I ordered for a Sandisk 8 GB Ultra Micro SDHCCard through order #5001215336. When I received the order on 21 May 2010, I have been delivered a “Sandisk Cruzer Blade USB Flash Drive”.

I have ordered a Memory Card for using with my mobile phone and this is a USB Pen Drive.

I talked to your customer care executive, named Shweta, at 2:40 pm on 21 May, 2010 and she is only promising that the wrong consignment will be picked up on or before 29 May, 2010.

Futurebazaar.com gives a seven day guarantee on its products or else promises to give the product at half the price. When I told the executive why they will take 8-9 days for pickup and what about the seven day guarantee, she says that the order was delivered before seven days, only problem is that they delivered the wrong thing.

Also, they will not send the replacement by 29. First they will pick up the wrong delivery, take it back to their warehouse, and if the correct item is available then they will ship it. Again in 8-10 days days.

They are asking me to deliver the item to their store if I want early resolution, though even that is 8-10 days by their standards.

I think the service is pathetic. Be cautious when you buy products from futurebazaar.com or Big Bazaar. They are extremely pathetic in their customer service and their customer care is not even polite.

Dear Mr. Venkatasubramanian,

Greetings for FutreBazaar.com

This is with reference to your order number 5001215336 for 'Sandisk 8 GB Ultra Micro SDHC Card'.

At the outset, kindly accept our apologies for the inconvenience caused due to receipt of an incorrect product. We assure you that rigid inspection standards are maintained at the time of dispatching the product, but occasionally an imperfection does slip by, as it unfortunately did in this case.

As per your conversation with our Customer Care, we confirm having picked up the incorrect product and has dispatched the originally ordered product via Aramex courier airway bill number 6136592652. The replacement product has been delivered at your specified shipping address on 02nd June 2010.

We also apologise for not been able to deliver the originally ordered product within 7 business days. We hence as per the 7 Days Delivery Guarantee, have send you an an online Discount Coupon at your registered e-mail id.

Please accept our humble apology for the inconvenience caused.

For help or information please contact us via phone or e-mail.

E-mail: support@futurebazaar.com
Phone: (022) 67-840-400
Best Regards,
Manish Bagaria,
Team Customer Support