Respected Sir,

My self Biju Koshy T, serving in Indian Navy. I was having postpaid connection of Vodafore service with number 9966612463 which i took it from Visakhapatnam (AP). I was selected for the deputation at USA at Embassy of India for a tenure of 03 years and my deputation formalities was completed in Mumbai before departing to USA. I called the customer care and informed them to close the account. I also went to Vodafone store near fountain Mumbai and requested them to close the account as i will not be using this account for another 03 years, but they told that view the account belong to Andra Pradesh they could not process the request and told me to dial up 198 and close the account. According to their instruction i talked to customer care regarding the deactivation they told to pay Rs 430 (minus the Security deposit). i went to vodafone store at mumbai atleast 7-10 times for finalisation of account and to close the account they did not finalised the account and they have instructed to follow the customer care through 198 being no data available in their system. After calling the customer care atleast 10-20 times as per their guide lines i have deposited the remaining amount of Rs 430/- ie Rs 500 less than my actual bill (being my security deposit as per the instruction of Vodafone deligates). After that i have mailed to vodaforne customer care numerous time telling that i have paid your bill and kindly de activate the account. But from then every time i am mailing them they are giving some other feed back and keeping the account open and i get a feedback from one or the other personnel who is dealing with the customer care
that plese pay the remaining balance for finalisation of the bill. Now as I have been transferred to USA and cannot use the vodafore service still i find that my bill is being generated. After repeated mail to customer care i am getting the same answer, it is from my side i am taking initiative for cooperation and closing the accout they are harrassing me with the same answer.

i have kept copies of all the mails i have forwareded to Vodafore and despite requesting them through emails new executives are replying with out even studying the issue as harrasing me mentally and financially. then i got no option rather than mailing to consumer form regarding the fact to stop the connection from 30 Jun 10. i have forwarded my contact number in case of any problem but no one turned up in lieu they are sending the reply to emails with the same story with out even reading the mail what i have send them.

Sir, I request you to please look into the matter and give me a favourable decision.


Awaiting for your kind reply with action

regards

Biju Koshy
Asst to Naval Attache'
Embassy of India
Washington DC, USA - 20008

My self nilendra ,i have prepaid conection of vodaphone its no is 9899800407 and i want to deactivate

r1_store_5_renew service ,i did not activated this service and its per day charges is 5 rs .
-

Sir, I request you to please look into the matter and give me a favourable decision.




Awaiting for your kind reply with action

regards

nilendra, delhi

Hi I'm Prity Software Engineer from Mumbai on 11th November 2010 my caller tone automatically got activated and my balance of Rs 60/- got deducted.
I wrote approximately 25 mails but these fraud people said I have activated the caller tone and no refund will be provided.
I called more than 30 times in in customer care but no one helped me and they closed my complaint.
Please say me is there anyway I can get my refund.
My emailidrithy25@gmail.com
Mob no:9819033088

Hi I'm Prity Software Engineer from Mumbai on 11th November 2010 my caller tone automatically got activated and my balance of Rs 60/- got deducted.
I wrote approximately 25 mails but these fraud people said I have activated the caller tone and no refund will be provided.
I called more than 30 times in in customer care but no one helped me and they closed my complaint.
Please say me is there anyway I can get my refund.
My emailid: prithy25@gmail.com
Mob no:9819033088

Dear Prithy,

Thanks for writing to us with your concern and thanks for your time on the call. Trust we were able to assist you with your concern. If you need any assistance, please write to us at vodafonecare.mum@vodafone.com Sorry for any inconvenience.

Kind Regards,
Vodafone Customer Care, Mumbai.

Originally Posted by Unregistered

My self nilendra ,i have prepaid conection of vodaphone its no is 9899800407 and i want to deactivate

r1_store_5_renew service ,i did not activated this service and its per day charges is 5 rs .
-

Sir, I request you to please look into the matter and give me a favourable decision.




Awaiting for your kind reply with action

regards

nilendra, delhi

Hello Nilendra,

Thanks for writing in and thank you for your time on the call. Please send CAN FS to 111 to de-activate the mentioned service. For any other assistance you may write to us at vodafonecare.del@vodafone.com Sorry for the inconvenience.

Kind Regards,
Vodafone Customer Care, Delhi.

Dear Madam/sir,

I wish to deactivate my post paid connection and permanently close the account of no.9930970701 as I am alrady having one post paid connection with Vodafone.

Please deactivate immediately and send the deactivation message to 9833577070.

Thanking you

with regards

Samir Kumar Das
BPCL staff Quatere Blding No 85 Opp Meenakshi Tower, Goregaon East
Mumbai 400063.
email: dass2188@bharatpetroleum.in

Originally Posted by Unregistered

Dear Madam/sir,

I wish to deactivate my post paid connection and permanently close the account of no.9930970701 as I am alrady having one post paid connection with Vodafone.

Please deactivate immediately and send the deactivation message to 9833577070.

Thanking you

with regards

Samir Kumar Das
BPCL staff Quatere Blding No 85 Opp Meenakshi Tower, Goregaon East
Mumbai 400063.
email: dass2188@bharatpetroleum.in

Hi Samir,

Thanks for writing in. Please email your request to vodafonecare.mum@vodafone.com from your registered email id or submit a written application at your nearest Vodafone Store for the disconnection of number. You can write to us at the aforementioned email ID for any assistance in future, we'll do our best to help.

Regards,
Vodafone Customer Care, Mumbai

My issue is not solved yet, You Vodafone people have gulped my money, anyway, i don't wanna use ur service anymore, as now a days, u can get connected to other network without changing the number.Thanks for the dirty service. I will say all my friends and colgue not to use ur service.

Originally Posted by VodafoneIndia

Dear Prithy,

Thanks for writing to us with your concern and thanks for your time on the call. Trust we were able to assist you with your concern. If you need any assistance, please write to us at vodafonecare.mum@vodafone.com Sorry for any inconvenience.

Kind Regards,
Vodafone Customer Care, Mumbai.

I had requested de-activation of Vodafone connections 9820035656 and 9833662353 in September. After some time I received two forms to fill by email . I opened them with great difficulty, filled them and returned them by e-mail. I have not received any acknowledgement from Vodafone after that. I however continue to receive bills for both the connections WHICH I CONTINUE TO PAY despite not having used the connections at all since then.
I am appalled at this cavalier and callous attitude of Vodafone towards a long-standing customer - the first of the above numbers goes back over a decade and a half and in the early days it was very heavily used with bills running to tens of thousands of rupees. There is also a deposit of about 10,000/- for overseas roaming in that number. Vodafone has not only not terminated the connection as requested, but also not said anything about refunding my deposit. This from a company that heavily advertises, cute dogs and all, its customer friendly services !
I am very very disappointed with Vodafone and would advise all consumers to be wary before considering vodafone connections. If the company were an individual I would have called them cheats and sued them - but I do not have the means to take on a large global corporation. I can only warn others not to fall for their attractive ads and other blandishments.
S.MURALIDHARAN

Hello S.Muralidharan,

Thanks for writing to us. We would like to confirm that the numbers have been disconnected effective 23-SEP-11. Also, note that the refund cheque will be sent to your mailing address within 30 working days. For any further assistance please write to us at vodafonecare.mum@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Mumbai