Dear Sir,

My Airtel Prepaid Card - 9004481978 was deactivated without any notification. On visiting a Airtel Center, I was informed that a verification call had been made to this number and since that was not received so the number was deactivated. Now, there are a few points which I would like to raise regarding this verification call:
1) If this call was made and not received , why was I not informed by sms when I receive atleast 5-6 promotion sms from airtel everyday? Also how many times, was I called before you decided to deactivate this number? I have never rejected any call in recent times, so how is it that I missed this very very IMPORTANT CALL from Airtel?
2) In Mumbai, I reside in Bhandup and work in Goregaon, both my office building and residential receive very selective network from Airtel. More than half the time, my phone does not receive any network.So it it right to penalize me for poor network coverage of airtel?
3) I have been using this number since August 2009, and I make at least 6-7 calls daily from this number, so was it not possible to check your records before deciding that this number is not in use and should be deactivated?

I am totally upset by this behaviour from Airtel.To top this thing, when I go to the Airtel Center, they direct me to buy a duplicate sim card for Rs 25 saying that my number would be activated within 2-3 days. After 3 days when I call up your customer care, they inform me that my number is deactivated and I would have to go to the store to get it activated. The airtel store guys give me one story and customer care another.I am confused, angry and irritated. My work is getting affected due to this.Is there any way to get my number back?

Hello Rakesh,

Please could you provide me with a tentative timeline as to when this problem can be resolved.It will be great if you could tell me specifically rather than the generic response.

Thanks and regards,
Jaidip Majumdar

Originally Posted by Airtel_Presence

Dear Jaidip,

This is to inform you that your concern listed on 22 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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I can clearly see that no action will be taken on this. A generic response from Airtel and they have are done with their duties. I am really impressed by Airtel's attitude and method of handling customers. I have been a loyal customer and I have been kicked out without any reason and I am sure there are lots out there like me.I feel if Airtel continues in this way, it may soon run itself out of business.

Originally Posted by Jaidip Majumdar

Hello Rakesh,

Please could you provide me with a tentative timeline as to when this problem can be resolved.It will be great if you could tell me specifically rather than the generic response.

Thanks and regards,
Jaidip Majumdar