I cannot believe that one day i would be submitting a complain against Airtel. But i had to do so that everyone could see what actually Airtel is and how they treat with their 'granted taken' customers.

I am very much dissatisfied with Airtel retention department and Customer care. I have received a call on 29th June 2011 from Airtel retention department regarding my previous bill clarification of my old number 9971230236. The bill was unbelievably and exceptionally high (of around Rs 3900) because they added Value added services of around 3000 which i clearly remember that i had deactivated my GPRS and airtel live on Month of Jan 11 and Feb 11.
The itemized bill showed that i had surfed facebook and other websites for around Rs 100 on a particular day and visited other websites with very high charges, when i clearly remember that that day i was in a meeting and was quite busy with my work.

Later the executive (Lata Soni) and I came to this agreement that we will settle down the outstanding bill to Rs. 2400 and after a long hour of discussion. Executive
asked me to do the payment on 29th June 2011 and failed to do so may attract
the legal notice.

On 29th June 2011, the same Evening, i paid the settlement amount of Rs. 2400, gave my receipt number to same executive (Lata Soni) on 30th June 2011(as requested by executive) and then she told me that she will provide me the settlement paper by 3 days. Now yesterday evening 3rd July 2011, i received a legal notice (dated 24th June 2011) from an advocate referring client as MS Bharti Airtel saying that i should make the payment of Rs 3900 and failed to do so may be illegal. I am trying to call the same same executive to whom i settled the amount to Rs 2400 but she is not picking up my call nor any of the executive from customer care is responding to my queries properly. Later after 2 days she picked up my call and told me that we had a discussion on Rs 2900 not 2400 and that i have not paid attention to the amount she was telling to me earlier. Lata soni is indirectly saying that i am lying and that we never had any discussion of amount rs 2400.

I was also not expecting any legal notice despite of payment of Rs 2400 and seriously this is such a disgrace brought by some Airtel employees that i am sorry to say that in few years from now no one will be preferring AIRTEL anymore.

Now i am in complete awe and complete shock state. I cannot think what to do now from this moment.

My humble request is to file a complain against Airtel of harassing and lying to its customers on their face and being not so professionalism.

Thanks
Siddharth

I was completely shocked when i saw my MARCH postpaid bill. It was around Rs 3900 and that too 3500 from Value added services. I still remember that on month of Jan, Feb and March i had deactivated my GPRS and Airtel live because i knew that there might go some miscalculations on the billing charges. I called all the customer executive and their senior seeking their help and responses. None of them came up with a positive response. Every single executive told me that i have to pay the whole amount. I told them that this was impossible that such high bill would be charged to me and that too on VAS. I cross checked my itemized bill for VAS and found out that there are charges added falsely for almost every dates on the month of March. I remember for some dates when i was busy with my work and never had a chance to go for facebook nor any websites. And why should i go for facebook and other web pages when i have a internet connection at home.

Unfortunately i had to deactivate that number and took another number.

I think this billing issues is common within airtel customers. I dont know what is wrong with the Airtel. When

Well i hope you will do something because i have come to know how Airtel works behind the curtains, especially from Lata Soni from Retention department

my contact # is 8800572004.

Thanks
Siddharth