Dear Sir / Madam,

I'm using Airtel GSM Mobile no 9987023723. And following plans are activated on my phone
Good Value 199
Blackberry BIS (Rs. 299)

I initiated portability on 23rd Jan 2012. Immediately in day’s time, I got call from Airtel retention team & offered me some 149 Plan. However when heard from office administration team that Airtel has given corporate plan (I 22 CUG 99) for our company. Also they have Blackberry 299 Plan which includes unlimited email, instant messaging, internet browsing, social networking & applications. Initially Airtel team denied of having such plan with them. But when i sent the mail of Administration with plan details & pamphlet of Blackberry Plan, they agreed to activate.

On the next day Airtel Team gave me confirmation on email that I 22 CUG 99 & Blackberry Service plan will be activated. Request number for this is 41880583.
Yesterday evening i got SMS from Airtel team that I 22 CUG 99 plan has been activated but existing Blackberry BIS 299 plan has been deactivated. When i contacted customer care, they again said they don’t have Blackberry BIS 299 plan including internet browsing, social networking & application.

When i requested customer care to restore my existing 299 plan (which was not including internet browsing, social networking & application), Airtel team said we can not activated your existing plan as your account is being paid your company though it is paid by me.


Reference Number of my call with Customer Care on 1st Feb 2012 is 100876362.


-------------

Pls Refer the below email that I have sent to airtel 121@in.airtel.com

Dear Rakesh Giri,

Ref: Email dated 01-02-2012, requesting for change of bill plan along with Blackberry service on your airtel mobile number 9987023723.

Thank you for your mail to Bharti airtel. We are delighted to know of your intent to avail our services and welcome the opportunity to assist you.

We understand that you have requested for change of bill plan from Good Value 199 Plan to I 22 CUG 99 along with Blackberry service for your airtel mobile number 9987023723.

We would like to inform you that your request has been registered with the Service Request number 41880583. You may quote this number for all further queries with respect to your request. Our team will be contacting you on the status of your request by 06-02-2012, 12:42 PM with an update on the same.

For your reference, the tariff for I 22 CUG 99 please contact to your company co-ordinator. You may also know the current bill plan details by sending an SMS with the content as BP to 121 (Toll free).

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Nitish Raj
Customer Care
Bharti Airtel Limited


---------Original Message----------
From: RAKESH.GIRI@3i-infotech.com
To: 121@in.airtel.com
Cc:
Sent: 01/02/2012 10:25:32 AM
Subject: FW: CORPORATE PLAN - 9987023723 [|BAL|Qrc13101121001297692503|]

Waiting for your revert¿..

Thanks & Regards,


From: RAKESH GIRI
Sent: Tuesday, January 31, 2012 2:43 PM
To: '121@in.airtel.com'; 'nodalofficer.mumbai@airtel.in'
Subject: RE: CORPORATE PLAN - 9987023723 [|BAL|Qrc13101121001297692503|]
Importance: High



Hi,



Please find attached, I 22 CUG 99 Plan & Blackberry 299 Plan (including surfing)

Thanks & Regards,


From: 121@in.airtel.com [mailto:121@in.airtel.com]
Sent: Tuesday, January 31, 2012 12:20 PM
To: RAKESH GIRI
Subject: Re: CORPORATE PLAN - 9987023723 [|BAL|Qrc13101121001297692503|]



Dear Rakesh Giri,

Ref: Email dated 30-01-2012, requesting for change in bill plan and activation
of Blackberry on your airtel mobile number 9987023723.

Thank you for your email to airtel and the opportunity to assist you.

On receipt of your email, we tried contacting you on your number 9987023723;
however, we were unable to establish contact with you.

We wish to inform you that, please revert with the below mentioned details for
further assistance:

Scan copy of the Pamplet

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,
Nitish Raj
Customer Care
Bharti Airtel Limited


---------Original Message----------
From: RAKESH.GIRI@3i-infotech.com
To: 121@in.airtel.com
Cc:
Sent: 31/01/2012 10:34:35 AM
Subject: FW: CORPORATE PLAN - 9987023723 [|BAL|Qrc13001121401597681877|]

Hi,



My Mobileno is 9987023723. I¿m using 199 voice plan & 299 Blackberry Plan which
does not have internet surfing / browsing facility.




I have initiated portability from Airtel and would be converting to it to Idea.

2 days back I got a call from Airtel retention team and suggested me some

plans. However those were not good as compared to what Idea is offering me.



I heard from my internal Admin team that Airtel offers below Plan for 3i

Infotech Group. If they are available, please let share the detailed plan

Activate the same.



