I bought a "Orthopaedic Heat Belt" Size = Regular, Code=HC-1001 from "Flamingo" 1 year back. As luck would have it, immediately after completion of 1 year, it stopped working. I took it to the K.R. Lynch Pharmaceuticals Pvt. Ltd. at Salt Lake, Kolkata and asked them to help me. It was way too expensive(600/- almost). By the time of selling, they said goodies about this product. Now, that it has stopped working, I just asked them, to get it rectified and expenses would be bourne by me. Still , they not only said NO and their behaviour was unacceptable and rude. They are totally non-cooperative! In countries outside India, no shop-keeper dares to behave or give faulty products for fear of being prosecuted. In our great country, why we consumers are always at our wit's end!