Ok, so i get an email from airtel that 3g is available in jaipur. i decided to actiavte it right away on my iPhone. This email from me to 121@airtel, describes the whole situation.


"Date of activation of 3g services : 3rd March 2011

It’s been more than 24 hours since 3g has been activated on my phone (and ofcourse EDGE/GPRS has been deactivated consequently). After few hours i get the mail that the above mentioned 3g services on my number 979964455 has been activated, i see no 3g sign on my iPhone. It was still running on E. I checked the speed and it was the same of EDGE. I then decided to call customer care – 121. They said that in their system it doesn’t show that my 3g services have been activated. I waited again, switched off and on my phone, still there was no sign. I call back again, and they now said that they can see that 3g is already activated, i explained the problem and then they asked me to switch on the dual mode in my setting, Im a well technical literate and i told them that iPhone doesn’t have that option and instead i have my 3G enabled and Cellular Data is “On” under settings. They asked me to call 198 for technical enquiry. I called and this time the customer representative said that we don’t know the settings for iPhone and hence asked me to visit the Airtel Office in my city. Today, 4th march, I visit Airtel Office at Ganpati Plaza, MI road, Jaipur. I went and asked the person on desk and tried to explain the problem, she directed me to another person and then i was directed to another third person. I explained him the problem all over. He asks me to turn on the Dual Mode, i again said that iPhone don’t have that option and then he seem to be lost, i was frustrated by this time. He said he just joined in 2 days back ? (how does that matter to me? Why don’t you guys just put a person on desk who is fully trained and ready to help?) I then asked to see the manager. Mr Rafiq – the manager was explained all over again by me. He called some technical person on phone, and yes - again he was helpless. I was standing there with no one to help. Everyone just don’t know what im talking about, they have no idea about iphones. Seems it was just the nokias they are used to. Im really frustrated at the moment, and now i decide to go to Nodal Officers, this is my last try by writing an email to you, i have already wasted my time writing this, calling your stupid customer care and spent money on the ever-waiting lines and talking to the stupid representative. You shouldn’t call yourself a multinational organisation when you don’t have solutions for the local customer. Also, i wil want to be compensated for the talktime i spent on your customer care for nothing and the services ive been charged on my bill – which i never got to use."

i know its a freaking weekend and i also know that they are going to charge me when the bill comes for the services i never used. to hell with airtel, im going to the nodal officer and to appelatte, you're gonna get in real trouble.

I got activated Airtel 3G on two of my phone. iPhone 4 and iPhone 3GS. On both my phones till date i am getting Edge connection only despite my daily emails and calls to Airtel helpline. They have untrained staff who will keep on advising same things again and again instead of trying to diagnose the problem or escalating it to someone knowledgable.

Not to mention the fact that it takes 10 mins of talking to a machine before you can connect to a human representative, who turns out to be more stupid than the machine and Airtel actually charges for calling the helpline. They are also charging me for 3G while i only get Edge!

same here dude, but i can use 3g services,
just enable Edge as well as 3G on your iphone and you can use 3G speed. I tested the speed, it is around 1.2 mbps and 2.2 mbps on my Lappy.
Yes the CC says to enable in dual mode, but they are all stupid shit.
give me your no, if your problem is solved it might solve mine, because I am still in E network. When I had put the sim in Nokia, it shows 3G written :-~

Ok, so after visiting twice the corporate office, my 3G is now working. i dont know if i should say Thanks for that. but its really disappointing to know that a I (with the basic knowledge of technology) knows more than any person in technical department of Airtel. I had to guide them through the process and then they think over it and then try different solutions. It was funny when i visited the corporate office and the technical guy kept me waited for half an hour and then came and said that "Sir, you bought this mobile from foreign, so 3g wont work on this". Stupid self-proclaimed technicians.