Ø I 22 CUG 99

Ø Blackberry 299 including unlimited surfing



Thanks & Regards,

Rakesh Giri, Associate Consultant, Internal Systems, 3i Infotech Ltd.
Tel. Direct: + 91 22 6792 8598 | Cell: +91 9987023723 | Email:
rakesh.giri@3i-infotech.com | 3i Infotech - Software Products, IT Services, BPO Services



From: RAKESH GIRI
Sent: Monday, January 30, 2012 4:51 PM
To: '121@in.airtel.com'
Subject: RE: CORPORATE PLAN - 9987023723 [|BAL|Qrc13001121401597681877|]
Importance: High



Hi



My queries are

Questions
o Is there any plan name I 22 CUG 99 available for 3i Infotech? If yes, please provide the plan detail.
o Does Blackberry 299 also provide unlimited surfing for 3i Infotech Group?
Thanks & Regards,

Rakesh Giri, Associate Consultant, Internal Systems, 3i Infotech Ltd.
Tel. Direct: + 91 22 6792 8598 | Cell: +91 9987023723 | Email: rakesh.giri@3i-infotech.com | 3i Infotech - Software Products, IT Services, BPO Services
________________________________________
From: 121@in.airtel.com [mailto:121@in.airtel.com]
Sent: Monday, January 30, 2012 4:27 PM
To: RAKESH GIRI
Subject: Re: CORPORATE PLAN - 9987023723 [|BAL|Qrc13001121401597681877|]

Dear Rakesh Giri,

Ref: Email dated 30-01-2012, requesting to change the bill plan for your airtel mobile number 9987023723.

Thank you for your mail to airtel and the opportunity to assist you.

We request you to clear the outstanding amount of Rs.774.97/- for the current bill reflecting in your account in order process your request for bill plan change.

Further we request you to to revert after bill plan activated on your airtel number in order to activate Blackberry 299, with unliited mailing service.

You may also dial *121# (Toll Free) to know the current billed and unbilled amount.

Please find attached the details airtel relationship centre for your reference.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Atul Dubey
Customer Care
Bharti Airtel Limited


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---------Original Message----------
From: RAKESH.GIRI@3i-infotech.com
To: 121@in.airtel.com
Cc:
Sent: 30/01/2012 02:34:02 PM
Subject: RE: CORPORATE PLAN - 9987023723 [|BAL|Qrc13001121101007677926|]

Hi,



I forgot to mention the name of Corporate plan for 3i Infotech.



Ø I 22 CUG 99



Following are brief details of this plan. Would request you to share the
detailed plan please.



Local CUG ¿ Free

Local A to A - 0.1

Local A to M - 0.3



Also for 3i Infotech, Blackberry 299 Plan is available which is including
surfing, mails & messaging. Please confirm

Thanks & Regards,

Rakesh Giri, Associate Consultant, Internal Systems, 3i Infotech Ltd.
Tel. Direct: + 91 22 6792 8598 | Cell: +91 9987023723 | Email:
rakesh.giri@3i-infotech.com | 3i Infotech - Software Products, IT Services, BPO Services



From: 121@in.airtel.com [mailto:121@in.airtel.com]
Sent: Monday, January 30, 2012 1:20 PM
To: RAKESH GIRI
Subject: Re: CORPORATE PLAN - 9987023723 [|BAL|Qrc13001121101007677926|]



Dear Customer,

Ref: Email Dated 30-01-2012 enquiring about new bill plan on your Airtel Mobile
number 9987023723.

Thank you for your mail to Bharti Airtel. We are delighted to know of your
intent to avail our services and welcome the opportunity to assist you.

As per your query for our new bill plans for your Airtel mobile number
9987023723, please find attached the plan details for your reference. You may
also visit our website Mobile Prepaid, Broadband, Postpaid Mobile, DTH Services in India, DTH services in India, online prepaid recharge, bill payment: airtel for information regarding our bill plans.

If you wish to opt for any of the attached bill plans, we would be happy to
process your request for the same. We would like to inform you that any change
in your bill plan will be applicable with effect from the subsequent bill
cycle.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,
Atul Dubey
Customer Care
Bharti Airtel Limited


---------Original Message----------
From: RAKESH.GIRI@3i-infotech.com
To: 121@in.airtel.com
Cc:
Sent: 30/01/2012 11:41:07 AM
Subject: CORPORATE PLAN - 9987023723

Hi,



My Mobileis 9987023723. I¿m using 199 voice plan & 299 Blackberry Plan.



I have initiated portability from Airtel and would be converting to it to Idea.
2 days back I got a call from Airtel retention team and suggested me some
plans. However those were not good as compared to what Idea is offering me.



I hear from my internal Admin team that Airtel offers below Plan for 3i
Infotech Group. If they are available, please let us know the process to
activate the same.

Thanks & Regards,