We are completely dissatisfied with the quality of service, behavior, response and approach of the customer executives assisting us in each of the Vodafone stores with respect to the following:

Firstly, we were not completely informed about the different requirements for the procedure of change of SIM registration such as a duly signed transfer form, relationship proof like a ration card with names of G and H in it and proof of identity of G and H like PAN card. We learnt about these requirements after our repetitive visits over a period of time. Secondly, on each of our visits since a new customer executive was assisting us he/ she would ask for certain additional documents/ requirements (viz self certification with name, few more proofs showing relationship proof, proofs of address, etc.) over and above the requirements listed above. Thirdly, on fulfilling the additional requirements after more than half a dozen visits, in our next visit we were asked to show the originals which were never informed to us as one of the requirement in any of our earlier visits. Fourthly, in our next visit we produced the original copies of the required documents. However, the original documents of G were not available (since the person doesn’t stay in India). Hence, we produced the certified true copies of the documents certified by a Chartered Accountant and the government officer. However the same were not accepted by the customer executives.

In a nut shell, the matter still remains unresolved since last one year, with a mere wastage of our time, energy and efforts. Our trust on Vodafone for the high level of quality of service offerings has all gone for a toss.

I am using a Vodafone (Gujarat) connection for the past 7 years and always had a mis belief that their service was better than others. I had that mis belief becoz i never had to face any customer care executive in the past. Since last 2 months their tower is not functioning and they are not ready to repair it - i know at least 100 Vodafone customers in this area who are suffering from this problem - everyone has complained to Vodafone but there is no response from their side.

I got a shock of my life when one of their representative told me that i should opt for other service provider. Also they are saying that they will resolve the complaint in the next one year !!! I dont believe this !!!

Since i didnt want to change the number i had for the past few years -- i forwarded all my calls to idea number which is functioning very well at my office unlike Vodafone. I was expecting them to be customer oriented and thought they would resolve it but i simply got calls from some stupid illiterate customer care executives who know nothing and can not resolve any issue - i dont know why Vodafone calls them Customer support department when they really dont resolve any complaints...

Vodafone service is a gimmick and there is nothing that they should feel happy about.

Best of luck Vodafone. Keep doing this to all the customers so that you are out of this country.

ShyamsundarRao

I was the subscriber of vodafone.Connection No:9711909070
I returned the above said to vodafone.
there are no Dues to me.
Till today I have not recived my refundable security money Rs.500/
You are reqested plz look in this matter early action
Thanking You
Yours
Hira lal Kalra

Originally Posted by Unregistered

We are completely dissatisfied with the quality of service, behavior, response and approach of the customer executives assisting us in each of the Vodafone stores with respect to the following:

Firstly, we were not completely informed about the different requirements for the procedure of change of SIM registration such as a duly signed transfer form, relationship proof like a ration card with names of G and H in it and proof of identity of G and H like PAN card. We learnt about these requirements after our repetitive visits over a period of time. Secondly, on each of our visits since a new customer executive was assisting us he/ she would ask for certain additional documents/ requirements (viz self certification with name, few more proofs showing relationship proof, proofs of address, etc.) over and above the requirements listed above. Thirdly, on fulfilling the additional requirements after more than half a dozen visits, in our next visit we were asked to show the originals which were never informed to us as one of the requirement in any of our earlier visits. Fourthly, in our next visit we produced the original copies of the required documents. However, the original documents of G were not available (since the person doesn’t stay in India). Hence, we produced the certified true copies of the documents certified by a Chartered Accountant and the government officer. However the same were not accepted by the customer executives.

In a nut shell, the matter still remains unresolved since last one year, with a mere wastage of our time, energy and efforts. Our trust on Vodafone for the high level of quality of service offerings has all gone for a toss.

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by VodafoneIndia

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

What the HELL you ppl keep saying HAPPY TO HELP... HAPPY TO HELP..
Why are these compalaints prevailing if really you people are willing to HELP,
You PPL are just Sucking our hard earned money and nothing else.
As long as we are paying everything is fine but When it comes to service discontinuation you people come to naked status.

Originally Posted by Unregistered

What the HELL you ppl keep saying HAPPY TO HELP... HAPPY TO HELP..
Why are these compalaints prevailing if really you people are willing to HELP,
You PPL are just Sucking our hard earned money and nothing else.
As long as we are paying everything is fine but When it comes to service discontinuation you people come to naked status.

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/ckavqm and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by VodafoneIndia

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Dear
Vodafone , Why don't you stop business in India ? You guys are not suitable for Indian...even not for any other countries. You are like vampire who can only suck blood. Whatever! Stop your business right now. Because we have many substitutes . Suitable substitutes.
PS : Get out from Telecom Industry. try to open " Vodafone Cheat Funds ".....Happy To Help....

Hello Sir/Madam,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we'd be happy to help.

Regards,
Vodafone Customer Care.