Hi,
This is for the notification of the concerened authoriy. To inform that the prepaid services of vodafone company has unnecessarily charged the customer for the VAS feature services which the customer doesnt require the same.
Name of the customer : Muhammed
Mobile Number : +919048435600
Alternative Number : +919497626627
VAS Feature Subscribed : Radio Services
Cost of the service :50/-Per Month
Date of UNSUBSCRIPTION :26th-May-2010
Number for SUBSCRIPTION & UNSUBSCRIPTION :144
UNSUBSCRIPTION message sent :CAN MS
Issue :Customer Mr muhammed was charged for 50/- for the Radio services activated in his mobile without his knowledge. Once he got the Minus balance in the mobile after contacting the customer care of vodafone prepaid he recharged the mobile & then send the Deact message as informed by the customer care to the prescribed number & got the conformation message for the same. So normally he should not get charged for the same hence forth. But the scenario is veryh pathetic to picturise that the same charges was impose on the customer the very consecutive month. But the customer is ignorant about the same & struggling with the neglegence of the service provider. After once the customer care center they informed that they didnt get any request for the deact hence the charges are imposed to the customer again.
Request you to please interfere to the issue as early as possible to settle the same as it is the case of neglegence from the service provider side.

Hello,

I had been to USA during May 2nd till May 16th of 2010 and tood Matrix Cellular phone. I had to attend official calls and hence used the DSNL Conference bridge which has toll free numbers worldwide.

All toll free numbers start with either 800 or 8 and I used it in US and Germany(In transit). I was shocked to see that the first month Rs. 3500/- was debited from my credit card account and the next month(June) an amount of Rs. 11,133/- was debited. When Matrix cellular was contacted they replied that toll free numbers are indeed charged local call charges and are also added in the free air minutes.

My credit card was photocopied and the amount of Rs. 11,133 was arbitrarily deducted and all I got was a text alert in my cell phone, they didn't bother to send me a detailed bill till I asked for one and redirected me to check their website.

I FEEL CHEATED AS THERE WAS NO INFORMATION FROM MATRIX CELLULAR THAT TOLL FREE NUMBERS WOULD BE CHARGED AND ARBITRARILY DEDUCT AMOUNT FROM CREDIT CARD.

The communication with Matrix is down below:

Dear Sir,

As per the telecom we had now,herewith we confirm the toll free numbers are chargeable as a local call(local airtime).

And also toll free nos are chargeable when we call up from any mobile and if in a local connection (landline) toll free numbers may be free.

regards,
solomon


________________________________________
From: Satyanarayanan, Rangarajan (External Address) [mailto:rangarajan.satyanarayanan@eds.com]
Sent: Wednesday, June 16, 2010 11:10 AM
To: Solomon Prabhu. J
Cc: Jagadeesan, Sharmili
Subject: MATRIX BILL - DISPUTE over charging of Toll free numbers

Solomon,

As discussed over telecom please find the attached detailed statement of the calls made from Germany and US.

My point of contention is

1. Toll free numbers are included in the local free minutes
2. Toll free numbers are charged local call rates from 7th (after local free minutes are expired). Toll free numbers should not be charged as the “called party pays” in US & Germany and there are no interconnect charges as Matrix has footprint over these countries.
3. The local law in both countries and the TRAI also stipulates that the toll free numbers should not be charged (otherwise it cannot be called toll-free).

Regards,

Ranga