I purchased a pre-paid 3G data card Dec-31st 2011. This was a 2.5GB card with validity for 30 days and cost about 700Rs, phone number 9632373499


By 10 days time, with very limited use - the account balance is 0! I wanted to use it on my ipad - this was a microSIM.

My advice : NEVER go for Airtel - they are biggest cheaters out there.

1. When you call the help-desk - they give you some number or the other. They don;t know anything about who is supposed to address the problem
2. The call gets disconnected automatically after 3 minutes - out of which you may be on hold for 2 minutes.
3. The calls for customer service are charged and sometimes work only from Airtel number, some numbers work only from non-airtel numbers!!
4. The service agents did not know what I was talking about - they could not understand microSIM card
5. The e-mail 121@in.airtel.com is a big joke - they only provide automatic acknowledgement without any service
6. Nodal officer and appellate officer - all jokers nobody takes any complaint - only the hierarchy is there like a government organization

they are far worse bastard than BSNL ever was. It is good to know government organizations are having tough competetition - and all these companies are causing 7% GDP growth!! India is a joke in many ways i would say..!!

Even 3 months later airtel have not done anything regarding my complaint. All one gets is phone calls from people who don't understand plain and simple English and cannot understand what the problem is even. I got a call recently from their nodal officer who did not seem to have a clue what the problem was and I spent 40 minutes trying to explain! I don't know if it is their policy to keep under qualified and low IQ staff who are not able to converse intelligently even - and hence keep their costs low. Most pathetic service I ever saw with no regard to correct what has been a case of cheating the customer of services in return of money paid!!