Originally Posted by deepakagarwal

Ok, so after visiting twice the corporate office, my 3G is now working. i dont know if i should say Thanks for that. but its really disappointing to know that a I (with the basic knowledge of technology) knows more than any person in technical department of Airtel. I had to guide them through the process and then they think over it and then try different solutions. It was funny when i visited the corporate office and the technical guy kept me waited for half an hour and then came and said that "Sir, you bought this mobile from foreign, so 3g wont work on this". Stupid self-proclaimed technicians.

what kind of setting they did??? i have activated it and i am using iPhone 4.. but its still on edge network only tried calling airtel ppl but they are useless and have been trying all possible settings cant still get it working

Originally Posted by Unregistered

what kind of setting they did??? i have activated it and i am using iPhone 4.. but its still on edge network only tried calling airtel ppl but they are useless and have been trying all possible settings cant still get it working

I am from Bangalore and I have activated 3g for my Apple 4.0, Even I am facing the same issue. Could you please let us know what setting did they change so that 3G started working for you ? This would really help many others.

Originally Posted by Srinivas.Chudamani

I am from Bangalore and I have activated 3g for my Apple 4.0, Even I am facing the same issue. Could you please let us know what setting did they change so that 3G started working for you ? This would really help many others.

Dear All,
Airtel 3G is working on Apple iPhone 4.0 after doing the following changes.
------------------------------------------------------------------------------------------------------------------------------------------
Main Menu --> Settings --> General --> Network
Change the following setting
• Enable 3G – ON
• Cellular Data -- ON
• Data Roaming -- ON
• WIFI - OFF
• VPN - OFF
• Internet Tethering - OFF

Go back to -- > Setting -- > General
RESET -- > Reset network setting
------------------------------------------------------------------------------------------------------------------------------------------

After changing the above mentioned setting 3G started working.

SIR
I HAD PROBLEM OVER VIDEO CALLING IN I-PHONE 3GS.PLEASE ENABLE TO NECESSARY ACTIONS REGARDING THIS .TELL ME THE PROCEDURE TO GET VIDEO CALLING ON MY PHONE



E-MAIL TO :KONDALSRIKAR@GMail.com

I actually wanted to know how to set up the mms settings.I am using an iphone 4 which is unlocked but not jailbroken.I am also using Airtel. So when I go to the settings and then navigate to cellular data and activate it I do not get any options to change the APN or anything else,so how do i set up the MMS settings? Since its a new phone i dont want to mess around with things that will void the warranty.
Thanks in advance.

I had taken airtel 3G and gotten it activated (after 5 calls to customer service ofcourse) on my iphone4. But though i get 3G on the top left corner, i kept getting error cellular data not activated blah blah. This morning when i called, the customer service rep went to the extent of asking me if my phone us unlocked (i dont know how it let me make calls from an airtel sim otherwise..duh), then she said my OS might have issues and i need to check it with apple???? hello...i was usuing 3G with at&t and my phone is hale n healthy dude!!! finally she said someone at airtel showroom would help me out....now was my turn to run from pillar to post...and i took to airtelshowroom in Indira Nagar, Bangalore. The dude checks out my phone and says iPhone 4G (yeah he thinks i phone 4 is made for 4G and that it stands for 4G technology!) does not work for 3G...i told him to to gimme that crap...after switching it on and off some 5 times (thats all he knew about resolving the issue) he says, he doesnt know about iphone usuage.I am gonna discontinue this connection and go to some other provider...but sincere request to airtel...please train your stupid customer service reps...atleast ask them not to give nonsense like 4G for iphone4 andb os issues and all!!!

