SHOAIB QURESHI
M.Phil., M.A., L.L.B.
Lecturer & Freelance Journalist
S.E.O. (Govt. of Maharashtra)
General Secretary, N.S.U.I., Mumbai

502/1C, Victory Society,
Mhada Complex, Link Rd,
Oshiwara, Jogeshwari.
Mumbai: 400102
9920020687/india00786@gmail.com

Customer, Tata Docomo
No. 9029 000786

23/03/2010

To,
The General Manager,
Tata Docomo
Mumbai.

Subject: Complaint against cancellation of the services to the number 9029 000786 .


Dear Sir/Madam,

This is with reference to the cancellation of the services to the number 9029 000786.I have submitted the copy of the Police N.C. for the lost reciept of the payment made against the Vanity No. 9029000786.

I went to meet Mr. Vishwanath, the Manager of the Borivali (e) Branch to bring to his notice the problems. He assured me to sort this problem. He got me through the conferencing to Mr. John, the vigilant officer Tata Docomo. Mr. John after listening through me, asked me to send the N.C. and he too assured me on March 22, 2010 that he too will look into it.

On March 23, 2010 I came to know that the services to my number failed. I called up Vishwanath. He said that he will inquire and let me know. And then I called up John to bring to his notice about this, he bluntly refused to help me out and said that since you have not provided the receipt that’s why it got cancelled.

I understood the point what the executives of Tata Docomo are making from Afzal Khan to John are indulging in the politically malafide way of cheating the customer.


My questions to the company are:

1) How could you stop the services without intimating me officially after I wrote a reply to your letter dated March 15, 2010 received on March 19, 2010.Is it a preplanned scheme to deceive the customer by making him being late and then end the matter. And anyhow I managed to get in touch before the last date.

2)If the money is not paid to this number, than how did it get registered on my name and how is it functioning for the past five months on my name?

3)The only request you put that to show the receipt. And the answer I give with the proof that I lost it. Now, after that I asked you to provide me the duplicate receipt of the same as the original reciept had been lost.

4) After that you people asked for the kit to be shown over the telephone. I gave the answer that in the excitement of the issue of the number I forgot to pick it up. And its trivial to ask such a question and to keep that for long. I want to simply ask one question is there any other thing you would like to ask after going through the seriousness and validity of my registration which was done by your company with my details.

5) Your main concern is the money Rs.10000 which is not reflected in the system.It is not my fault. I paid the money that’s why I enjoyed the services for the past six months and thus the Sim and the Number is registered under my name.I have distributed this number to the eminent personalities. Also I made the prepaid payment for the outgoing.And it is either the fault of the system like many times it does not reflect the changes or Afzal khan,to whom I made the payment at Borivali (e) Branch, who did not submit the payment to the company.


6) Also, in the past you people have caught few employees of your company involved with cheating and fraud and Afzal was one among them. You people have infact fined them. This proves that the company do not have proper, apt and sincere employees who cheat the company and the customers and in turn to save your colleagues and job you harm the customers.Don’t take us for granted.

LASTLY BUT MOST IMPORTANT

7) Certain TATA DOCOMO staff playing with Muslim Minority sentiments by issuing this number through a Muslim named executive , Afzal Khan to play and cheat his people.Examples are vivid and clear. They are Shoaib Qureshi, the person writing this letter and Sarfaraz, who got the number now.And may be many more before.When will this cycle of exploiting Muslim Minority end ?

Also, how could you people transfer my number to any Tom, Dick and Harry without informing me?Infact that person gets the registration on the same number a month ago. And I too have the same registration continuing on my name and details for the Vanity number for the past six months.

Let non-corruption prevail upon those involved and
a) Restore my services
b) Give me the duplicate copy of the receipt of my Vanity number.
c) Apologise for causing such inconvenience.


Thanking for your rude communication and malpractices in handling my case.

Regards,



Shoaib Qureshi


Copy to:
1) Ministry of Telecom, New Delhi
2) Shri Naseem Arif Khan, Minister for Minorities W elfare, Maharstra Government.
3) Commisiner of Police, Mumbai.
4) Consumer Forum, Mumbai District
5) Sr. Police Inspector, Oshiwara Police Station
6) Press
7) Meenakshi Bahal,Sr. Manager, Customer Service.
Navi Mumbai-400703.
8) Borivali(E) Branch, Tata Docomo

my TATA DOCOMO NO:8976575526,has been cancelled.but i have a balance of Rs 230. in it.what abt that?i want my balance Rs230,back.as the co.hav cheated me.by stopping the sr,n taking away my balance.either start the mob no sr.again or return my money back.they hav started new technique of cheating the innocent people..
...FIRST THEY ACTIVATE THE SIM, AS THE PERSON PUT BALANCE IN IT,AFTER SOME DAYS, DICONNECT IT PERMANENTLY ON THE NAME OF VERIFICATION...MY QST.IS WHY THEY ACTIVATE THE NO.WITHOUT VERIFICATION...N BALANCE
,WE GET NO ANSWER FROM THE CUSTOMER CARE CENTER..THEY JUST RAISE THEIR HAND...THEN WHOME TO COMPLAIN...ANY SOLUTION...WHY PUBLIC HAVE TO SUFFER.

Originally Posted by ms kamlesh rana

my tata docomo no:8976575526,has been cancelled.but i have a balance of rs 230. In it.what abt that?i want my balance rs230,back.as the co.hav cheated me.by stopping the sr,n taking away my balance.either start the mob no sr.again or return my money back.they hav started new technique of cheating the innocent people..
...first they activate the sim, as the person put balance in it,after some days, diconnect it permanently on the name of verification...my qst.is why they activate the no.without verification...n balance
,we get no answer from the customer care center..they just raise their hand...then whome to complain...any solution...why public have to suffer.

tata docomo is a very very big cheater in india.......
Tata docomo is a very very big cheater in india.......
Tata docomo is a very very big cheater in india.......
Tata docomo is a very very big cheater in india.......
Tata docomo is a very very big cheater in india.......
Tata docomo is a very very big cheater in india.......

TATA Docomo is one of the most cheating company in telecomm industry....please do n't take tata dodcomo service in future this is the very bad and worst services provided by the company.................

I am Alok and using this prepaid number(9035948165) last one year. I am not at all getting good service. It's been 2 time 200rs and 169rs taken from my account and told that I have downloaded some games, but never downloaded. I was also trying to change my service provide from docomo to Airtel, but I could not. You people cannot provide good service and never allowed to change service provide also. 50 times if I call to customer care, even then also I am not able to contact you people.
Last Sunday (24 July 2011) I had balance of 40 rs and on Monday morning I seeing 10rs of balance in my account. I am trying to call you, but docomo bad service not allowing me to contact customer care, even I was calling bangalore's docomo local number 9036002273, and this is also switch off .
. Till today morning i am trying to call you. Now i am sending you this mail and reply me where is my 30 rs balance?

i have a problem, actually i have given my id to change my documents, my name is pooja mehra or ye no. 8087759750 kisi dusre ke naam pe hai or maine docomo galery pe apni photo or id di hai fir bhi naam change nahi hua, ye no. Pooja mehara ke naam pe kardo jaldi plz...