This is to inform that I have registered complain with Intel for replacement of faulty i3 processor on 17-Jun-2011 and have provided all details required to process the replacement as mentioned by Intel customer support executive.But till date have not received the replacement and Intel CS is informing that call is already escalated to concern department and will revert shorty.
Please refer below my interaction with Intel CS:
Service Ticket Number : 8000270676
Product:INTEL® CORE™ I3-540 PROCESSOR
Markings :- L048B267 N8050603A1865
Description: Replacement Issue
Hello Amol,
Thank you for contacting Intel Customer Support.
I understand from your mail that you are facing an issue with the Replacement.
Amol, As a Technical Support Representative, I appreciate the information that you have provided us and I will be glad to assist you in resolving the issue at the earliest. We are really sorry for the inconvenience caused
As the issue has been escalated already, the escalation team is checking with the service center for updates.Once we get the updates, we will get back to you as early as possible.
Please feel free to call us or email to us should you need further assistance.
Telephone: 080-2854-2105
E-mail:
sasupport@mailbox.intel.com
Regards,
Monica
Technical Customer Support Engineer- Asia Pacific Region
sasupport@mailbox.intel.com
Intel Website: support.intel.com
Intel Customer Support
Original Text
From:
amolpatil_400@yahoo.com
To:
support.replies_@mailbox.cps.intel.com
CC:
Sent: 08/20/11 12:25:42
Subject: Re: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
Dear Support,
It is just being a non stop followup,no more follow up after this mail...
Final reminder or else I will book complain with Consumer Forum.
Regards,
Amol Patil.
9869191346.
--- On Fri, 8/12/11,
SUPPORT.REPLIES@MAILBOX.INTEL.COM <SUPPORT.REPLIES@MAILBOX.INTEL.COM> wrote:
From:
SUPPORT.REPLIES@MAILBOX.INTEL.COM <SUPPORT.REPLIES@MAILBOX.INTEL.COM>
Subject: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
To:
amolpatil_400@yahoo.com
Date: Friday, August 12, 2011, 5:17 AM
Service Ticket Number : 8000270676
Product:INTEL® CORE™ I3-540 PROCESSOR
Markings :- L048B267 N8050603A1865
Description: Replacement Issue
Hello Amol,
Thank you for contacting Intel Customer Support.
I understand from your mail that you are facing an issue with the Replacement.
Amol, As a Technical Support Representative, I appreciate the information that you have provided us and I will be glad to assist you in resolving the issue at the earliest. We are really sorry for the inconvenience caused
As the issue has been escalated already, the escalation team is checking with the service center for updates.Once we get the updates, we will get back to you as early as possible.
Please feel free to call us or email to us should you need further assistance.
Telephone: 080-2854-2105
E-mail:
sasupport@mailbox.intel.com
Regards,
Aishwarya Devi
Technical Customer Support Engineer- Asia Pacific Region
sasupport@mailbox.intel.com
Intel Website: support.intel.com
Intel Customer Support
Original Text
From:
amolpatil_400@yahoo.com
To:
support.replies_@mailbox.cps.intel.com
CC:
Sent: 08/12/11 09:45:30
Subject: Re: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
Dear Support,
As per our telephonic discussion on Monday 08-Aug-2011 you were supposed to revert with details within next 48 hrs.
Awaiting your revert...
Regards,
Amol Patil.
9869191346.
--- On Sun, 8/7/11, amol patil <amolpatil_400@yahoo.com> wrote:
From: amol patil <amolpatil_400@yahoo.com>
Subject: Re: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
To:
SUPPORT.REPLIES@MAILBOX.INTEL.COM
Date: Sunday, August 7, 2011, 11:15 PM
Dear Support,
Inspite of continuous followup no one form your escalation team has got in touch with me.
This type of service is ridiculous.
This is to inform that I have not received replacement from Intel till date.
Regards,
Amol Patil.
9869191346.
