I have sent SMS for number portability to Vodafone on 14/1/12 for getting required UPC code which is mandatory for applying with desired service provider for switching over with my existing no. 9742033312.

As I failed to get UPC code from Vodafone , called 198 on 17/1/12 to register my complaint. They have declined registering my complaint but registerd my request for number portability . I also have received an SMS from Vodafone on the same day confirming they will revert back to my query by 20/1/12. meanwhile I have received 3-4 calls from vodafone requesting withdrawal of my request. I have declined to do so as I am VERY UNHAPPY with the quality of their network.

Till date I have not received the UPC code which I am supposed to get immediately post my SMS for portability for applying a connection with my prefered operator with same no. Vodafone is violating the TRAI guidelines . I am forced to pay for a service which does not allow me an uninterrupted mobile service . Every time they are taking 24 hrs time stating their server problem. Few min back I called 198 for clarifications and again they requested for further 24 hrs. I need Consumer Forum intervention for get my UPC code for change of service provider under number portability at the earliest.

thanking you,
sincerely,
Sanghamitra Mojumder
Meghna Paradise, Shangrilla Block, Flat 201,
Nagvarpalya, C V raman Nagar
Bangalore - 560093
Mob.9742033312

Hi Sanghamitra,

We'll have one of our executives get in touch with you at the earliest to address the matter. Please email us at vodafonecare.kar@vodafone.com for any further assistance, we'll do our best to help.

Regards,
Vodafone Customer Care, Karnataka