Originally Posted by Jinto

Dear Sir/Madam,
TATA DOCOMO,

Last day i got a sms of a service called as Tata Docomo Dive-in Portfolio Manager Plus along with which there was a link (which doesnot contain any terms and conditions or any charges)...by mistake i clicked on that link and that service activated itself and 20 rupees where deducted. but for activating this service for 7 days only 10/- rs charges only ... .I call customercare and thay told that i activate this service twice so that 20 rs where deducted.and they didn't respond... pls refund the amount and deactivate the service.
Please help me regarding this
Thanks & Regards
Jintomon Jose
Mobile: 9035411810
email: jintopj@gmail.com

Dear Jintomon

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Originally Posted by Unregistered

Dear Sir/Mam

I dont know how many tata srvices activated currently. i want to stop them on immediately. as i have lost my balance so many time with out prior intimation from TATA Docomo. very bad service provide by this tata docomo. no customer support and cheat customer every time.

Very Bad Exp. if this problem will as it is for more time i will switch off DOCOMO to AIR TEl

UMESH MISTRY
84601 37695
omi_evening@yahoo.com

UMESH

Dear UMESH,

Greetings from Tata DOCOMO!

We would like to inform you that the VAS services have been de-activated. Also, as per your request, DND has been activated.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

I am a customer of tata docomo prepaid services. The Weekly Kannada Regional Love tips alert service was recently activated without my concern and money was deducted from my balance.. I complained to many addresses and after a long time the service was stopped. But now again the same pack was activated without my concern and I hav lost my balance in the same way.
This is not at all done. Every time I somehow get the unwanted pack deactivated but it somehow gets activated on its own.
Just because your company is in need of money, it does not mean that you have to squeeze your customers money.
The same way there is no need for a customer to get stressed and frustrated because of the service providers.
This is the last time that I am patiently sending a mail. The next time some thing like this happens. I will surely disconnect the connection and will take up this issue with the higher authorities.
Hope you guys take this matter seriously and do the needful.
With regards,
Tinu. V. Joseph
E-mail ID - rockon.kiera@gmail.com
phone no - +918050765637

Originally Posted by Unregistered

I am using the tata docomo from the day 1p/sec was introduced.I was satisfied with the service till a few months back when i was forced to pay for the packs that i have not opted for. For every seven days Rs.11 is deduced from my account for some 'arti' service. There is number given at the end of the subscription for deactivating the service (152233), but there is no response from the call. i couldn't contact CC service as when i press the option to call CC service recorded message says its a wrong option. I don't have any idea what to do. Please help me stop this service. My number:8015260812

Dear Customer

Greetings from Tata DOCOMO!

This is to inform you that your complaint has been registered with docket number PGSR09330864, which will be resolved by 25-MAR-2011.


Should you require any further assistance please mail us at social@tatadocomomarketing.com
Reply With Quote

Originally Posted by Jinto

Dear Sir/Madam,
TATA DOCOMO,

Last day i got a sms of a service called as Tata Docomo Dive-in Portfolio Manager Plus along with which there was a link (which doesnot contain any terms and conditions or any charges)...by mistake i clicked on that link and that service activated itself and 20 rupees where deducted. but for activating this service for 7 days only 10/- rs charges only ... .I call customercare and thay told that i activate this service twice so that 20 rs where deducted.and they didn't respond... pls refund the amount and deactivate the service.
Please help me regarding this
Thanks & Regards
Jintomon Jose
Mobile: 9035411810
email: jintopj@gmail.com

Dear Jintomon,

Greetings from Tata DOCOMO!

