Hi,
This is Ankit. I had purchased Tata Photon Connection(postpaid) on 26th Dec,2011. Till date the connection has not been activated. On contacting, the Customer Care Representative, i was told to contact the dealer to resolve the problem & the dealer tells to contact the customer care. This went on for a week when one of Customer Care Representative forwarded my complain to the technical team(docket no. 292228901). I was told they would contact me on resolving the issue but in the end I had to call them up for solution. On which I was told to go to Tata Service Center(Shop No 17 Mantri House ,FC Road Pune) where the issue will be resolved. At the Service Center, I was told that it will be resolved in an hour. For the past 2days, whenever I go to them I am getting the same answer which very frustrating.While I am stuck in a never ending loop of technical team to dealer to Service Center.
All the documents required for the connection provided still I am the one who is in a fix. I want a resolution for this problem. If you are not able to resolve, please be frank on that so that I can atleast apply for a disconnection.
Please look into this matter

Thanks
Ankit Shaw

Tata Photon No. 9225531752
A/C No. 980387243

Docket No. 292228901

Originally Posted by a_n_k_i_t

Hi,
This is Ankit. I had purchased Tata Photon Connection(postpaid) on 26th Dec,2011. Till date the connection has not been activated. On contacting, the Customer Care Representative, i was told to contact the dealer to resolve the problem & the dealer tells to contact the customer care. This went on for a week when one of Customer Care Representative forwarded my complain to the technical team(docket no. 292228901). I was told they would contact me on resolving the issue but in the end I had to call them up for solution. On which I was told to go to Tata Service Center(Shop No 17 Mantri House ,FC Road Pune) where the issue will be resolved. At the Service Center, I was told that it will be resolved in an hour. For the past 2days, whenever I go to them I am getting the same answer which very frustrating.While I am stuck in a never ending loop of technical team to dealer to Service Center.
All the documents required for the connection provided still I am the one who is in a fix. I want a resolution for this problem. If you are not able to resolve, please be frank on that so that I can atleast apply for a disconnection.
Please look into this matter

Thanks
Ankit Shaw

Tata Photon No. 9225531752
A/C No. 980387243

Docket No. 292228901

Dear Mr. Ankit Shaw,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per resolution given from vide docket number 292228901 due to technical error your connection has not got activated request you visit the Icare center for the furhter.

However we request you to kindly check your Tata Indicom connection.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by TataIndicom

Dear Mr. Ankit Shaw,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per resolution given from vide docket number 292228901 due to technical error your connection has not got activated request you visit the Icare center for the furhter.

However we request you to kindly check your Tata Indicom connection.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Dear Customer Care,
As I have already stated in my above mentioned post. The technical team had told me the same thing that there is a technical problem. I was told to go to the lcare center for the resolution. But as i have already mentioned, Lcare center people are not taking any steps to resolve the problem. I have been visiting lcare office for the last two days. The only reply I am getting is that it will be activated in an hour or so but still nothing has happened.
If its a software a glitch then I am sure the error could be resolved from the office itself. If its a hardware glitch I would request you to provide me a replacement.

Thanks
Ankit Shaw

Originally Posted by a_n_k_i_t

Dear Customer Care,
As I have already stated in my above mentioned post. The technical team had told me the same thing that there is a technical problem. I was told to go to the lcare center for the resolution. But as i have already mentioned, Lcare center people are not taking any steps to resolve the problem. I have been visiting lcare office for the last two days. The only reply I am getting is that it will be activated in an hour or so but still nothing has happened.
If its a software a glitch then I am sure the error could be resolved from the office itself. If its a hardware glitch I would request you to provide me a replacement.

Thanks
Ankit Shaw

Dear Mr. Ankit Shaw,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that provide us the Icare details which you visited.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by TataIndicom

Dear Mr. Ankit Shaw,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that provide us the Icare details which you visited.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

I had visited
The Address is

Tata Lcare Centre
Shop No. 17
Mantri House
FC Road
Pune
Maharastra
Contact No: 02066005172



I would be very thankful If you could resolve this issue as soon as possible.

Originally Posted by a_n_k_i_t

I had visited
The Address is

Tata Lcare Centre
Shop No. 17
Mantri House
FC Road
Pune
Maharastra
Contact No: 02066005172



I would be very thankful If you could resolve this issue as soon as possible.

Dear Mr. Ankit Shaw,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 292944007. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

The issue has been resolved. The account has been activated.

Would like to thank
consumercourtforum.in which acts as platform to help us to resolve our query at the earliest.


Also would like to Thank the Tata Indicom Customer Care for quickly resolving the error.


I would request the admin to close this thread. The issue has been resolved.

Originally Posted by TataIndicom

Dear Mr. Ankit Shaw,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 292944007. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Dear Mr. Ankit Shaw,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per vide docket number 292944007 our concerned department spoke to you and updated the resolution.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.