Sir,
I purchased a handset with connection no. 9210711029 from Tata Indicom shop situated at N-44, Connaught Place under a scheme on 19.12.2012 "Baat Karne Ki Aajadi - Rs. 1400 main Rs. 1400 ka talk time free with handset"

The sales executive at the aforesaid shop assured me that as per scheme I am entiteled for a talk time of Rs. 500/- at activation and Rs. 300/- within 72 hours and Rs. 300/- twice at an interval of one month and two months respectively.

Sir, as per assurance I got the talktime of Rs. 500/- upon activation but I am not yet received any further installment of Rs. 300/- despite more than one months has lapsed. I made the submission for the aforesaid before the customer care executive of the company posted at the aforesaid shop as well as on customer care number provided by the company on several occasion details of the said complaint alongwith complaint number and persons contacted is detailed below:
Date of complaint Complaint Number Person contacted
------------------------- --------------------------- -------------------------
26.12.2011 1250486288 Madam Bharti
27.12.2011 1251612265 Mr. Arun
31.12.2011 1255689547 Mr. Amit
02.01.2012 1257882113 Mr. Harsh
03.01.2012 1258967842
20.01.2012 Customer care centre through e-mail
20.01.2012 Madam Rajila (Senior Executive)

Despite several complaint detailed above I have till date not received any satisfactory response from them resulting this complaint for justice before you.

hopeing justice from you

regard
rajesh aggarwal

Originally Posted by Tata Docomo Customercare

Dear Mr. Rajesh Aggarwal,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number PCR06489989 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Sir,

My aforesaid complaint is not yet resolved despite another one week has lapsed.

Sir, this shows that how a company not take care of his customer and compelled his customer to tolerate his third class poor ever time bad services despite the interfearance of Consumer Court. There is no doubt that company has no fear of the great law and order of our country.

With regard

Rajesh Aggarwal
30.01.2012