Dear Sir,

My Husband was Employee of M/s Thelsha Technical services Pvt. Ltd. from 18th January 2008 to 30th September 2009.From 1st October 2009 AMETEK Instruments India Pvt. Ltd was overtake this company & Now he has been employee of AMETEK Instruments India Pvt. Ltd. This company is given us Insurance Card to cover Major Medical Expenses. My first pregnancy was detected in June 2008. After Completion of seven month & a week due to High Blood Pressure and High urine infection pregnancy was terminate through premature normal delivery. Baby was died in uterus. This was happened on 5-6th December 2008. I had not conceived second time pregnancy after completion of six month so I had started treatment of Follicular study from June 2009 under another gynecology. In February 2010 doctor suggested to go for laparoscopy she has doubt if any blockage vain connected with uterus. On 5th April 2010 laparoscopy was done. Doctor had conformed about her doubt that any major blockage in uterus. Before we go through laparoscopy My husband Mr. Himanshu Pandya had contacted to Safeway TPA on 2nd April 2010 on their landline phone number to do confirm whether we can claim all this medical expenses under our Mediclaim policy. They had asked about all this and after confirming this matter they had issued new Claim ID to us. We send all original medical documents on 9th April 2010 through courier. Four days latter they send us rejection letter that this medical treatment was not covered under our Insurance policy. so they were not able to pay this medical expenses. Why they did tell yes at the time of inquiry?. After received the rejection letter we were requesting to send back all original medical documents they didn’t reply properly on phone and also email. We send reminder constant through mail They demanded that send your request in written(hard copy) & courier doc no. We also wrote a letter & send them. We send mail on 24th April 2010 & they send reply to us 17th May 2010.Due to massive fire in their office on 26/4/2010 they were not able to return back our medical documents.& They gave the reason that the hospital was non networking hospital wth Safeway TPA. plz guide us in this matter. We are attaching all mail which we send to them.


Hiral Pandya
Vadodara Gujarat
0265-2250202/ Mob 09998929563