From: "customercare@relianceada.com" <customercare@relianceada.com>
To: "jeetu.valechha@ymail.com" <jeetu.valechha@ymail.com>
Sent: Wednesday, 28 December 2011 2:35 PM
Subject: 'Reliance=009-635-421' Reference to your email.


Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding recharge issue.

We regret for the inconvenience caused in this regard.

Please note that as per the resolution received under SR ID 168306627, we checked the details
and verified that you have not recharged your account with Rs.99/-. Hence, you are not eligible for the benefit.

For your kind information please note that STV99 is available instead of STV95.

It has always been our endeavor to provide you with the best customer service and we assure you of our service commitment to meet all your future requirements too.

It is our pleasure to assist you.

Regards,

Joan Silvia.J
Customer Care
Reliance Communications Ltd.

For further details, you can visit our web-site Welcome to Reliance Communications or write to us at Customercare@relianceada.com

To know your CDMA Prepaid Account balance, please dial *225 (Toll free) from your Reliance Mobile.

For any queries about our products or services, please dial *333
For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.


----- Forwarded Message -----
From: Jeetu Valechha <jeetu.valechha@ymail.com>
To: RCOMNodalOfficer Mumbai <RCOMNodalOfficer.Mumbai@relianceada.com>
Cc: "ap@trai.gov.in" <ap@trai.gov.in>
Sent: Saturday, 24 December 2011 11:30 AM
Subject: Re: 'Reliance=009-557-503' Reference to your mail

Dear Sir,


Today it is 24 December, i have got reply from your side that you will me shortly but still i have not got any reply.


Secondly my recharge voucher validity will get expired by 30 December and you are still taking time.


Regards,
Mahesh Rajani


From: RCOMNodalOfficer Mumbai <RCOMNodalOfficer.Mumbai@relianceada.com>
To: Jeetu Valechha <jeetu.valechha@ymail.com>
Sent: Tuesday, 20 December 2011 11:02 AM
Subject: Re: 'Reliance=009-557-503' Reference to your mail

On 12/19/2011 12:19 PM, Jeetu Valechha wrote:
Dear Team,

I dont expect this type of service from the relaince.

Regards,
Mahesh Rajani.


From: "customercare@relianceada.com" <customercare@relianceada.com>To: Jeetu Valechha <jeetu.valechha@ymail.com> Sent: Monday, 12 December 2011 9:38 PMSubject: RE:'Reliance=009-557-503' Reference to your mail
Dear Customer, Thank you for contacting Reliance Customer Care. This is with reference to your e-mail regarding benefit not credited issue.

We regret for the inconvenience caused in this regard.

Kindly note that your complaint has been registered vide Service Request ID: 167738622 and the same will be resolved within 2 days.

Solving status:
Your co-operation and patience in this regard will be highly appreciated.
Thank you for your valued support.

Regards,


Ramkumar Customer Care Reliance Communications Ltd. For further details, you can visit our web-site Welcome to Reliance Communications or write to us at customercare@relianceada.com. Dial *225 to get your CDMA Prepaid Account Balance Information. For any queries about our products or services please dial *333 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone.



-----Original Message----- From: Jeetu Valechha ( jeetu.valechha@ymail.com ) Date: Monday, December 12, 2011 10:50 AM To: customercare@relianceada.com ( customercare@relianceada.com ) Cc: serviceassurancecell@relianceada.com ( serviceassurancecell@relianceada.com ); Rcomnodalofficer.Mumbai@relianceada.com ( Rcomnodalofficer.Mumbai@relianceada.com ) Subject: RE: Reference to your mail

Dear Team,

This not the FRC it was Special Tarrif Voucher Plan and was available on that day i have recharged the same if you can not give the benifit for the same,so kindly return my money.

Regards,
Mahesh Rajani --- On Sun, 11/12/11, customercare@relianceada.com <customercare@relianceada.com> wrote:

From: customercare@relianceada.com <customercare@relianceada.com>
Subject: RE:'Reliance=009-553-694' Reference to your mail
To: "Jeetu Valechha" <jeetu.valechha@ymail.com>
Date: Sunday, 11 December, 2011, 2:45 PM


Dear Customer, Thank you for contacting Reliance Customer Care. We regret for the inconvenience caused in this regard.

This is with reference to your e-mail regarding recharge issue.

Please note that, as per the confirmation received from the concern team according to the business policy, you are not eligible for the disputing FRC recharge Offer. Hence no recharge has been done.

It is our pleasure to assist you..

Regards,

Karthik.R.DCustomer Care
Reliance Communications Ltd.

For further details, you can visit our web-site Welcome to Reliance Communications or write to us at Customercare@relianceada.com

To know your CDMA Prepaid Account balance, please dial *225 (Toll free) from your Reliance Mobile.

For any queries about our products or services, please dial *333
For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.


-----Original Message----- From: Jeetu Valechha ( jeetu.valechha@ymail.com ) Date: Saturday, December 10, 2011 08:45 PM To: customercare@relianceada.com ( customercare@relianceada.com ) Cc: serviceassurancecell@relianceada.com ( serviceassurancecell@relianceada.com ); Rcomnodalofficer.Mumbai@relianceada.com ( Rcomnodalofficer.Mumbai@relianceada.com ) Subject: Re: Reference to your mail

Dear Team,

I am sorry to say you but still i have not got the resolution,as i have recharged on 1st Dec and given complain on 4th December and today it is 10th Dec but i have not received any resolution .

Regards,
Mahesh Rajani
From: "customercare@relianceada.com"<customercare@relian ceada.com>To: "jeetu.valechha@ymail.com" <jeetu.valechha@ymail.com> Sent: Tuesday, 6 December 2011 8:32 AMSubject: RE:'Reliance=009-527-041'Reference to your mail

Dear Customer, Thank you for contacting Reliance Customer Care. We regret for the inconvenience caused in this regard. This is with reference to your e-mail regarding recharge benefit not received.

We kindly inform you that your complaint has been registered vide your service request number 167258295. We also inform you that the problem would be resolved within 2 days.
We value your association with Reliance. Regards,

Srilekha S
Customer Care
Reliance Communications Ltd.

For further details, you can visit our web-site www..rcom.co.in or write to us at customercare@relianceada.com .

For any queries about our products or services please dial *333 (chargeable for 3min/50paise) or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone.
-----Original Message----- From: Jeetu ( jeetu.valechha@ymail.com ) Date: Monday, December 05, 2011 08:24 PM To: customercare@relianceada.com ( customercare@relianceada.com ) Subject: Re: Reference to your email.

Dear team,

I have already attached the receipt of the same.the SRV of 95and also mentioned the benfits in my first mail so check properly and revert

Regards,
Mahesh Rajani
Sent on my BlackBerry® from Vodafone
From: "customercare@relianceada.com" <customercare@relianceada.com>
Date: Mon, 05 Dec 2011 19:45:07 +0530
To: jeetu.valechha@ymail.com<jeetu.valechha@ymail.com>
Subject: RE:'Reliance=009-525-265' Reference to your email.

Dear Customer, Thank you for contacting Reliance Customer Care. We regret for the inconvenience caused in this regard. This is with reference to your mail regarding Recharge issue.

We kindly request you to furnish the below mentioned details as per our records to initiate the process.

1. E Recharge Denomination :
2. Date & Time of E Recharge :
3. The talk time which customer should have got :
4. Talk time which customer has received :
We value your association with Reliance. Regards, Ramgopal.SCustomer Care
Reliance Communications Ltd.

For further details, you can visit our web-site Welcome to Reliance Communications or write to us at customercare@relianceada.com. Dial *225 to get your CDMA Prepaid Account Balance Information. For any queries about our products or services please dial *333 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone..




-----Original Message----- From: Jeetu ( jeetu.valechha@ymail.com ) Date: Monday, December 05, 2011 03:06 PM To: customercare@relianceada.com ( customercare@relianceada.com ) Subject: Fw: Recharge of SRV 95 but unable to use benifits



Sent on my BlackBerry® from Vodafone

-----Original Message-----
From: "Jeetu" <jeetu.valechha@ymail.com>
Date: Mon, 5 Dec 2011 07:31:24
To: Customer Care<rcom.ccmteam@relianceada.com>; Rcom CustomerCare<Rcom.customercare@relianceada.com>
Reply-To: jeetu.valechha@ymail.com
Subject: Re: Recharge of SRV 95 but unable to use benifits

Dear team,

Kindly update on below on urgent basis.

Regards,
Mahesh Rajani
Sent on my BlackBerry® from Vodafone

-----Original Message-----
From: "Jeetu" <jeetu.valechha@ymail.com>
Date: Sun, 4 Dec 2011 13:02:40
To: Customer Care<rcom.ccmteam@relianceada.com>; Rcom CustomerCare<Rcom.customercare@relianceada.com>
Reply-To: jeetu.valechha@ymail.com
Subject: Recharge of SRV 95 but unable to use benifits

Dear team,

I have recharhed my landline no 02513218745 with SRV of 95 where I will get on net free but I am unable to do the same.I have recharged using your website myservice.relianceada.com. Receipt no AMIR18237510 as I have called your customer service they are telling no such recharge is done.

I am attaching the confirmation receipt of the same for your persual.

Kindly do the needful as already 4 days has been passed.

Regards,
Mahesh Rajani


<<AMIR18237510_2011-12-01_22-47-31.pdf>>


<<AMIR18237510_2011-12-01_22-47-31.pdf>>


<<AMIR18237510_2011-12-01_22-47-31.pdf>>


--
With response to your mail,


The complaint given by you is under investigation we will revert back on the same shortly.

Your request id:168306627


Richard Rao
Mumbai Nodal office The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.