Me and my Family / Friends have been mentally harressed by Idea Cellular, a part of Aditya Birla Group. I have been using Idea Mumbai number ( Corporate Plan ) for more than 2 years and all of sudden one of Customer Care executive called in stating if we need a plan change, to which my wife stated she will consult me and requested a callback. Without prior approval the Plan was changed and complete details were not provided. The plan was supposed to be changed only for Mumbai Circle, however most of the time I was in Pune which caused by montly bill to rise.
I called the Customer Care multiple times and were informed that for Corporate Number I need to visit the gallery. No supervisors were available at night, no callbacks done, no follow ups. I went to Idea Gallery in Vashi to make the payment and there was no one to accept the payment. I was not notified about any over due payment nor ant emails for the same. After 6 months my In-Laws and friends are getting calls asking about my where abouts and stating a Case has been launched in Delhi court for forgery. My in-laws gave the number and I received a call from Delhi Police stating a case has been filed against me and was send a notice for which no reply was received. I had left Mumbai a while ago and no email was drafted for this. I made the payment with lot of trouble as the serviec in Pune is pathetic and no one has resources to accept the payment. Shocking thing I learnt was my number has been alloted to someone else and is active. If I make the payment, it would have been reflected on New Owners account. Its good that I made payment on my account which hopefully is unique. Now I have all the bank alerts and confidencial info subscribed on my old number and the new owner has all my account information. I need to file a case against idea for haressement and drag them to court for all the mess.

Originally Posted by prashant.cvg

Me and my Family / Friends have been mentally harressed by Idea Cellular, a part of Aditya Birla Group. I have been using Idea Mumbai number ( Corporate Plan ) for more than 2 years and all of sudden one of Customer Care executive called in stating if we need a plan change, to which my wife stated she will consult me and requested a callback. Without prior approval the Plan was changed and complete details were not provided. The plan was supposed to be changed only for Mumbai Circle, however most of the time I was in Pune which caused by montly bill to rise.
I called the Customer Care multiple times and were informed that for Corporate Number I need to visit the gallery. No supervisors were available at night, no callbacks done, no follow ups. I went to Idea Gallery in Vashi to make the payment and there was no one to accept the payment. I was not notified about any over due payment nor ant emails for the same. After 6 months my In-Laws and friends are getting calls asking about my where abouts and stating a Case has been launched in Delhi court for forgery. My in-laws gave the number and I received a call from Delhi Police stating a case has been filed against me and was send a notice for which no reply was received. I had left Mumbai a while ago and no email was drafted for this. I made the payment with lot of trouble as the serviec in Pune is pathetic and no one has resources to accept the payment. Shocking thing I learnt was my number has been alloted to someone else and is active. If I make the payment, it would have been reflected on New Owners account. Its good that I made payment on my account which hopefully is unique. Now I have all the bank alerts and confidencial info subscribed on my old number and the new owner has all my account information. I need to file a case against idea for haressement and drag them to court for all the mess.

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile number, and the type of Inconvenience you are facing. Also mention the token ID 205IC149125 in the subject.

Regards,
Idea Cellular