1. I purchased an official and genuine package of Microsoft Office 2007 Home and Student edition from an authorised Microsoft dealer on 27th Feb 2010. Unfortunately I couldn't install it as there was a repeated error message.

2. I took the package back to the dealer but he pleaded his inability to do anything and referred me to Microsoft India.

3. After 3 months of repeated attempts to reach them via e mail, regular postal mail, telephone I finally managed to get through to a human - Mr Kumar Gaurav in Bangalore. He referred me to one Mr Jagdeep Singh Rawat at

Microsoft Corporation (I) Pvt. Ltd.
DLF Cyber Greens
9th Floor, Tower A,
DLF Cyber City, Sector 25A
Gurgaon - 122002

4. Mr Rawat advised me to send the defective product back which I did via DTDC.

5. Another month passed without any response and after repeated attempts I managed to get through to Mr Rawat again. He apologised and said a replacement package was being sent.

6. Another month passed and the promised replacement never arrived.

7. Having given up all hope of getting a replacement I went to Nehru Place and bought ANOTHER package of the same software.

8. It's giving the same problem. 5 months later and with Rs 5,970/- down the drain, 3 trips to Nehru Place plus headache, heartburn, blood pressure and mental anguish I am still without a functioining product.

9. When I call Microsoft Office in Gurgaon on Tel.: 91-124-4158000 / 2567000 , the only person the telephone operator will connect me to is Mr Rawat who's invariably not in his seat and his voice mail answering machine is full. When I asked the operator to kindly put me in touch with 'any human being' she actually told me 'no human beings work here'and hung up.

10. I am 67 years old and being harrassed, bullied and cheated by a $60 billion multinational that treats its customers like dirt.