This is to inform you that the deducted amount of Rs,20 has been credited and your complaint for the deactivation of same service has been registered with docket number PGSR09331155, which will be resolved by 28-MAR-2011.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Dear Sir or Madam
Tata Docomo
Customer Care
Please unsubscribe me from cricket alert service which is costing me Rs 5 per day as I have not activated that service or else I would have to change my service provider, because this has happened more than once when I am talking to customer care of Tata about the service stopping which I have not even started.
My mobile number is 8866893943
My email id is mitthakkar86@gmail.com

Originally Posted by Unregistered

Dear Sir or Madam
Tata Docomo
Customer Care
Please unsubscribe me from cricket alert service which is costing me Rs 5 per day as I have not activated that service or else I would have to change my service provider, because this has happened more than once when I am talking to customer care of Tata about the service stopping which I have not even started.
My mobile number is 8866893943
My email id is mitthakkar86@gmail.com

Dear Customer

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

portfolio manager is activated in my phone with my mistake and this service is not deactivated i am call 3 times to 121 and no response to helping please help to deactivate my portfolio manager from my phone

Originally Posted by Unregistered

Dear Customer

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

SO What is the status of my inquiry?
I am waiting from a response from you people...
I made a complain about the cricket alerts which is costing me 5 rs per day.
please stop that and refund me the balance...

Originally Posted by Unregistered

portfolio manager is activated in my phone with my mistake and this service is not deactivated i am call 3 times to 121 and no response to helping please help to deactivate my portfolio manager from my phone

Dear Customer

Greetings from Tata DOCOMO!

Kindly provide us your Tata DOCOMO number and your alternate contact number and email id so that we can get in touch with you or go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Originally Posted by Unregistered

I am using the tata docomo from the day 1p/sec was introduced.I was satisfied with the service till a few months back when i was forced to pay for the packs that i have not opted for. For every seven days Rs.11 is deduced from my account for some 'arti' service. There is number given at the end of the subscription for deactivating the service (152233), but there is no response from the call. i couldn't contact CC service as when i press the option to call CC service recorded message says its a wrong option. I don't have any idea what to do. Please help me stop this service. My number:8015260812

Dear Customer

Greetings from Tata DOCOMO!

This is to informyou that as per checking with our concerned department, it has been found that the Live Arti service has been de-activated.


Should you require any further assistance please mail us at social@tatadocomomarketing.com

Originally Posted by Jinto

Dear Sir/Madam,
TATA DOCOMO,

Last day i got a sms of a service called as Tata Docomo Dive-in Portfolio Manager Plus along with which there was a link (which doesnot contain any terms and conditions or any charges)...by mistake i clicked on that link and that service activated itself and 20 rupees where deducted. but for activating this service for 7 days only 10/- rs charges only ... .I call customercare and thay told that i activate this service twice so that 20 rs where deducted.and they didn't respond... pls refund the amount and deactivate the service.
Please help me regarding this
Thanks & Regards
Jintomon Jose
Mobile: 9035411810
email: jintopj@gmail.com

Dear Customer
Greetings from Tata DOCOMO!

This is to inform you that the Port-folio manager service has been de-activated and the amount of Rs. 20/- has also been credited in your account.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Dear Sir/Madam,
TATA DOCOMO,

Last day i got a sms of a service called as Tata Docomo Dive-in Portfolio Manager Plus along with which there was a link (which doesnot contain any terms and conditions or any charges)...by mistake i clicked on that link and that service activated itself and 10 rupees where deducted. but for activating this service for 7 days only 10/- rs charges only ... .pls refund the amount and deactivate the service.
Please help me regarding this
Thanks & Regards
my number:8019125456
e-mail:akhila.kommu@gmail.com

Dear Sir,

I am Ninad Chavan, user of Mob: 7208695154. few days back one of the service called Portfolio Manager automatically started on my phone, i have tried to deactivate by calling customer care and logging into website of docomo but no use. Kindly deactivate the same. as i dont want to waste money 10 per week on it.

Ninad Chavan
7208695154
ninad0402@gmail.com

Originally Posted by Ninad Chavan

Dear Sir,

I am Ninad Chavan, user of Mob: 7208695154. few days back one of the service called Portfolio Manager automatically started on my phone, i have tried to deactivate by calling customer care and logging into website of docomo but no use. Kindly deactivate the same. as i dont want to waste money 10 per week on it.