--- On Wed, 8/3/11,
SUPPORT.REPLIES@MAILBOX.INTEL.COM <SUPPORT.REPLIES@MAILBOX.INTEL.COM> wrote:
From:
SUPPORT.REPLIES@MAILBOX.INTEL.COM <SUPPORT.REPLIES@MAILBOX.INTEL.COM>
Subject: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
To:
amolpatil_400@yahoo.com
Date: Wednesday, August 3, 2011, 2:26 AM
Service Ticket Number : 8000270676
Product:INTEL® CORE™ I3-540 PROCESSOR
Markings :- L048B267 N8050603A1865
Description: Replacement Issue
Hello Amol,
Thank you for contacting Intel Customer Support.
I understand that you are facing an issue with the Replacement.
Amol, As a Technical Support Representative, I appreciate the information that you have provided us and I will be glad to assist you in resolving the issue at the earliest.
I would like to inform you that we had escalated this issue and our escalation team is working on it. We will try to resolve this issue as soon as possible.
Amol, we are really sorry for the inconvenience caused. Our escalation team will be getting back to you with the details over phine or E-mail.
Please feel free to call us or email to us should you need further assistance.
Telephone: 080-2854-2105
E-mail:
sasupport@mailbox.intel.com
Regards,
Rashmi Keshav.
Technical Customer Support Engineer- Asia Pacific Region
sasupport@mailbox.intel.com
Intel Website: support.intel.com
Intel Customer Support
Original Text
From:
amolpatil_400@yahoo.com
To:
support.replies_@mailbox.cps.intel.com
CC:
Sent: 02.08.11 22:53:58
Subject: Re: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
Dear Support,
This is to inform that I have not received replacement from Intel till date.
Please escalate this issue to immediate concern or provide details to me I shall take it further.
This is not appreciated on part of INTEL Service Delivery (More than one month for processor replacement).
Regards,
Amol Patil.
9869191346.
--- On Tue, 7/19/11,
SUPPORT.REPLIES@MAILBOX.INTEL.COM <SUPPORT.REPLIES@MAILBOX.INTEL.COM> wrote:
From:
SUPPORT.REPLIES@MAILBOX.INTEL.COM <SUPPORT.REPLIES@MAILBOX.INTEL.COM>
Subject: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
To:
amolpatil_400@yahoo.com
Date: Tuesday, July 19, 2011, 6:33 AM
Service Ticket Number : 8000270676
Product:INTEL® CORE™ I3-540 PROCESSOR
Markings :-L048B267 N8050603A1865
Description: Replacement Issue
Hello Amol,
Thank you for contacting Intel Customer Support.
I understand that you are facing an issue with the Replacement.
Amol, As a Technical Support Representative, I appreciate the information that you have provided us and I will be glad to assist you in resolving the issue at the earliest.
I would like to inform you that we had escalated this issue already, our escalation team is working on it. We will try to resolve this issue as soon as possible.
Amol,In order to get the replacement I would request you to please login and create the online orders or you can call us or you can also Email us.
Please feel free to call us or email to us should you need further assistance.
Telephone: 080-2854-2105
E-mail:
sasupport@mailbox.intel.com
Regards,
Rajdeep Mukherjee
Technical Customer Support Engineer- Asia Pacific Region
sasupport@mailbox.intel.com
Intel Website: support.intel.com
Intel Customer Support
From:
amolpatil_400@yahoo.com
To:
support.replies_@mailbox.cps.intel.com
CC:
Sent: 07/18/11 06:04:06
Subject: Re: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
Dear Support,
This is to inform that I have not received replacement from Intel till date.
Please check and advice...
Regards,
Amol Patil.
9869191346.
--- On Mon, 7/4/11,
SUPPORT.REPLIES@MAILBOX.INTEL.COM <SUPPORT.REPLIES@MAILBOX.INTEL.COM> wrote:
From:
SUPPORT.REPLIES@MAILBOX.INTEL.COM <SUPPORT.REPLIES@MAILBOX.INTEL.COM>
Subject: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
To:
amolpatil_400@yahoo.com
Date:Monday, July 4, 2011, 2:43 AM
Service Ticket Number : 8000270676
Product:INTEL® CORE™ I3-540 PROCESSOR
Markings :-L048B267 N8050603A1865
Issue : Replacement Enquiry
Hello Amol ,
Thank you for contacting Intel technical support
I understand from your mail that you have sent the unit to depot and waiting for replacement.
Amol ,As a Technical Support Representative I realize the importance of providing you the exact information.
Thank you for bringing this to iur notice and i would like to inform that we will dispatch the unit back to you as soon as possible.
