Purchased a Reilance GSM SIM on 27th June 2010. No signal in my home and many areas of delhi since day 1.

Regularly kept complaining to service desk / reliance web world. All complaints closed without informing me (now a total 10 instances).

Visited the Reliance Web World to close the connection, no help from them, they are not willing to close it, when i asked who will pay the bills they said problem will be resolved sir please give us some time. Now I have received 2 bills amounting to Rs. 500+ and in this duration only few calls have been made by me, that too when i am in an area where i can get signals.

If Reliance is not able to provide service, why it is selling GSM Mobiles?

They are running the most pathetic service desk / worst support organisation in Mobile area. All my office connections surrendered by admin department only because of their very poor services.

Now I have no option left but to take them to the courts.

Dear customer,

We regret the inconvenience caused and are keen to help you resolve the matter immediately. Please share with us your contact details so we can get in touch with you.

Regards,
Reliance Communications Response Team

Hello. I received a call from one of your customer care services last week. They said that we were selected out of some 500 customers and that we'll be provided a GSM sim. We agreed for the same and in return they told us to submit the required documents(i.e. a photocopy of the identity card and the address proof) alongwith a photograph and Rs.200 which they said would be refunded to us the next month. They had sent an executive to our place, who gave us the sim and took our documents. When we had put the sim it came that the registration of the sim had failed. Also he didn't give us the new number.
We had called up the same number from which we had received the call. The no. is 7827336325, but there was no response. We are, therefore, unhappy with your service. We want this to be sorted out today itself.



Regards
N.K.Ananthalakshmi
B-2/137,Ground floor,Sector-17,
Rohini,Delhi-110085.
Contact no.: 9971252920