Originally Posted by Saritha

I had taken airtel 3G and gotten it activated (after 5 calls to customer service ofcourse) on my iphone4. But though i get 3G on the top left corner, i kept getting error cellular data not activated blah blah. This morning when i called, the customer service rep went to the extent of asking me if my phone us unlocked (i dont know how it let me make calls from an airtel sim otherwise..duh), then she said my OS might have issues and i need to check it with apple???? hello...i was usuing 3G with at&t and my phone is hale n healthy dude!!! finally she said someone at airtel showroom would help me out....now was my turn to run from pillar to post...and i took to airtelshowroom in Indira Nagar, Bangalore. The dude checks out my phone and says iPhone 4G (yeah he thinks i phone 4 is made for 4G and that it stands for 4G technology!) does not work for 3G...i told him to to gimme that crap...after switching it on and off some 5 times (thats all he knew about resolving the issue) he says, he doesnt know about iphone usuage.I am gonna discontinue this connection and go to some other provider...but sincere request to airtel...please train your stupid customer service reps...atleast ask them not to give nonsense like 4G for iphone4 andb os issues and all!!!

Saritha,
I am having issues regarding mms settings and i have no options to go to APN settings.
Since you also own an Iphone 4 i wanted to know whether u have the same issue or not.
If you can give me your email id,it would be a lot easier to explain.
And regarding the 3g settings,although i have not got it activated,i may be able to help you out there,but typing out here would take a lot of time.

Regards,
Karn
email id:- denniswizard@gmail.com

Thank you Rakesh Kumar for replying. I have sent an email with contact number. I do hope that your team will look into this. This has been more than annoying for me because of the trouble i am having to go through just for an activation!!! I am now wondering if something is wrong with the sim provided to me. Even then there is no way to know coz the people at airtel stores do not have a test microsim to even check if things work fine before giving the connection to customer, so much for customer service!!!

Thanks
Saritha

Well I don't know what to say all I can say is airtel sucks...the customer care representatives have no idea of their job and they just don't know how to handle theie customers,its really sad I've been calling the customer care for a week now and no one seems to know how to get the 3 g working on an iphone 4, everyone just taking complaints though no one even trying to resolve the problem...I must say this is one of the worst experiences I've had with the airtel people, I'm sure the customer care from airtel will never help me..if I could use some help from someone who has their iphone 4 3g up and running please help me..thank you and you airtel people can suck it.

Originally Posted by Saritha

Thank you Rakesh Kumar for replying. I have sent an email with contact number. I do hope that your team will look into this. This has been more than annoying for me because of the trouble i am having to go through just for an activation!!! I am now wondering if something is wrong with the sim provided to me. Even then there is no way to know coz the people at airtel stores do not have a test microsim to even check if things work fine before giving the connection to customer, so much for customer service!!!

Thanks
Saritha

Ok...this was my reply to airtel folks who claimed to show concern over here. I sent a reply to airtel and (Rakesh Kumar the rep who repliued to my post in here) and they replied with the same message they gave over here and thats it! kaboom!!!! they disappeared after that...i have been calling customer care frantically (mind you the calls are charged!!!) where in they keep me on hold forever and finally get back with some nonsensical explanation and settings and then the cycle just repeats.

Finally , i decided to cancel the connection and called them up again, now the rep kept checking my 3g status (as if he would know anything) and said its active...duh!!!! dude thats my concern..its active as per you guys but it just wont work!!!! i was on line with the man and machine for 08:47 mts and finally he says...that dept is busy we will get back to you....in all these years i have never seen airtel keep one promise...so m not counting on that..

gosh...i have 2 airtel numbers now....and have been using airtel for ages now!!! the moment i get some response on my 3g (obviosly from some othet provider), m gonna toss both my airtel numbers and make my freinds do the same as well!!!

worst experience of my life !!!!

Thanks
Saritha

hello all,
just go to settings -> network->cellular data network and in the APN field write 'airtelgprs.com' and start using 3G network. this is working fine airtel delhi i hope this should be same for all airtel networks. this airtel also does not know they only tell to do following settings only :

Main Menu --> Settings --> General --> Network
Change the following setting
• Enable 3G – ON
• Cellular Data -- ON
• Data Roaming -- ON
• WIFI - OFF
• VPN - OFF
• Internet Tethering - OFF

Go back to -- > Setting -- > General
RESET -- > Reset network setting

no need for reseting the network.

