Dear Bhagvan,
The same thing your customer care champions also told me.
Itís not my mistake to connect wrongly as the number was pre- saved with single zero
with prefix in order to get connected while in roaming.
Even if ití so how this number had been connected to India to enable a talk with the Spice jet guys?
This could have been connected to a number in the country of Iran which has the ISD code of 0098.
Did you ever given back the money to the customer when you make mistakes?

Earlier also I lost Rs.47 while shifting normal scheme to per second call rate scheme.
You people 2 times activated the scheme in between 5 minuts and cut two times from my balance
Did you ever given back the money to the customer when you make mistakes?

Regards,
Sudharman

From: Care Mumbai [mailto:care.mumbai@idea.adityabirla.com]
Sent: Saturday, June 05, 2010 7:03 PM
To: msudharman@converse-technologies.com
Subject: International call rate in india while roaming

Dear Mr. Sudharman,

Thank you for writing to Idea Cellular Ltd.

This has reference to your email regarding International call charges for your Idea mobile number 9702024123.

We wish to inform you that we have been trying to contact you on your mentioned mobile number; however the number was not responded.

We would like to confirm that calls were connected to 009871803333 hence been charged as 12.29/min charges.

We request you to provide us with your alternate contact number for further assistance.

We greatly value your patronage and look forward for an opportunity to delight you.


Thanks & Regards,

Rajesh Rawal
Customer Service Desk
________________________________________
Idea Cellular Limited - Mumbai
Visit us at: !DEA - An !dea can change your life...
Alternatively you can also call us on 12345 to know more about IDEA

________________________________________
From: msudharman@converse-technologies.com [mailto:msudharman@converse-technologies.com]
Sent: Friday, June 04, 2010 8:55 AM
To: Care Mumbai
Subject: RE: International call rate in india while roaming

Mr. Rajesh Rawal,
My mobile number is 9702024123
Regards

From: Care Mumbai [mailto:care.mumbai@idea.adityabirla.com]
Sent: Thursday, June 03, 2010 7:21 PM
To: MSUDHARMAN@converse-technologies.com
Subject: International call rate in india while roaming

Dear Mr. Sudharman,

Thank you for writing to Idea Cellular Ltd.

This has reference to your email regarding International call charges for your Idea mobile number.

We request you to provide us with your 10 digits Idea mobile number for further assistance.

We greatly value your patronage and look forward for an opportunity to delight you.


Thanks & Regards,

Rajesh Rawal
Customer Service Desk
________________________________________
Idea Cellular Limited - Mumbai
Visit us at: !DEA - An !dea can change your life...
Alternatively you can also call us on 12345 to know more about IDEA
________________________________________
From: SUDHARMAN M. [mailto:MSUDHARMAN@converse-technologies.com]
Sent: Wednesday, June 02, 2010 3:05 PM
To: Care Mumbai
Subject: International call rate in india while roaming

Sir,
Yesterday, on 01-06-2010, I had 2 short time talks (less than 3 minuts each)with Spicejet Airways on their number 09871803333.
I lost more than 60Rs for this talks and saying your customer care people that you would have added double zero in front of the number.
I NEVER ADD ANY EXTRA ZERO for making the call as it was already saved with single zero in my mobile.
Please let me know how this talk cost more to me, call details are given below.

Dialed Number Ė 09871803333
Time of call - 6.15 pm & 7.01pm
Roaming area Ė Coimbatore

Regards,
Sudharman
9702024123
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