Dear Sir/Madam,

I have topped up my prepaid tata docomo number 9029259763 with 100 rupees on 23rd July 2010 and on 24th July 2010, I received a sms saying your buddy chat service has been renewed and renewal charges are Rs 30.00.

Similar message was received on 22nd July 2010 saying your buddy chat service has been renewed for 2 days and Rs 2.00 and after that I tried calling Tata Docomo customer care but could not reach them. Every time when I called customer care, I was stranded (on hold for more then 30 mins) and could not reach them. Finally I was able to talk to CC person (Anita) on 25th July at around 11.00 am. When I tried explaining her about the fact that I had never subscribed for buddy chat service, she was not ready to accept that. I told her to put me on line to senior authority person; having said yes she kept me on hold for more than 10 mins and finally I was not patched with senior authority person.

I again tried calling CC, after trying for more than 10 times I could connect to CC. This time it was Poonam. She was at least able to understand my problem and put me online with her senior authority person Swati. The senior person did not accept the fact that I had not subscribed for buddy chat service.

I don’t know what to do, as I always keep on receiving the sms from the buddy chat services and it’s very frustrating.

I had also requested Tata Docomo CC person to stop this service and she denied doing the same. She said it’s a paid service and you have to do it your self buy dialing in the number 543216 and for which you will be charged at 5p/sec.

I tried calling up 543216 and followed the instruction provide through voice recording message to stop the service twice but could not get success as the long recorded message kept repeating and my balance got drained out. First time Rs. 10.00 got deducted and second time Rs. 8.00 got deducted but the service hasn’t stop.

I am fed up with the TATA DOCOMO's unethical and irresponsible behavior, this has caused me a mental harassment and financial loss. I want the refund for the loss that has happened and also to take some legal action against the TATA DOCOMO.

Please do the justice. Let me know if you need any other information

Expecting your sincere support.

Thanking you.
Azim Tole

Dear Mr. Azim Tole,

We have sent your complaint to our team very soon we will resolve it...



Thanks & regards,
Customer Care.
Tata DOCOMO

Though the Tata DOCOMO customer care person contacted us after a weak, he was neither ready to help us by inactivating the service nor ready to speak anything about refund of money.

The Customer care person gave us the number 543216 and the option to be selected after that (4 then 6 and then 2). They were not ready to inactivate the service and kept saying that you have to do it as you have subscribed for it.

I am still not able to understand the service which I haven’t subscribed for, why should I bear the loss for it.

I have inactivated service by self for which rupees 7 to 8 were deducted from my account; again a loss. And nobody is talking for refund of money.

The only thing which i could understand is the company / service providers care only for money and not for customer. They have adopted a good practice of making money fast by fooling customer in such a way.

Is there someone who can teach these guys a proper lesson, which they would remember for ever?

This is very cheap for TATA’s to follow such a practice

Azim

Recently i have applied for the joke service .........and now i want to stop it .Can anyone please give me a solution?

Docomo has activated buddy chat ser.
I hv cntcted customur care many time to deactivate but no
response . They deducted my balance many time , so please deactivate this service

najma bee w/o shekh mahmood yavatmal

Originally Posted by Unregistered

Docomo has activated buddy chat ser.
I hv cntcted customur care many time to deactivate but no
response . They deducted my balance many time , so please deactivate this service

najma bee w/o shekh mahmood yavatmal

Dear Customer,

Kindly provide us your Tata DOCOMO number and your alternate contact number and email id so that we can get in touch with you or go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Same thing has happened with me too.
They simply activate services which we haven't subscribed at all and charge for that service and we are not able to deactivate.
what the **** are they upto
They should stop doing this.
I am really disappointed with the services.
**** Tata Docomo

Originally Posted by Unregistered

Same thing has happened with me too.
They simply activate services which we haven't subscribed at all and charge for that service and we are not able to deactivate.
what the **** are they upto
They should stop doing this.
I am really disappointed with the services.
**** Tata Docomo

