I have 2 problems with idea mobile compnay

They are not able to solve the problem

1st Complaint

I paid the amount for 1pasa per second plan but they are not charging according to the
plan pls help me to solve the problem

2nd Compalint



i am not able to make video calls

3 g service is already activated

i have been facing this problem from 1 month

i spoke to around 25 agents but no one is solving the problem

i am not expecting this from idea

pls take action as soon as possible
thnx
9990012297
atul_thukral@hotmail.com
atul.

Originally Posted by atulconsumer

I have 2 problems with idea mobile compnay

They are not able to solve the problem

1st Complaint

I paid the amount for 1pasa per second plan but they are not charging according to the
plan pls help me to solve the problem

2nd Compalint



i am not able to make video calls

3 g service is already activated

i have been facing this problem from 1 month

i spoke to around 25 agents but no one is solving the problem

i am not expecting this from idea

pls take action as soon as possible
thnx
9990012297
atul_thukral@hotmail.com
atul.

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile number, and the type of Inconvenience you are facing. Also mention the token ID 205IC147655 in the subject.

Regards,
Idea Cellular

IDEA 3G problem...SAD
Hi,

On 11th Feb I rechared for the first time for 3G package of 103 Indian Rupee. (This is 200 MB Plan).

I am using Samsung Galaxy Tab.

They first told me to send an sms to 12345 with ACT3G and I did it and then got an sms back from them that 3G is activated

Then I sent sms SET to 54671 and they sent me sms with details of net. I did this setting and still I am not able to use the Net

So on 11th at 7:45 Pm I called them and told them this problem. The person said that within 2 hrs it will be working.

After that I started getting sms

CB-SMS
BHOKARA-2 *7
77*14#IND V AUS @5

but I am not able to use internet. I called them at 8 pm and said why I am getting this sms of CB and they told that I have activated Club SMS ... (I clearly remember that I have not)

Anyways I said pls deactivate it and he said ok done you will not get any sms... Guess what I keep on getting this sms the complete night. The same sms again and again... I called them in midnight and they said ok now it will stop ... but still

When I call 4444 (Idea Care) for interent they told me wait for another 2 hours

Now its more than 24 hours and today evening I called they said 3G at my area is not working so I cannot connect... I said when it will work and he said that NO 3G at my area ...
I said then what do I do and he said use 2G ... I said what happens to 103 Rupee and he said that we cannot give back.

For me question is not 103 Rs. Its FOOLING ... I do not want IDEA TO fool me.

This is real mental tension that IDEA has given me..

Why are u guys doing like this ????

My Idea number is : 9623619947

You guys should check your system... Check how your reps talk ...

Regards
Bernard

Originally Posted by bjml.anthony

IDEA 3G problem...SAD
Hi,

On 11th Feb I rechared for the first time for 3G package of 103 Indian Rupee. (This is 200 MB Plan).

I am using Samsung Galaxy Tab.

They first told me to send an sms to 12345 with ACT3G and I did it and then got an sms back from them that 3G is activated

Then I sent sms SET to 54671 and they sent me sms with details of net. I did this setting and still I am not able to use the Net

So on 11th at 7:45 Pm I called them and told them this problem. The person said that within 2 hrs it will be working.

After that I started getting sms

CB-SMS
BHOKARA-2 *7
77*14#IND V AUS @5

but I am not able to use internet. I called them at 8 pm and said why I am getting this sms of CB and they told that I have activated Club SMS ... (I clearly remember that I have not)

Anyways I said pls deactivate it and he said ok done you will not get any sms... Guess what I keep on getting this sms the complete night. The same sms again and again... I called them in midnight and they said ok now it will stop ... but still

When I call 4444 (Idea Care) for interent they told me wait for another 2 hours

Now its more than 24 hours and today evening I called they said 3G at my area is not working so I cannot connect... I said when it will work and he said that NO 3G at my area ...
I said then what do I do and he said use 2G ... I said what happens to 103 Rupee and he said that we cannot give back.

For me question is not 103 Rs. Its FOOLING ... I do not want IDEA TO fool me.

This is real mental tension that IDEA has given me..

Why are u guys doing like this ????

My Idea number is : 9623619947

You guys should check your system... Check how your reps talk ...

Regards
Bernard

Dear Sir,

We tried to establish contact with you, but unable to reach you. Thus we request you to kindly provide us with your alternate contact number for further course of action. Moreover, we sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future.

Regards,
Ideacellular

Originally Posted by ideacellular

Dear Sir,

We tried to establish contact with you, but unable to reach you. Thus we request you to kindly provide us with your alternate contact number for further course of action. Moreover, we sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future.

Regards,
Ideacellular

We tried to establish contact with you, but unable to reach you. Thus we request you to kindly provide us with your alternate contact number for further course of action. Moreover, we sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future.
We tried to establish contact with you, but unable to reach you. Thus we request you to kindly provide us with your alternate contact number for further course of action. Moreover, we sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future.
We tried to establish contact with you, but unable to reach you. Thus we request you to kindly provide us with your alternate contact number for further course of action. Moreover, we sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future.
We tried to establish contact with you, but unable to reach you. Thus we request you to kindly provide us with your alternate contact number for further course of action. Moreover, we sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future.


You can contact me at 9730925276
Sad that even in delhi I am not able to use 3G

Looking forward to hear from your end

Originally Posted by bjml.anthony

We tried to establish contact with you, but unable to reach you. Thus we request you to kindly provide us with your alternate contact number for further course of action. Moreover, we sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future.
We tried to establish contact with you, but unable to reach you. Thus we request you to kindly provide us with your alternate contact number for further course of action. Moreover, we sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future.
We tried to establish contact with you, but unable to reach you. Thus we request you to kindly provide us with your alternate contact number for further course of action. Moreover, we sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future.
We tried to establish contact with you, but unable to reach you. Thus we request you to kindly provide us with your alternate contact number for further course of action. Moreover, we sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future.


You can contact me at 9730925276
Sad that even in delhi I am not able to use 3G

Looking forward to hear from your end

Dear Sir,

We wish to inform you that your complaint for 3G Related issue has been initiated with us; under reference number 1-22200603321 and you shall hear on the same at the earliest.

Regards,
Ideacellular