I am a customer of your esteemed organization. I have been using your service for last 10 years.
I was subscribed a caller tune and it was charged 15 rupees per month at the beginning. Later it was changed to 30 rupees per month and now it is Rs 30/- for one month and additional Rs 10 for downloading the song. So the total amount is Rs 40/- per month. Actually I am confused if the same song I want (without changing the previous song) is it necessary to download it every month? I spoke to your customer care executive 3-4 times but they could not able to solve my problem, even they were also confused and their statement varies from time to time. I want to know the correct charges.
After getting this type of behavior I got irritated and one day I called the customer care and requested to deactivate this caller tune service. They confirmed me regarding the deactivation of the service. I verified the same by calling and speaking to the executives.
My problem is not solved there, today (16/06/2010) strangely I found that my account is deducted by Rs 30/- and it’s due to the Caller tune which was deactivated almost one month before. Again I called the customer care but they are not in a position to solve my problem. They only said sorry to me. Quickly they registered a complaint (No.:-129404739) and asked me to wait for 2 days (48 hours) and disconnected the call. It happened thrice to me. Again when I called they said “we are saying why are you wasting our time” and passed the line to the senior (they said so) but disconnected the line rudely. Again this “passing of line” drama repeated thrice.
This scenario forces me to lodge a complaint. I think it’s a mistake from your side, then why should I suffer? And wait for 2days which is meaningless. If it could be meaningful then I supposed not to loose this amount. I think the customer care executives should be more responsible
Kindly do the needful
Waiting for a positive response from your side quickly
Thanks & Regards,
Ph. No.:-98610 65554