.This is a fine way of cheating people by promising speeds upto 3.1mbps but not delivering on this.
I believe I will have to approach consumer court and lodge a cheating case against this company.

Dear Mr. Samir,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned team tried to contact you on the given alternate number 9650894730 but unable to establish the contact. Hence, we request you to kindly provide us your other alternate number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 .

Thanks and Regards,
Customer Care,
Tata Indicom.

yeah... i know....very pathetic services are provided by TATA Photon nowadays....

Even I have taken the Photon device on 07-10-2011 but till today ( 05-11-2011) it is not activated. And harassment part is after repeated writing to customers once in while TATA Customer care or nodal officer feels to reply....

Such third class services are providing from TATA Teleservices

Regards,
Deepali

Originally Posted by deepali.redkar

yeah... i know....very pathetic services are provided by TATA Photon nowadays....

Even I have taken the Photon device on 07-10-2011 but till today ( 05-11-2011) it is not activated. And harassment part is after repeated writing to customers once in while TATA Customer care or nodal officer feels to reply....

Such third class services are providing from TATA Teleservices

Regards,
Deepali

Dear Mr. Deepali,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details (or) CAF number, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Hi ,
This is Vikram h/o "Vandana" a customer of tata photon plus service (Tata Photon Number : 9243542880) HSIA 2GB@425 Plan.

Activation Date : 29-MAY-2011

Device stopped working on Aug 2011, inspite of repetitive complaints to the customer care representatives and nodal service, device was not replaced and moreover they misguided us saying that the device will be replaced @ their koramangala office, when i visited their office they say that that's not the service center then where is the service center ? Tata photon website also says kormangala office is the ICare center.Handset Service Centers

Bangalore SILICON PO ICare Center 30\1,Hosur Main Rd,Koramangala,Bangalore Silicon Teraces 80-66689720

They asked me to pay 1000/- for the new device, i just bought the device 3 months back. Is the device so unreliable ? if so, all the tata photon customer have been cheated else if the device was defective is it not the responsibility of the company to replace the defective device?

All in all customer service of tata photon plus is pathetic. No one listens to the customer problem. we were cheated

Originally Posted by Unregistered

Hi ,
This is Vikram h/o "Vandana" a customer of tata photon plus service (Tata Photon Number : 9243542880) HSIA 2GB@425 Plan.

Activation Date : 29-MAY-2011

Device stopped working on Aug 2011, inspite of repetitive complaints to the customer care representatives and nodal service, device was not replaced and moreover they misguided us saying that the device will be replaced @ their koramangala office, when i visited their office they say that that's not the service center then where is the service center ? Tata photon website also says kormangala office is the ICare center.Handset Service Centers

Bangalore SILICON PO ICare Center 30\1,Hosur Main Rd,Koramangala,Bangalore Silicon Teraces 80-66689720

They asked me to pay 1000/- for the new device, i just bought the device 3 months back. Is the device so unreliable ? if so, all the tata photon customer have been cheated else if the device was defective is it not the responsibility of the company to replace the defective device?

All in all customer service of tata photon plus is pathetic. No one listens to the customer problem. we were cheated

Dear Mr. Vikram,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by Unregistered

Hi ,
This is Vikram h/o "Vandana" a customer of tata photon plus service (Tata Photon Number : 9243542880) HSIA 2GB@425 Plan.

Activation Date : 29-MAY-2011

Device stopped working on Aug 2011, inspite of repetitive complaints to the customer care representatives and nodal service, device was not replaced and moreover they misguided us saying that the device will be replaced @ their koramangala office, when i visited their office they say that that's not the service center then where is the service center ? Tata photon website also says kormangala office is the ICare center.Handset Service Centers

Bangalore SILICON PO ICare Center 30\1,Hosur Main Rd,Koramangala,Bangalore Silicon Teraces 80-66689720

They asked me to pay 1000/- for the new device, i just bought the device 3 months back. Is the device so unreliable ? if so, all the tata photon customer have been cheated else if the device was defective is it not the responsibility of the company to replace the defective device?

All in all customer service of tata photon plus is pathetic. No one listens to the customer problem. we were cheated

Dear Mr. Vikram,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Respested sir

In our office we purchased a photon wiz connection on 7th oct 2011i.e. no is
9203604618. that connection worked only2-3 days and after that it was
not in working. We had provided all the document to devendra sir.He is saying
that because of verification problem it was closed from their side.Whereas
all the document and address is correct. We are complaining from last 20 days ,but still we are not getting any solution.We had contacted manager of photon also but didn't find any solution. He is not ready to talk with us. Mr. aasutosh(9039099103) who is the manager of Indore branch. But he is behaving like we are free to go again and again his office.now they are converting postpaid into prepaid and again a new process will be going to start.I am saying to them thet I don’t want to keep this device but they are neither ready to return money nor old connection.

Thanks

Regards
Sonal

*Indore area*

I have not even recieved a speed of more than 256 kbbs while accessing net via tata photon past 2 weeks. I called at the customer care, they told me that some connections are being resolved in the nearby area & they will restore the speed in abt. 1 week but still speed coming is far slow than advertised.......... My photon no. is 9212548846.

Originally Posted by siddharthsoam

I have not even recieved a speed of more than 256 kbbs while accessing net via tata photon past 2 weeks. I called at the customer care, they told me that some connections are being resolved in the nearby area & they will restore the speed in abt. 1 week but still speed coming is far slow than advertised.......... My photon no. is 9212548846.

Dear Mr. Vipin Kumar,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 292413677. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by TataIndicom

Dear Mr. Vipin Kumar,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 292413677. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Dear Mr. Vipin Kumar,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that we tried to reach you in the given contact numbers 9958460397 and 9313404023 but unable to contact you, Further request you to provide us your alternate contact number, which will assist us in doing the needful.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

I have bought a new tata photon plus connection numbered 9234498689,currently i am using it in ranchi.The speed which i recieve has just turned me off,it hasnt yet given me a speed of 1 mbps forget about 3.1 mbps.I request you to kindly take some serious action against it.Thanking you in anticipation!!

Originally Posted by gyanbull

I have bought a new tata photon plus connection numbered 9234498689,currently i am using it in ranchi.The speed which i recieve has just turned me off,it hasnt yet given me a speed of 1 mbps forget about 3.1 mbps.I request you to kindly take some serious action against it.Thanking you in anticipation!!

Dear Mr. Gyanbull,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number PTC0752020226. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by TataIndicom

Dear Mr. Gyanbull,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number PTC0752020226. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Dear sir,i had contacted the tata photon+ customer care as well but each time either they ask me for running a trouble shoot or say that it will be resolved soon,i m pissed off with your services and looking forward to take some serious action .My alternate contact number being 9162446640.

Originally Posted by gyanbull

Dear sir,i had contacted the tata photon+ customer care as well but each time either they ask me for running a trouble shoot or say that it will be resolved soon,i m pissed off with your services and looking forward to take some serious action .My alternate contact number being 9162446640.

Dear Mr. Gyanbull,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per your complaint vide docket number PTC0752020226 our concern team rectified and found that there is outage issue in Ranchi.


For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by TataIndicom

Dear Mr. Gyanbull,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per your complaint vide docket number PTC0752020226 our concern team rectified and found that there is outage issue in Ranchi.


For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

"Dear Mr. Gyanbull,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per your complaint vide docket number PTC0752020226 our concern team rectified and found that there is outage issue in Ranchi.


For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo."