Dear Sir/Madam,

I am a customer of your esteemed organization. I have been using your service for last 10 years.
I was subscribed a caller tune and it was charged 15 rupees per month at the beginning. Later it was changed to 30 rupees per month and now it is Rs 30/- for one month and additional Rs 10 for downloading the song. So the total amount is Rs 40/- per month. Actually I am confused if the same song I want (without changing the previous song) is it necessary to download it every month? I spoke to your customer care executive 3-4 times but they could not able to solve my problem, even they were also confused and their statement varies from time to time. I want to know the correct charges.
After getting this type of behavior I got irritated and one day I called the customer care and requested to deactivate this caller tune service. They confirmed me regarding the deactivation of the service. I verified the same by calling and speaking to the executives.
My problem is not solved there, today (16/06/2010) strangely I found that my account is deducted by Rs 30/- and it’s due to the Caller tune which was deactivated almost one month before. Again I called the customer care but they are not in a position to solve my problem. They only said sorry to me. Quickly they registered a complaint (No.:-129404739) and asked me to wait for 2 days (48 hours) and disconnected the call. It happened thrice to me. Again when I called they said “we are saying why are you wasting our time” and passed the line to the senior (they said so) but disconnected the line rudely. Again this “passing of line” drama repeated thrice.

This scenario forces me to lodge a complaint. I think it’s a mistake from your side, then why should I suffer? And wait for 2days which is meaningless. If it could be meaningful then I supposed not to loose this amount. I think the customer care executives should be more responsible

Kindly do the needful
Waiting for a positive response from your side quickly

Thanks & Regards,

Sitakanta Mishra
Ph. No.:-98610 65554

if i sent message to anyone it doesnt move forward and come unsent . ihave called customer care but they only give excuses

I raised a request to migrate my postpaid number to pre paid. I raised this request with "Reliance Communication Centre, Lingampally".
The lady there initially suggested a reduced rental plan. Which I accepted. However, the rental was not reduced and i was charged according to the older rental.
I went again and mentioned my intention to migrate to prepaid. They took the request and I got a call form a guy requesting the reason for migration.

In the discussion, he offered me to increase the number of free minutes by another 100/-. I rejected that offer and requested if that can be done for my other postpaid number. He accepted the request and the call ended.
But to my surprise, they migrated my other number to prepaid. I immediately called back, at first he did not accept the mistake but after some reprimanding, he accepted the mistake, apologized and said it will be done in 2 days.
I gave him 4 days. When I called up the number it is switched off. I called the customer care, they don't have a case history and took a fresh complaint.
I went personally to the reliance communications center and submitted the pre-to-post migration request even though it was not my mistake and though I was not willing to do so initially. The folks had promised to collect the documents next morning and even now the status is as is. they mentioned they want an id proof. when I took the pain to take the ID proof their office, they wanted an address proof.
It has been 15 days to this day and the connection is still not active.

It is like saying... as long as the phone is working, don't touch it. if you do try to change it, damned.
I have escalated the issue to the following mail ids but no use.

serviceassurancecell@relianceada.com
Rcomnodalofficer.AP@relianceada.com
Rcomappellateauthority.AP@relianceada.com
chairmansoffice@relianceada.com

I have had similar experience with their Reliance Broadband+ post paid connection. They had sent me a 13000/- bill which they finally agreed to waive off after 3 months of struggle. I immediately terminated the connection.

Right now I am planned to move all my reliance services (three postpaid mobile and one broadband+ connection) to prepaid.

I would suggest everyone not to go for reliance getting tempted by their offers. Atleast not postpaid.

CDMA phone 7428080732 was purchased 2 weeks back and to my surprise tilll this date I cannot call or even receive a call from this phone . The state of affairs with reliance connectivity is pathetic . The following facilities may be given immediately , otherwise I will go to higher authoroties and this customer complaint will take a bad turn

Please ensure to give the following facitlities at the earliest

1. Incoming callls
2. outgoing callls
3. Activate roaming anywhere in the country

As a customer we expect better connctivity and price for the oney we pay

Kindly acknowledge at the earliest

anuahuja2005@yahoo.com
7428080732

hi

i am sachin sarje i am using reliance prepaid connection i have submitted all my documents while taking the connection but these reliance people again told me to submit the documents for verification purpose again i have submitted all my documents second time and now after three or four days again they told me submit same documents and also they have barred my outgoing calls.
i am very much fed up with the reliance service i have other responsibilities to fulfill.therefore i request the concerned authority to take proper action against this negligence because i have fulfilled my duties responsibly.

thanking you
Sachin Sarje
Mobile Number:08088406964
e-mail id:sachin.sarje@gmail.com

To,
The customer care Manager,
Reliance Mobile

Dear Sir,

We are corporate client of reliance mobile, a number 9333561121 has been barred, the payment is already done but still called has been barred, so you are requested to look into this matter as most urgent basis.

Mukesh Sinha
Are Sales Manager-East
9333561121

I am a new postpaid customer with Reliance, and I am writing this mail out of pure frustration. I had purchased a new postpaid number from the Bangalore Jayanagar 4th Block office after blocking my Reliance prepaid number 9020657700. My new number is 9019167001. Unfortunately, I was not able to produce the address proof until 3 days had elapsed. I live and work away from my hometown and i needed to rent a house, which i did and supplied all the requested information. It has almost been a week and i have not been given access to make calls. i have visited the Reliance stores at Jayanagar and Koramangala several times, and spoken to a manager by the name of Mr.Prasad. Despite several requests and assurances, i am still not able to make calls. The customer support have expressed their inability to help me, over the process of several calls with them.
Please look into this as it is very difficult to stay in a strange city without any other means of communication. If there are any issues with my documents, the same should be informed to me and I shall satisfy it, instead of blocking my number without any given reason and then expressing helplessness in telling me why it was done and how to remedy it.
I am frankly at my wits end and have tried explaining to the several people i talked to that i cannot travel to and fro to the various Reliance offices at their wishes, as I too have a job to which i report to at 8 AM and return after 9 PM. Every visit to the Reliance office means a half day of work without salary for me.
Please help me.

dear sir i am a consumer of reliance GSM prepaid service and my no is 9548088449 .
Sir I am very sorry to say that your serviceses are very poor for example caller tune and fun pack have been activated without my consent and maoney has been deducted from my balance, it is not at all good.

Sir if this is bussiness then i am sorry your cutomer will no longer be your cutomer .
So it is my humble suggestion that improve your sevices and stop cheating your valuable cusomer.And get my money(which has been deducted without my consent) back otherwise i will be forced to tke help from consumer forum.


Thanks
Your valuable customer
Mob No: 9548088449

Sir,
i m not able to send the message. It keep on displaying message sending fail. I even called up the customer care 9863098630. But the common excuses stating that your complain have been forwarded,,you will get the feedback within 2 days, But they fail to come up with work, the problem is facing for me to send message. Even the network is so horrible. M fed up talking with customer care


kindly see the problems at the earliest..

Dear Sir,
Re : Complaint regarding auto deduction of charges for caller tune and munna bhai pack activation in mobile no.7879302454
Though the call talk tune service has been not been subscribed, a service charge of Rs. 10/- has been deducted from my prepaid deposit. It has already been unsubscribed (though it was never subscribed). Moreover, on 15/8/2009, one pack named "Munna Bhai" has been activated without my permission and Rs. 30/- has been deducted. I would request you to please pay back the entire deducted amount of Rs. 40/- (Rs.10+Rs. 30) and deactivte the pack and also no pack should be activated without my consent.
In this connection, local Reliance Smart office at Bhopal expressed it's inability to help the customer in this regard, else i will stop ur service like i done with my previous no.9691975177.& kindly improve ur customer care service, i wwas never able to connect to them. Please do the needful at the earliest and confirm.
With regards, Anurag yadav

My number is 78140-55553, on 27/28 Aug 2010, i received a promotional call from a number 75530-50624 by a executive Shalini. and she said, "we have a free caller tune and miss call alert service for one month, and u dont pay anything for that service, if u want to activate that service, plz sms on ......( five digit number)". i said" i have no time 4 that plz call me later. but i check my balance after two days thani watch the company deduct Rs 21/- from my balance. i call custmer care for that matter. they register my complaint and send a complaint number 135503355. but after two days company replied that the charges reverse is not possible. So without any consent they cut my Rs 21/-.

I am Aditya Sachan i am using reliance CDMA prepaid connection i have submitted all my documents while taking the connection but these reliance people again told me to submit the documents for verification purpose again i have submitted all my documents second time and now after three or four days again they told me submit same documents and also they have barred my outgoing calls.
i am very much fed up with the reliance service i have other responsibilities to fulfill.therefore i request the concerned authority to take proper action against this negligence because i have fulfilled my duties responsibly.

thanking you
Aditya Sachan
Mobile Number:9318551123
e-mail id:sachin.pankaj_0623@rediffmail.com

hi,
I am not able to call only one particular GSM reliance number but call from that no. to my number is possible.It shows phone is switched off whenever I call. So can anyone solve my problem

my prepaid account balance deducted by u Rs. 40/- last four & five months but why i don't know I go for complain to u r Bistupur customer care but i have faced mis behiver my mobile no 9905103733 i have used this number last four & five year
so kindly take the matter serious

I Rajeev have a reliance gsm user am using this connection from last 6 months. and I’m also cdma user. but I’m really very disappointed from your services and specially from your customer care executive( specially: sumit, ankit) i always request very humbly but they never take this priority and sir i have a message sending and failed problem on my +918899028976 (this is my cell number ) gsm number from last 2 montns registered that complain 16 times about this problem. My last complaint number is "139304863" i got a message from your server "your problem has been resolved" but i faced same problem regularly and your costumer care executives and floor supervisors always gave a fake commitments. What do you think about customer. “customer is a bloody idiot"..Your customer care executive said "sir your phone creating problem I purchased new phone nokia E63"..When I purchased this sim that time your web world executives promised me sir our after sales services is too good...where is your service now..Customer is not valuable for you..my total uses of 3000 per month..if your company is not able to provide services and not able to solve problems of customer... I THINK YOUR NOT ABLE TO SOLVE MY MESSAGE SENDING PROBLEM IF YOU ARE REALLY ABLE TO THEN MAKE IT FAST AS SOON AS POSSIBLE YOU ARE THIS IS THE LAST MAIL FOR YOUR REPUTED COMPANY OTHERWISE ........U KNOW CLOSE IT IF YOUR ARE NOT MAKE YOUR WORDS TRUE.....
...I don't have a much more time that I always call your customer care executives....and they said "wait for 2 days..Wait for some hours..Network consumption problem..updating problems...."I understand some days problem but 2 month I do not agree with that if you solve out my problem in 1 day so it's ok other wise deactivate my sim I don't need your services..I will deactivate my all family member’s connections also.

My mobile no.7878270891.I found so many times reliance has deducted charges for caller tune,arati pack,mitti ke rang pack charges when we talk customer care they told you have subscrib the smae but not agry that I have not do the same in few case the reverse the amount but maxima cases they not refund the money.For Exmaple Mitti Ke Rang Pack not subscrib by me but they deducted the amount and not refund the same after my repeated call to customer care executive as well as their seniors.

Please take suitable action

I am Vishal thakkar i am using reliance CDMA prepaid connection, 1st time i have submitted all my documents on 13th november 2010 in pune bhavani peth reliance for verification purpose, 2nd time on 27th november 2010 again i have submitted all my documents second time and now after three or four days again they told me submit same documents and also they have barred my incoming and outgoing calls.
the people at reliance they say that my no 9322076633 is from mumbai and i am using it in pune so i am facing problem, but suppose if i wud have paid my bill in pune they wud have happily accepted the amount and told no problem sir u cn use anywhere in india.
i am very much fed up with the reliance service i have other responsibilities to fulfill.therefore i request the concerned authority to take proper action against this negligence because i have fulfilled my duties responsibly.

thanking you
Aditya Sachan
Mobile Number:9322076633
e-mail id : sunil.thakkar@rediffmail.com