Ninad Chavan
7208695154
ninad0402@gmail.com

Dear Ninad

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Dear sir,
I dunno how this service got activated

pls DEACTIVATE portfolio manager service customer care did not respond properly to my request
ive been charged also for this service but please just deactivate this service immediately!!
Thanks in advance
krishna chaitanyaa
8125609714
hyderabad

DearSir,
my number is 8125609714
please deactivate Portfolio manager on my number
ive tried many possible ways but no use except loosing balance for the delay
waiting for your repli
krishna chaitanya
hyderabad

Originally Posted by Unregistered

DearSir,
my number is 8125609714
please deactivate Portfolio manager on my number
ive tried many possible ways but no use except loosing balance for the delay
waiting for your repli
krishna chaitanya
hyderabad

Dear Krishna

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Please deactivate portfolio manager from my no. 8097285873 . Its been more than 7 weeks that i have been complaining to customer care , but it was useless, they could not deactivate it till now. I was charged 10
Rs for each week and i expect it to be refunded..
Plz get it done soon.
Email-sdeep_01@yahoo.co.in

Originally Posted by Sudheep

Please deactivate portfolio manager from my no. 8097285873 . Its been more than 7 weeks that i have been complaining to customer care , but it was useless, they could not deactivate it till now. I was charged 10
Rs for each week and i expect it to be refunded..
Plz get it done soon.
Email-sdeep_01@yahoo.co.in

Dear Sudheep

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

I usually use 160by2.com link on my mobile to send messages.Some days back i used the 160by2 and when the message was sent I was again going to press the compose button but above it was some game link as an advertisement or something which was pressed instead of compose button.The link was of some game.But i immediately cancelled the activity.Within seconds i got a message."Thank you for downloading java game.You have been charged Rs.99".What the hell the service is? Some days back also the same thing happened to me and i was charged Rs.30 at that time.I need a refund.What kind of service is this that you immediately deduct money without informing customer about its charges which in my case is done by mistake.I need a refund as it is big amount for me.Please reply as soon as possible.

My number is 9029522669
Emailid--- nehushh@gmail.com
Thanking you,
Neha

hello
i am M.venkatapathi raju, +919885533979. i am a port-in customer from vodafone. i am not at all satisfied with docomo. You are charging people for unwanted stuff. i got message about portfolio manager which has a link embedded, it doesnt even say about any monthly charges, or terms & conditions etc. I just wanted to know about it, so clicked the link. i have been charged with an amount that i dont remember. this is a game, isnt it?
that message which i got doesnt even say about any charges, but you are charging people. i got anohter message including a deactivation link, but that doesnt work at all. i clicked it, but i wasnt unsubscribed from that.

i am warning you not to repeat such idiotic ideas of sucking money from people. now deactivate that portfolio manager and give me back my money immediately. i m already charged twice for that. repay my money back and deactivate it before i take this complaint to consumer court.

Originally Posted by Unregistered

hello
i am M.venkatapathi raju, +919885533979. i am a port-in customer from vodafone. i am not at all satisfied with docomo. You are charging people for unwanted stuff. i got message about portfolio manager which has a link embedded, it doesnt even say about any monthly charges, or terms & conditions etc. I just wanted to know about it, so clicked the link. i have been charged with an amount that i dont remember. this is a game, isnt it?
that message which i got doesnt even say about any charges, but you are charging people. i got anohter message including a deactivation link, but that doesnt work at all. i clicked it, but i wasnt unsubscribed from that.

i am warning you not to repeat such idiotic ideas of sucking money from people. now deactivate that portfolio manager and give me back my money immediately. i m already charged twice for that. repay my money back and deactivate it before i take this complaint to consumer court.

Dear venkatapathi

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

dear subscriber,

i have been activated portfolio manager by mistake i am calling all the customer care but they are not doing anything please un subscribe my portfolio manger service from my mobile otherwise i should have do mnp to airtel my mobile number is 7204925299

Originally Posted by maaz ahmed

dear subscriber,

i have been activated portfolio manager by mistake i am calling all the customer care but they are not doing anything please un subscribe my portfolio manger service from my mobile otherwise i should have do mnp to airtel my mobile number is 7204925299

Dear Maaz

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com