Dear Customer,

Kindly provide us your Tata DOCOMO number and your alternate contact number and email id so that we can get in touch with you or go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Services which we have not confirmed have been activated automatically on 3 occassions over the last few days. I had called the CS and even sent a mail to them asking them to deactivate the same and refund the amount. While the amount for the Feng Shui pack was refunded immdly, the customer service says the amount towards the Jokes Pack cannot be refunded because its more than 72 hours.. I have not used any of the packages and donot intend to use any value added services. Today another pack for Chat was activated automatically and another Rs 30/- was deducted and I was forced to have a heated debate with the CS and got to speak to a senior official. He had agreed to refund the Rs 30/- towards this pack and also the Rs 30/- towards the Jokes pack. Your CS and the Sr. Official adamantly told me that the money would not have been deducted if I had not opted for the same.. If this is true, why are there so many complaints on this forum against Tata Docomo. Its something the Sr. Officials need to take note of and try their best to resolve immdly. I have been a Tata Customer for many years now and have Tata Broad Band, Tata Sky, Tata Wireless, Tata Data Card and the Tata Docomo and after the first and very bad experience with Tata Docomo Service I am now forced to think if I have trusted TATA too much. I would appreciate if the Sr. Officials from the Tata Docomo team take note of this problem and help put an end to this menace. Thanks.

Raghu
9444385287
crkiyer63@gmail.com

Dear Sir/Madam,
Tata Docomo,
customer care.

Please deactivate feng shui pack which was started without my knowledge, & it is costing me 30 Rs every month.
I am loving all other Tata docomo services.

My mobile Number : 8087453294

Email ID : Nileshafk@gmail.com

I hope my problem will get resolved immediately.

Thanking You,

.

Originally Posted by crkiyer

Services which we have not confirmed have been activated automatically on 3 occassions over the last few days. I had called the CS and even sent a mail to them asking them to deactivate the same and refund the amount. While the amount for the Feng Shui pack was refunded immdly, the customer service says the amount towards the Jokes Pack cannot be refunded because its more than 72 hours.. I have not used any of the packages and donot intend to use any value added services. Today another pack for Chat was activated automatically and another Rs 30/- was deducted and I was forced to have a heated debate with the CS and got to speak to a senior official. He had agreed to refund the Rs 30/- towards this pack and also the Rs 30/- towards the Jokes pack. Your CS and the Sr. Official adamantly told me that the money would not have been deducted if I had not opted for the same.. If this is true, why are there so many complaints on this forum against Tata Docomo. Its something the Sr. Officials need to take note of and try their best to resolve immdly. I have been a Tata Customer for many years now and have Tata Broad Band, Tata Sky, Tata Wireless, Tata Data Card and the Tata Docomo and after the first and very bad experience with Tata Docomo Service I am now forced to think if I have trusted TATA too much. I would appreciate if the Sr. Officials from the Tata Docomo team take note of this problem and help put an end to this menace. Thanks.

Raghu
9444385287
crkiyer63@gmail.com

Dear Raghu,

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO.

Originally Posted by Unregistered

Dear Sir/Madam,
Tata Docomo,
customer care.

Please deactivate feng shui pack which was started without my knowledge, & it is costing me 30 Rs every month.
I am loving all other Tata docomo services.

My mobile Number : 8087453294

Email ID : Nileshafk@gmail.com

I hope my problem will get resolved immediately.

Thanking You,

.

Dear Customer,

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO.

Originally Posted by crkiyer

Services which we have not confirmed have been activated automatically on 3 occassions over the last few days. I had called the CS and even sent a mail to them asking them to deactivate the same and refund the amount. While the amount for the Feng Shui pack was refunded immdly, the customer service says the amount towards the Jokes Pack cannot be refunded because its more than 72 hours.. I have not used any of the packages and donot intend to use any value added services. Today another pack for Chat was activated automatically and another Rs 30/- was deducted and I was forced to have a heated debate with the CS and got to speak to a senior official. He had agreed to refund the Rs 30/- towards this pack and also the Rs 30/- towards the Jokes pack. Your CS and the Sr. Official adamantly told me that the money would not have been deducted if I had not opted for the same.. If this is true, why are there so many complaints on this forum against Tata Docomo. Its something the Sr. Officials need to take note of and try their best to resolve immdly. I have been a Tata Customer for many years now and have Tata Broad Band, Tata Sky, Tata Wireless, Tata Data Card and the Tata Docomo and after the first and very bad experience with Tata Docomo Service I am now forced to think if I have trusted TATA too much. I would appreciate if the Sr. Officials from the Tata Docomo team take note of this problem and help put an end to this menace. Thanks.