Please feel free to call us or email to us should you need further assistance.
Telephone: 080-2854-2105
E-mail:
sasupport@mailbox.intel.com
Regards,
Doreen
Technical Customer Support Engineer- Asia Pacific Region
sasupport@mailbox.intel.com
Intel Website: support.intel.com
Original Text
From:
amolpatil_400@yahoo.com
To:
support.replies_@mailbox.cps.intel.com
CC:
Sent: 07/01/11 15:11:04
Subject: Re: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
Dear Support,
This is to inform that I have handed over Faulty Processor and Fan (details below) to Dolphin System on 30-Jun-2011.
Please expedite and process replacement request at earliest.
Regards,
Amol Patil.
9869191346.
--- On Mon, 6/27/11, amol patil <amolpatil_400@yahoo.com> wrote:
From: amol patil <amolpatil_400@yahoo.com>
Subject: Re: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
To:
SUPPORT.REPLIES@MAILBOX.INTEL.COM
Date: Monday, June 27, 2011, 6:10 AM
Dear Support,
Today Dolphin System has informed that Digicare has raised the issue for stocking id not reflecting in system with Intel and will not accept the product till the issue gets resolved.
Please advice...
Regards,
Amol Patil.
9869191346.
--- On Thu, 6/23/11, amol patil <amolpatil_400@yahoo.com> wrote:
From: amol patil <amolpatil_400@yahoo.com>
Subject: Re: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
To:
SUPPORT.REPLIES@MAILBOX.INTEL.COM
Date: Thursday, June 23, 2011, 12:40 PM
Dear Support,
Dolphin System has again put the request on hold as stocking ID (SLBTD) is not reflected on Digicare login.
As Mr. Fleix from Digicare has inform Dolphin System (Mr.Ganeshnan) not to accept the product till it gets reflected in Digicare system login.
Today I had telephonic discussion with Intel support from Dolhin System office, we have created new Web Request No: WEB15002422, Mr.Venkat from Support has provided the box code, but again there is delay to process the request.
Please advice...
Regards,
Amol Patil
9869191346.
--- On Tue, 6/21/11, amol patil <amolpatil_400@yahoo.com> wrote:
From: amol patil <amolpatil_400@yahoo.com>
Subject: Re: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
To:
SUPPORT.REPLIES@MAILBOX.INTEL.COM
Date: Tuesday, June 21, 2011, 7:53 AM
Dear Support,
As per Dolphin System my processor is not listed and have refused to accept the product for replacement.
Please advice...
Regards,
Amol Patil.
9869191346.
--- On Mon, 6/20/11,
SUPPORT.REPLIES@MAILBOX.INTEL.COM <SUPPORT.REPLIES@MAILBOX.INTEL.COM> wrote:
From:
SUPPORT.REPLIES@MAILBOX.INTEL.COM <SUPPORT.REPLIES@MAILBOX.INTEL.COM>
Subject: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
To:
amolpatil_400@yahoo.com
Date: Monday, June 20, 2011, 2:53 AM
Service Ticket: 8000270676
Customer Web request : WEB45001602
Product / Markings: L048B267 N8050603A1865
Fault Description: No Display
Hello Amol,
Thank you for contacting Intel Customer Support.
I understand that you are facing No Display issue with your L048B267 processor.
Amol, As a Technical Support Representative, I appreciate the information that you have provided us and I will be glad to assist you in resolving the issue at the earliest.
I would like to inform you that we have started a New Customer Service Center in Thane.
In order to get the replacement I would request you to please walk in to the Customer Service Center at the below mentioned Address.(Use the Service Ticket #8000270676 and WEB45001602 as the reference number to get the replacement)
Dolphin System
8, Om Satya Pushpa, Panchpakhadi, Opp Saraswati English School, Thane - 400602
Contact Person: Mr. Vinod Dukale
Contact Numbers: 9833374913
Please feel free to call us or email to us should you need further assistance.
