I am writing this email as I am not satisfied with the progress on this compliant (Already being a week on this). No one called up till now for this compliant and resolution. When I checked in again this morning about the status for the 40384388, I was told that I have been called up and have been cleared by Jaswant Singh who seems to be a supervisor in one of your contact centre and he doesn’t know how to be polite and understand concern. This doesn’t make sense and customer service is getting down low by low.



I have been charged with amount Rs 4464/- for a GPRS usage of 3 days (from 22nd of Sep till 24th) which is not making sense to me. On a 2g connection you are telling me that I have used 445 MB of data(within 3 days) on a mere phone whose memory is not more than 2 GB!



I had been told that they cannot activate a 98 Rs Plan (2GB) and would need to migrate to a new account. I cleared the outstanding and the account was transferred over. Now when the bill came they said that GPRS was already activated on 22nd of September and the charges are done through pro data basis.



Now MY Concern is WHY the account was transferred over to a new account if the GPRS was possible on the old account and why I have been charged on pro rata basis? Also I would like to know without even calling me up how the complain got into a resolved status when no one called me up?



Also from that day onwards I have not been charged a single penny onwards as I had upgraded my plan.



Even a broadband connection of yours doesn’t go more than 1200/- per month which has a speed of 3 mbps which I am using and download has never went more than 1 GB.



Please check this as I have been using this postpaid connection for almost 5 years and I do not want to switch service provider. I would really like a fast resolution to this.

I just had a word with Nidhi from the Appellate desk and checked the concerns with her. She is agreeing to the fact that the mistake has been done from the Airtel Employee and she can waive off 1000/- rs for the same where as the mistake of the Airtel Employee are charging me 4500/- on my pocket. That’s Nice!



I should pay for the mistake done by your employee? Is this service providing guidelines which you are following?



Which team’s checks the same please ask them to clarify from me?



I am still very dissatisfied with the Service and the responses which I am getting from the Customer service, Nodal Officer and the Appellate desk. I would like to get a call back from Minish Marqus to get this checked as I have not got any resolution on this issue as I tried reaching to him but he was not available.



I won’t pay for your employee’s Fault; let me be clear on that.



And one more thing to clarify the issue in the bill discrepancy is not based on the usage but it is because of the employee activating the GPRS on 22nd when I was told that I would need to get the OLD account stopped and get a new account as the GPRS is only available for the Accenture employees and at that time the number was with Convergys corporate plan.



He activated it and then created a new account and you charged me for his fault. All of your customer officers just read the information and tell me that nothing can be done.



Let me know if you can revert the charges for your employee’s fault or I would have to look out for consumer court as a last option.



It’s almost been 30 times narrating my story to different people and I am fed up with it now.