Raghu
9444385287
crkiyer63@gmail.com

Dear Raghu,

Greetings from Tata DOCOMO!

We would like to inform you that Rs. 60 has been credited in customer account with effect from 29-Nov-2010.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO.

My tata docomo number is 8097807645. On 19th dec2010 my balance got deducted by 10 rupees. I called customer care and they told me that some india africa service activated due to which balance got deducted I asked for refund but they refused and said no more deduction will take place. again after my recharge 10 rupee balance deducted I am very frustated and want refund. I have not got any sms from this alert service neither I activated it.so please refund my money.

My tata docomo number is 8097807645. On 19th dec2010 my balance got deducted by 10 rupees. I called customer care and they told me that some india africa service activated due to which balance got deducted I asked for refund but they refused and said no more deduction will take place. again after my recharge 10 rupee balance deducted I am very frustated and want refund. I have not got any sms from this alert service neither I activated it.so please refund my money of 20 rupees for which I have not got any alert massages nor I activated them so I request to stop that service and refund .
My email id is Arshad6755@gmail.com

Originally Posted by Unregistered

My tata docomo number is 8097807645. On 19th dec2010 my balance got deducted by 10 rupees. I called customer care and they told me that some india africa service activated due to which balance got deducted I asked for refund but they refused and said no more deduction will take place. again after my recharge 10 rupee balance deducted I am very frustated and want refund. I have not got any sms from this alert service neither I activated it.so please refund my money of 20 rupees for which I have not got any alert massages nor I activated them so I request to stop that service and refund .
My email id is Arshad6755@gmail.com

Dear Arshad,
Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO.

same thing happend to me n my balance has been deducted since 2 months its really frustrating now plz deactivate it n stop deducing money for customers its heckng now fed up of unwantend services from docomo dint expect such a thing to happen !!

stop it now !!

my number is 9032985292
stop it as soon as possible ! suffering from 2 months !! frustrating now !!

hw disgust is this !!!!!!








hihhhhhhhhhhhhhhhhhhhhhhhh
nw the message needs length !!

Originally Posted by Unregistered

same thing happend to me n my balance has been deducted since 2 months its really frustrating now plz deactivate it n stop deducing money for customers its heckng now fed up of unwantend services from docomo dint expect such a thing to happen !!

stop it now !!

Dear Customer
Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

[QUOTE=Unregistered;46914]


Dear Customer,

Greetings from Tata DOCOMO!


We would like to inform you that as per our records, the serive has been already deactivate.


Should you require any further assistance please mail us at social@tatadocomomarketing.com

I want to deactive buddy chat immdiately and refund back my 30 rupees. please do not activate for any delights which customer is not requesting for. My number is 8050717985.

I have asked for 3g activation on 30 December 10 and this still not done i do not understand how much time does this takes request you to do the needfull immediately without further reminders to you people.

Originally Posted by Unregistered

I want to deactive buddy chat immdiately and refund back my 30 rupees. please do not activate for any delights which customer is not requesting for. My number is 8050717985.

I have asked for 3g activation on 30 December 10 and this still not done i do not understand how much time does this takes request you to do the needfull immediately without further reminders to you people.

Dear Customer,

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

SIR/MADAM,
customer care,
tata docomo.
I want to stop my SONG BOOK service.
my number 8460527917
email : sagarom21@gmail.com
I hope my problem will get resolved immediately.
Other all services are good.
Thanking You,
sagar

Originally Posted by Unregistered

SIR/MADAM,
customer care,
tata docomo.
I want to stop my SONG BOOK service.
my number 8460527917
email : sagarom21@gmail.com
I hope my problem will get resolved immediately.
Other all services are good.
Thanking You,
sagar

Dear Sagar,

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Originally Posted by Unregistered

SIR/MADAM,
customer care,
tata docomo.
I want to stop my SONG BOOK service.
my number 8460527917
email : sagarom21@gmail.com
I hope my problem will get resolved immediately.
Other all services are good.
Thanking You,
sagar

Dear Sagar,

Greetings from Tata DOCOMO!

We would like to inform you that we have already deacrtivated Song book service.

Should you require any further assistance please mail us at social@tatadocomomarketing.com
Reply With Quote