I was admitted to Fortis Hospital on the intervening night of 8/9 sept'10 with acute pain in the lower abdomen. After the necessary tests it was diagnosed as a stone in the urinary tract. A surgery was scheduled for the next day and the operating doctor was Dr Dushyant Nadar, Sr. Consultant Urology and Renal Transplant.


I am extremely hurt and disappointed by the rude and arrogant attitude of Dr Dushyant.

After the operation, i had acute pain and when i or my wife tried to speak with Dr Dushyant, he was extremely rude and went as far as to say that i am abusing the pain killers. I have no idea where or how did he base this observation on...when questioned he was dismissive and refused to explain his comments saying that he has been in these shoes for very long time (whatever this means). Anyways, i was discharged from the hospital on the 12th Sept'10, with the Stent still in place, which i was told would be removed in about 10days time. No further explanation was given to me, for the reasons of leaving the stent in place, even after i asked categorically about it.

Today (14th Spt'10), that is two days after the discharge, i had acute pain and also developed rashes on my pennis, which are very painful. I tried to call Dr Dushyant to tell him about this development and seek his advise for relief but, he was again rude and dismissive about the whole thing.When i tried to explain my condition, he did not even wait to listen to me and cut me short by saying that this is expected with the stent in place. I again told him about the rashes on the pennis and the excruciating pain, which only elicited a curt reply from him, saying that, i need to go to the hospital. He said that he is not supposed to take calls and hence cannot listen to me or talk to me any further and abruptly disconnected the call.

I have some very elementary questions:
If he is not supposed to take calls, then why did he answer his mobile?

Why did he give his mobile number is the first place?

Do we, as patients, deserve to be treated with such arrogance and disdain, after paying so heavily to institutions like Fortis? (I made a payment in excess of 65000/- for this treatment)

Is there no accountability for Doctors like Dr Dushyant, who believe and certainly act, as if they are doing every patient of theirs a personal favor by treating them and hence can indulge in such insolence?

Does Fortis Hospital believe in the policy of Customer Delight and Customer Care? If yes, has it ever been passed on to the like of Dr Dushyant?

While, I am now trying to seek advice from some other Dr and hospital for the excruciating pain I am in, I would like to know, what if any, steps would the administration of Fortis Noida take, to correct the wrong done to me?

I sincerely hope that the administration and the higher authorities in Fortis Noida, do not approve and subscribe to such apathetic attitude, as displayed by Dr Dushyant and will take immediate steps to ensure that other patients, are not treated with such disdain or insulted by Dr Dushyant or for that matter any other Doctor, ever again.

Sincelerly Yours

An extremely dissatisfied patient

Aditya Nayyar

hi, i hv acne problem so i decided for homeopathic medicine and went to dr. batra .
First time when i went they told me that yr acne will remove in 2 or 3 months but you have to take medicine for 1 year after that they negotiate with me on fees, they told 11000, but i gave 9000.
after that there was no improvement in 2 or 3 months but they told it would improve ,after 5 -6 month there was no improvement, then they told me treatment will take 2 year..(HERE YOU CAN UNDERSTAND THEY WANT 9000 AGAIN ) ,but after that i discontinued from dr. batra..
so i suggest every one never go to BATRA for any treatment,
THEY ARE CHEATER, THEY DONT KNOW HOW TO DO TREATMENTS,THEY ONLY KNOW HOW TO MAKE MONEY.....THEY NEVER PICK UP PHONE ON CLINIC .THEY PICK UP PHONE ONLY FOR NEW APPOINTMENTS.THEY GIVE SAME MEDICINE FOR ALL AILMENTS .

THERE STAFF SAYS IF YOU TAKE 6 TAB OR 64 IT DOES NOT MATTER BUT ACCORDING TO HOMEOPATHY THEORY QUANTITY MATTERS A LOT.

Dear All,

Please forward to all.

With deep regret I want to inform you the demise of my wife Rupali
Sharma on 17th July due to post operative complication after brain
surgery.

I would also like to bring to your notice how private hospitals like
FORTIS are robbing people of their life and money. Please be very
careful while dealing with such hospitals. Find below the details of
my experience with Fortis Noida.

My wife age 29 ( occupation- trainer with HCL) was diagnosed with a
non malignant brain tumor on 17th June2011. She did not have any major
symptoms like headache, eye problem or vomiting. She was suggested
surgery for removal of tumor. We took opinions from Max, Indo Gulf and
finally decided on Fortis because of the good reputation of Dr. A K
Singh.

Doctors did not make us aware that it is a very complicated surgery
and said that there are only incidental risks. "Amount of risk
involved is same as the risk when you come from your home to hospital"

On the date of admission I pointed out several times that my wife was
having severe cough and cold. It was ignored by doctors saying
"Everything is perfect". Later on Dr Sanjay Gupta admitted that this
could have led to infection.How could they ignore it? Moreover the
doctor preponed the surgery by one day because he had to go outside
India.We were totally unaware of that. Why did not they postpone the
surgery instead?

