Bsnl cheating through recharge!!!!
This is a discussion on Bsnl cheating through recharge!!!! within the Mobile Service Providers forums, part of the Telecom category; FIRST OF ALL I'M A NEW BSNL 3G PREPAID CUSTOMER FROM BANGALORE. MY PRODUCT IS 3G GENERAL PROMO HIGH ARPU119....MY ...
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08-31-2010, 09:50 PM
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Bsnl cheating through recharge!!!!
FIRST OF ALL I'M A NEW BSNL 3G PREPAID CUSTOMER FROM BANGALORE.
MY PRODUCT IS 3G GENERAL PROMO HIGH ARPU119....MY NO. IS 9482831033 begin_of_the_skype_highlighting**************94828 31033******end_of_the_skype_highlighting NOW ON 19TH AUGUST 2010 I RECEIVED A SMS....I'M STATING THE SMS AS IT CAME "FROM:BX-BSNL-3G FREEDOM FROM RECHARGE:RECHARGE Rs 11O/- GET TALK VALUE OF Rs 100 AND VALIDITY 365 DAYS.OFFER FROM 15-AUG TO 31 AUG 2010" SO AS PER THE SMS...I RECHARGED MY ACCOUNT WITH Rs 110/- ON 30TH AUGUST 2010...AND I GOT THE FOLLOWING REPLY. "FROM:58082 YOUR A/C IS RECHARGE WITH DENOMINATION Rs 110 FROM NO. 9448608434 ON 30/08/2010 AT 05.30.51 PM REF NO. 441590457" NOW WHEN I CHECKED MY BALANCE *123#.....Rs 100 TALK VALUE IS ADDED....BUT PERIOD OF VALIDITY IS 29/09/2010....I.E ONLY FOR 1 MONTH,INSTEAD OF 365 DAYS... THEN I CALLED THE CUSTOMER CARE....THIS IS THE MOST FRUSTRATING PART....FIRST OF ALL ITS VERY HARD TO GET TO TALK TO THE CC EXECUTIVE OR WHATEVER...EVEN IF I GET THROUGH THE LONG WAIT....THEY JUST HANG UP THE PHONE...THEN I CALLED FROM THE LAND LINE...AND AFTER 2/3 ATTEMPTS I GOT TO SPEAK TO THE CC....THEN VERY POLITELY I TOLD THEM ABOUT THE ISSUE...BUT THE CC PERSON WAS SPEAKING VERY RUDELY(NOW I UNDERSTOOD THE DIFFERENCE BETWEEN A GOVT.ORGANIZATION AND A PRIVATE ONE,THE MINIMUM COURTESY WAS ABSENT!!!!) ....STILL I KEPT COOL...AND TRIED TO EXPLAIN ALL THE THINGS THAT HAPPENED.. NOW THE ANSWER I GOT WAS MOST SHOCKING...HE SAID....THE SMS WAS SENT TO ALL BSNL CUSTOMER...BUT IS ONLY APPLICABLE TO 2G SIM CARD...AND THE OFFER IS VALID ONLY FOR SOME PRODUCT.... THIS IS A PURE CASE OF CHEATING..... NOW HOW I'M SUPPOSE TO KNOW,THAT THE OFFER IS NOT APPLICABLE TO ME....THERE IS NOTHING MENTION IN THE SMS....NOW I'VE MORE BALANCE AND NO VALIDITY....SO THE COMPANY(BSNL) IS GIVING FALSE INFORMATION...AND LOOTING MONEY FROM THE CUSTOMER.....PREVIOUSLY I GOT MANY SMS'S REGARDING FULL TALK TIME VALUE...220,550.....I GUESS THOSE R ALSO FALSE INFORMATION....NOW HOW DO I KNOW WHICH OFFER IS FOR ME.....AND WITH THIS SILLY EXPLANATION THE COMPANY WILL CARRY ON CHEATING THE CUSTOMER....THANKFULLY I DIDN'T FALL PREY FOR A BIGGER AMOUNT.... I DON'T KNOW HOW TO TACKLE THIS PROBLEM.... REGARDS ARINDAM GUHA 9482831033 
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