Dear Sir/madam
I 'm an existing customer (Reliance CDMA) of India's most Esteemed mobile service provider (Reliance Moblies). My complain is regarding non-receipt of either the benefit as promised by Relience Mobile or the normal balance. I got my no. recharged/top-up on the eve of dewali i.e. 05/11/2010 with the value of Rs.165/- but I did'n get any bal. or benefit, then I loged a complain (140598003) on 07/11/2010, I received SMS that it will be resolved in 48hrs. and after about 25-30hrs I received a SMS that my bal would be transfered in next 24hrs but I did'nt get the same. then again
I complaint on 10/11/2010 wide complained No.(140763719) then same thing happened, I received SMS that my complaint will be resolved in 48hrs. and again after about 25-30hrs I received another SMS that my bal would be transfered in next 24hrs but I did'nt get the same.
Then again I complained on 14/11/2010 wide complaint No.(141047998) then same thing happened, then same thing happened, I received SMS that my complaint will be resolved in 48hrs. and again after about 25-30hrs I received another SMS that my bal would be transfered in next 24hrs but I did'nt get the same.
Then again I complained on 21/11/2010 wide complaint No.(141639572) then same thing happened, I received SMS that my complaint will be resolved in 48hrs. and again after about 25-30hrs I received another SMS that my bal would be transfered in next 24hrs but I did'nt get the same.
Then again I complaint on 30/11/2010 wide complaint No.(142104580). this all happened during last month I'm been provided with verbal declaration that my problem will be resolved but since last month my work is totally disturbed.

This scenario forces me to lodge a complaint. I think it’s a mistake from your side, then why should I suffer? And wait for about a month which is meaningless. If it could be meaningful then I supposed not to loose this amount. I think the customer care executives should be more responsible

Kindly do the needful
Waiting for a positive response from your side quickly

Thanks & Regards,

Hi my name is yakub shaikh. My number is 7666469666 and today i spoke to sonal i think she was supervisor the complain is regarding deducted my callertune which i had already deactivated 1 week before i am in roaming right now and i called at customer care number to ask for what reason my 30rs got deducted she was unable to help me regarding this she was telling that they are facing some technical problem evertime they say that but that not our problem when we activate ur caller tune at time you deduct ur charges if its ur mistake then you make customer call you 10 times this is very bad service of reliance. Pls return my 30rs which you had deducted i got message today that your callertune has been renewed which i already deactivated 1 week before 30 days i want my balance any how carry on with your techinal problem. Thank you

auto activation of service
dear sir i am a consumer of reliance GSM prepaid service and my no is 8767197360 .
Sir I am very sorry to say that your live aarti have been activated without my consent and money has been deducted from my balance, it is not at all good.

Sir if this is bussiness then i am sorry your cutomer will no longer be your cutomer .
So it is my humble suggestion that improve your sevices and stop cheating your valuable cusomer.And get my money(which has been deducted without my consent) back otherwise i will be forced to tke help from consumer forum.


Thanks
Your valuable customer
Mob No: 8767197360

dear sir i am a consumer of reliance CDMA prepaid service and my no is 9329646759 .
Sir I am very sorry to say that your serviceses are very poor for example unknow pack have been activated without my consent and maoney 30/- has been deducted from my balance, it is not at all good.

Sir if this is bussiness then i am sorry your cutomer will no longer be your cutomer .
So it is my humble suggestion that improve your sevices and stop cheating your valuable cusomer.And get my money(which has been deducted without my consent) back otherwise i will be forced to tke help from consumer forum.


Thanks
Your valuable customer
Mob No: 9329646759

this is to inform that i have been facing problem of automatically deduction of my balance second time in the same month for unnecessary reason.i am using reliance gsm prepaid no."9016736117" and have again faced problem of deduction of balance of Rs.42 this time and have not receieved any confirmation message regarding activation of any service or any message regarding no. of messages left in a day.so, sir i would like u to please remit me amount Rs.42 as soon as possible.

Siddharth Surana.
9016736117

I am facing problem since 1 week, when I call on a particular number.My no is 7428257437..Sometimes it also says that your prepaid account is in use, if you are not authorized to duplicate account, plz contact customer care.I request you to resolve the issue as soon as possible
.

i have usingcdma mobile of reliance from july 2009. from that till i was unwantadely subscribeng their packages. i was facing this problem sixth time can any body take action on this.

thanking you,
B.raghu Amarendra,