From day one the team did not have any consensus on how the tumor will
be removed. They said that they will try from nose first , if not they
will cut open the skull. On the day of operation (8th July)they said
after 5 hrs that they could not extract tumor through nose so .. they
will open the skull. My dear wife had to go through both the
procedures. The whole operation took 12 hrs.

Post operative care is pathetic. Why was my wife given sandwich and
chole chawal in ICU after next day of such a major surgery?My wife
vomitted on 13 July morning and was drowsy. We immediately alarmed the
doctors on duty. But they ignored the situation saying that everything
is normal. In the evening she was perspiring, We again alarmed doctors
on duty but no action was taken. If the doctors have been proactive
they could have saved my wife.
By 14th morning the condition had deteriorated and doctors took her to
ICU and put her on ventilator saying it is not required but as a
precaution they were doing it.The worst part is that senior doctors A
K Singh and Sanjeev Dua went out of country on that day. We tried to
reach them through various means but they were not available for next
3 days. (How could they leave two patients in such a serious
condition?There was another patient with similar case in ICU who also
died )

Doctors who were available ( Vikas Gupta, Bundela, Sanjay Gupta )
acted like bunch of idiots. They could not diagnose the problem and
condition deteriorated every day. There was total lack of leadership
and no team work at all. Each doctor gave a different reason for the
problem ( lung infection, hypo perfusion, brain infection none of
which was confirmed by
the time of death). On 14th July, doctors were saying that there is
lung infection but they had not called any lung specialist. It is only
when we suggested , they called an expert? Why did not they call the
experts on there own?

On 16th July Dr. Vivek Chawla was instructed to update us the
condition by 7:00 am in morning. However we were not informed till
11:00 Am that she had a cardiac arrest at 4:00 am. My wife's cousin
(who is a doctor in AIIMS) visited Fortis Neuro ICU on 17th July , he
told me that my wife was already dead. After he left , hospital
declared dead my wife. Otherwise they would have continued with
ventilator for god knows how many days. One of the lady doctor in ICU
very shamefully admitted that there was negligence on part of doctors.

The hospital has international standards in only the exorbitant rated
they charge. They gave me an estimate of 2.5 lakhs to cure my wife and
charged Rs 5.5 lakhs for her deadbody. We were never communicated that
the charges had gone beyond the estimate. How could they expect us to
deposit more than double the amount at the time of death on a Sunday
evening?

There was no doctor from Neurosurgery team available when the death
was declared. When we shouted at the authorities they were quick
enough to call the police within minutes. But they could not get any
doctor to confirm the cause of death or at least give a condolence
message as a human gesture. We had to immediately arrange double the
estimated cost, otherwise they would not give us the dead body.

We had a meeting with hospital management and team of doctors on 4th
Aug. Where doctors accepted majority of our allegations. We demanded a
return of the extra money paid and action against doctors. Director Mr
Sukhmeet Sandhu assured a response by phone in two days. After 8 days
we received a condolence message with no action.

Nowadays hospitals believe in profiteering even at the cost of life.
There is no trasparency and they put people on ventilator even when it
is not required. Very careless attitude of doctors, nurses and other
staff. Again warning you against such malpractices.

Kindly request you to forward this mail to all your friends and
relatives and request you to suggest me good lawyer/ agency who could
help me in dealing with this situation.

Regards

Srijan Sharma ( F1707 )
9818643613

Hello Prashant,

We apologize for the inconvenience you encountered during your treatment at Dr. Batra’s. We would request you to provide us with the following details so that we can attend to your complaint and sort it:

Full name:
Patient Id:
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Name of the treating doctor:

It is our constant endeavor to serve our patients to their utmost satisfaction. We assure you that an appropriate action will be taken at the earliest once we receive the above details from you.

At your service,

Team Dr. Batra’s
Homeopathic treatments at Dr. Batra's for Hair loss, Psoriasis, Acne, Alopecia, Asthma, Vitiligo, etc. Start Homeopathic treatment

Hello Prashant,

With reference to your post on www.consumercourtforum.in, we tried to contact you earlier to sort your problem but we did not receive any response from you.

Kindly send us following details so that we can resolve your problem:

Full name:
Patient Id:
Branch where you are taking treatment from:
Name of the treating doctor:

It is our constant endeavor to serve our patients to their utmost satisfaction. We assure you that an appropriate action will be taken at the earliest once we receive the above details from you.

At your service,

Team Dr. Batra’s
Homeopathic treatments at Dr. Batra's for Hair loss, Psoriasis, Acne, Alopecia, Asthma, Vitiligo, etc. Start Homeopathic treatment

Hello Prashant,

We repeatedly tried to contact you to resolve the issues you have faced at Dr. Batra’s Clinic.

Kindly send us following details so that we can try & resolve the same.

Full name:
Patient Id:
Branch where you are taking treatment from:
Name of the doctor:

A no-response to this message will force us to believe that this is a fake-post and may attract legal repercussions.

At your service,

Team Dr. Batra’s
Homeopathic treatments at Dr. Batra's for Hair loss, Psoriasis, Acne, Alopecia, Asthma, Vitiligo, etc. Start Homeopathic treatment