Hi,

I got some hope when surfing on net, i came to know this site. Last year august month my mobile balance 150rs deducted from my prepaid account. Continuously i tried contacting customer care and had chat with representative 3 times. Below is the one last i had.There is reference no. Kindly do the needful

Location: Bangalore,KA
Mobile no: 9036294368
Date: I hope its previous week Saturday(Might be 27th Aug 2011)

Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.
{Naresh} Good Morning Mr. Sathish M. You are on line with Naresh.
{Naresh} How may I assist you?
{Sathish M} This regarding balance detection from my account
{Sathish M} refer this GBL0913831130
{Naresh} Definitely I would provide the information for you.
{Sathish M} No one contacted me yet.
{Naresh} I have checked with the complaint status sir,it has been stated that you have been correctly charged and there was no wrong deductions
{Sathish M} Okay tell me the reason why i have been charged?
{Naresh} Balance deducted for the GPRS session which you had used.
{Sathish M} I have activated internet pack on my mobile and i had 1.9 MB balance at the time of deduction
{Sathish M} How can you guys do like this?
{Sathish M} I want to escalate this, Give me proper contact person details
{Naresh} I'm sorry for the inconvenience that you have faced.
{Naresh} I will arrange a call back from our concern department .
{Sathish M} How soon they will they call back?
{Naresh} Definitely you will receive the call from our technical team.
{Sathish M} Am i used 3G service at the time of deduction?
{Naresh} But you have used Multiple session of GPRS sir.
{Sathish M} Take a compliant and give the reference no
{Sathish M} How can you say like this, see since last one month i am using like this only.
{Sathish M} Then suddenly you guys are deducted money from my account
{Naresh} Sorry sir i cannot take a complaint for this as this have been resolved.
{Naresh} If you want I can arrange a call back from our technical team.
{Sathish M} I want to escalate this issue
{Sathish M} I am not satisfied with your services
{Sathish M} Give me one genuine reason
{Naresh} You can forward it to listen@tatadocomo.com.
{Sathish M} Already i sent a mail. No one responded to that
{Naresh} Okay
{Naresh} i request you to kindly wait for the call sir.
{Sathish M} Since i am waiting for last 3 days
{Naresh} I understand your concern sir Definitely i will help you regarding this.
{Naresh} Is there any thing else I may assist you with?
{Naresh} Is there any thing else I may assist you with?
{Naresh} I am ending this conversation as there is no response from your end.Kindly get connected again if you have any other query. Thank you