Telephone: 080-2854-2105
E-mail:
sasupport@mailbox.intel.com
Regards,
Rajdeep Mukherjee
Technical Customer Support Engineer- Asia Pacific Region
sasupport@mailbox.intel.com
Intel Website: support.intel.com
Intel Customer Support
================================================== ====
Original Text
From:
amolpatil_400@yahoo.com
To:
support.replies_@mailbox.cps.intel.com
CC:
Sent: 06/17/11 04:47:49
Subject: Re: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
Dear Support,
Please find required details as below:
Processor Fan details:
Cooler Fan Part Number - E97379-001
Cooler Fan Serial Number - CN2F1023Q1
Cooler Fan Part Number - F90T12MS1Z7-64A01B2
Manufacturing Company - NIDEC
Contact Information:
Amol Ramesh Patil
Bdg No. 5, Room No.18,
Samarpan Society,
Yashodhan Nagar,
Thane -W
Maharashtra.
Postal Code - 400606
Phone Number - 91-9869191346
Thanks And Regards,
Amol Patil.
(Mumbai)
91-9869191346.
--- On Fri, 6/17/11,
SUPPORT.REPLIES@MAILBOX.INTEL.COM <SUPPORT.REPLIES@MAILBOX.INTEL.COM> wrote:
From:
SUPPORT.REPLIES@MAILBOX.INTEL.COM <SUPPORT.REPLIES@MAILBOX.INTEL.COM>
Subject: {ticketno:[8000270676]} - Your Intel Customer Support Inquiry
To:
amolpatil_400@yahoo.com
Date: Friday, June 17, 2011, 4:34 AM
Service Ticket: 8000270676
Product: L048B267 N8050603A1865
Issue: No Display
Hello Amol ,
Thank you for contacting Intel Customer Support!
We appreciate the information you have provided.
I would like to inform you that the information you have provided is not sufficient to process your request further. However, to process your request further, please provide the following information:
Processor Fan details:
Cooler Fan Part Number xxxxxx-xxx
Cooler Fan Serial Number xxxxxx xx
Cooler Fan Part Number xxxx-xxxxxx-xxxxx
Manufacturing Company [NIDEC / SANYO DENKI]
Contact Information:
- Previous case number (if any)
- Are you an end user / reseller / or channel member?
- GID or Business ID Number (applicable for Intel Channel members only):
- Company Name (if applicable)
- Complete Name (Contact Person)
- Complete Shipping Address: (door number/street name/area name/
City/state)
- Postal Code:
- Phone Number (please provide country code and area code)
Please feel free to call us or email to us should you need further assistance.
Telephone: 080-2854-2105
E-mail:
sasupport@mailbox.intel.com
We are available from Monday through Friday 10:00 A.M. - 7:00 P.M.
We will be assisting you in the best possible way we could.
Intel Support and Service team also has information available to you online at the following Web site:
Laptop, Desktop, Server and Embedded Processor Technology - Intel
Thank you for using Intel Products and Services.
Regards,
Monica
Intel® Technical Support - Asia Pacific Region
sasupport@mailbox.intel.com
Original Text
From:
amolpatil_400@yahoo.com
To:
apacsupport_@mailbox.cps.intel.com
CC:
Sent: 06/17/11 10:01:01
Subject: Replacement of Faulty i3-540 processor
Dear support,
Please find details of my faulty INTEL i3-540 Processor purchased on 23/04/2011.
Product: Intel i3-540, 3.06GHZ, 4MB Cache, LGA 1156, 73W
Sr. No.: N8050603A1865 (Boxed)
Product Code: BX80616I3540
Batch:L048B267
On pressing the power button on CPU the processor and SMPS fan spins for 4-5 sec and then again restart and spins for another 4-5 sec ...
There is no display nor any beep the CPU just initiates and the process goes on...
I tried replacing the existing RAM (Kingston 2 GB DDR3 - KVR1333DN3N9/2G-SP) but no success.
The I removed the RAM and checked for beep sound but no beep.
Then I replaced the CMOS battery but again same.
Then I replaced the existing motherboard (Gigabyte GA-H55M-S2) but again the same.
Also tried replacing SMPS but response the same.
But when I tried replacing the processor on my existing setup of motherboard,Ram and SMPS its started working fine.
Now this cleared my doubt that there is problem with processor.
Please guide me for getting replacement of faulty processor.
Thanks And Regards,
Amol Patil.
(Mumbai)
91-9869191346.
WDC external hard drive
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Originally Posted by amolpatil_400
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