Ok, so i get an email from airtel that 3g is available in jaipur. i decided to actiavte it right away on my iPhone. This email from me to 121@airtel, describes the whole situation.
"Date of activation of 3g services : 3rd March 2011
It’s been more than 24 hours since 3g has been activated on my phone (and ofcourse EDGE/GPRS has been deactivated consequently). After few hours i get the mail that the above mentioned 3g services on my number 979964455 has been activated, i see no 3g sign on my iPhone. It was still running on E. I checked the speed and it was the same of EDGE. I then decided to call customer care – 121. They said that in their system it doesn’t show that my 3g services have been activated. I waited again, switched off and on my phone, still there was no sign. I call back again, and they now said that they can see that 3g is already activated, i explained the problem and then they asked me to switch on the dual mode in my setting, Im a well technical literate and i told them that iPhone doesn’t have that option and instead i have my 3G enabled and Cellular Data is “On” under settings. They asked me to call 198 for technical enquiry. I called and this time the customer representative said that we don’t know the settings for iPhone and hence asked me to visit the Airtel Office in my city. Today, 4th march, I visit Airtel Office at Ganpati Plaza, MI road, Jaipur. I went and asked the person on desk and tried to explain the problem, she directed me to another person and then i was directed to another third person. I explained him the problem all over. He asks me to turn on the Dual Mode, i again said that iPhone don’t have that option and then he seem to be lost, i was frustrated by this time. He said he just joined in 2 days back ? (how does that matter to me? Why don’t you guys just put a person on desk who is fully trained and ready to help?) I then asked to see the manager. Mr Rafiq – the manager was explained all over again by me. He called some technical person on phone, and yes - again he was helpless. I was standing there with no one to help. Everyone just don’t know what im talking about, they have no idea about iphones. Seems it was just the nokias they are used to. Im really frustrated at the moment, and now i decide to go to Nodal Officers, this is my last try by writing an email to you, i have already wasted my time writing this, calling your stupid customer care and spent money on the ever-waiting lines and talking to the stupid representative. You shouldn’t call yourself a multinational organisation when you don’t have solutions for the local customer. Also, i wil want to be compensated for the talktime i spent on your customer care for nothing and the services ive been charged on my bill – which i never got to use."