I have a reliance post paid connection with the plan of Re. 1/3 minutes for all out going calls. Of late I have noticed that, on several occasions, I am being charged more. E.g. I just now (at 9.43 p.m. on 32.3.2011) called on a number and talked for 8 minutes and 47seconds. By the plan, I should have been charged Rs. 3.00 while the phone company deducted Rs. 4.00. I have observed it several times and it appears that it is deliberate on the part of the company. When asked to the customer care, the representatives express their inability to validate or un -validate this.
This a subtle way to overcharge consumers and a malpractice which needs to be investigated and the company be punished.