AIRTEL please note this and update your database.

It could a problem with your APN setting for 3G access...just follow these instructions..it worked for me.
Could Not Activate Cellular Data Network Error on iPhone 4 | Iphone 4 Problems
-Suresh

hi myself from hyd using iphone4g version 4.3.2(8H7),my connection is AIRTELand im unable to activate mms in my phone can u pls give me settings for mms iphone4 version 4.3.2(8H7)
PLS DO THE NEEDFUL

I share the same pain as most of the members of this thread. Without going into the details of my experience with Airtel Customer Care and Airtel Technical (which is almost same as all of you who are frustrated). I would just like to say that Airtel does not know shit about operating 3G service for iPhone 4.

The answers that they give you make you wonder why you are still with Airtel. I think its time to say goodbye to Airtel after 10 yrs of being a loyal customer. Value Added Services is just not Airtel's forte

The method suggested works for activating 3G on Any Carrier .
I have tested it on all carriers providing 3G services in India.

FIRST GET A 3G PLAN ACTIVATED ON YOUR DEVICE --- ANY PLAN WILL WORK.

Apple iphone 4. iOS 4.3.2. and 4.3.3.
There is no need to tell customer care that u have a Iphone .. No need for Any Apps or Jailbreaks.

U have to activate All the Data options i.e. :-

3G -- Cellular Data --- and Data Roaming.

Then u'll also have Reset your Network Settings a Couple of times in General Settings area.

Switch your Iphone On-Off a couple of times ... And

Bingo. It works people.

A word of Heartful Thanks to ALL the people contributing here.

Same problem as rest. 3G activated from airtel side (that's what they claim). I don't see sniff of 3G on my cell. Shows E all the time. Have done a ton of restarts and "reset network settings".

Will getting a new sim (micro) help.

I have the same problem and same experience which other ppl had here with airtel 3G use on iphone 4 and customer care representative....


Airtell doesnt know anything about using 3G on iphone 4 , they are some group on unskilled a**holes
Please iphone users beware of the airtel, they are dumb a** ppl have no knowledge about using 3G

hey i got the problem solved
airtel has tied up with Idea for 3G services in maharashtra .. so on iPhones u have to select carrier as idea by join into Steeings>carrier>idea ... after this ur 3G with Airtel will work .. but if u want to get off 3G .. ill have to switch off 3G and then select airtel in carrier to use 2G and normal services ... So ultimately this is shit .. anywz maybe this will help u out .. and yea everything should be on as in - Cellular data , data roaming and 3G ..

hey i got the problem solved
airtel has tied up with Idea for 3G services in maharashtra .. so on iPhones v have to select carrier as idea by going into Steeings>carrier>idea ... after this ur 3G with Airtel will work .. but if u want to get off 3G services .. ull have to switch off 3G and then select Airtel as carrier to use 2G and normal services ... So ultimately this is shit .. anywz maybe this will help u out .. and yea everything should be turned on as in - Cellular data , data roaming and 3G .. cheers !!

[QUOTE=tousif.nathani;84939]hey i got the problem solved
airtel has tied up with Idea for 3G services in maharashtra .. so on iPhones v have to select carrier as idea by going into Steeings>carrier>idea ... after this ur 3G with Airtel will work .. but if u want to get off 3G services .. ull have to switch off 3G and then select Airtel as carrier to use 2G and normal services ... So ultimately this is shit .. anywz maybe this will help u out .. and yea everything should be turned on as in - Cellular data , data roaming and 3G .. cheers !!

@ tousif.nathani : no it didnt. its just enables 3G logo instead of E edge. Speed remains the same :-/ i have checked with my iphone 4 unlocked with gevey sim. Plz tell us some other way to make it work. its frustrating to know with such a highly advanced handset model u cant even surf 3g