Dear Sir/Madam,

With ref. to above subject, it is hereby stated that I subscribed your Vodafone Live Rs.96 Package on 7.6.10. But after activating your settings in my Nokia 5200 phone, Vodafone Live not worked on my No.: 9988355227. In this regard, I visited Mr. Ajay at Vodafone store in Phase 3B2, Mohali but he refered me to Headoffice for the activation of this service. Then I met Mr. Arun in Your Mohali Headoffice on 10.6.10 (who installed his sim card in my set and showed the efficient working of Vodafone Live which leads to accurate settings in my handset), he stated that this service is not working properly on some mobile nos. as this service has been started recently and he committed the activation of service by the evening of 11.6.10. In the evening on 11.6.10 I informed Mr. Arun by SMS that the service has not worked till now, he replied that the service will automatically run by Tuesday i.e. 15.6.10. But I am sorry to say that no Vodafone Live service has been activated on my no.

I sent mail on 15.6.10 to Vodafone Care but till now no answer has been given by Vodafone HO, Mohali. Moreover Vodafone Care harassed me very much.

You are requested to kindly look into this matter and do the needful.

Regards,
Pardeep K.
Cell: 9988355227

Originally Posted by Unregistered

Dear Sir/Madam,

With ref. to above subject, it is hereby stated that I subscribed your Vodafone Live Rs.96 Package on 7.6.10. But after activating your settings in my Nokia 5200 phone, Vodafone Live not worked on my No.: 9988355227. In this regard, I visited Mr. Ajay at Vodafone store in Phase 3B2, Mohali but he refered me to Headoffice for the activation of this service. Then I met Mr. Arun in Your Mohali Headoffice on 10.6.10 (who installed his sim card in my set and showed the efficient working of Vodafone Live which leads to accurate settings in my handset), he stated that this service is not working properly on some mobile nos. as this service has been started recently and he committed the activation of service by the evening of 11.6.10. In the evening on 11.6.10 I informed Mr. Arun by SMS that the service has not worked till now, he replied that the service will automatically run by Tuesday i.e. 15.6.10. But I am sorry to say that no Vodafone Live service has been activated on my no.

I sent mail on 15.6.10 to Vodafone Care but till now no answer has been given by Vodafone HO, Mohali. Moreover Vodafone Care harassed me very much.

You are requested to kindly look into this matter and do the needful.

Regards,
Pardeep K.
Cell: 9988355227

Hi Pradeep,

We apologize for the inconvenience and delay in activation of Vodafone Live that you have faced. We believe that we have been able to assist you in activating the Vodafone Live! services for your number and that you are able to enjoy the internet browsing experience on your mobile. We also hope you are pleased and satisfied with the resolution provided to you by us. For further help, mail us at vodafonecare.pun@vodafone.com We would be happy to help.

Regards,
Vodafone Customer Care, Punjab.