I was applied for TATA photon Internet serviceRs 599/- with the speed of 512 kbps(Unlimited), after activation of the plan after 15 days i realized activated plan was not which i did applied for. i went to TATA customer care center and raised complaint abd issue was solved after 3 days. I called to '121' service for bill issue and informed them that i won't pay for not opted plan. but customer care executive answered bill has to be paid, So i ignored to use the Internet but i were made few calls from it's land line for that i were ready to pay for phone usage but didn't listen to me and asked me to pay total bill.
now after three months recovery agent called to me and asked me to pay total Rs1,800/- bill must be cleared with in 2 days. i asked them to come to my office and he did but he hadn't listen to me rather behaved rudely even he sat in my office for 3 hours. someone convinced him and sent him out. he again called to me and came my office behaves with same manner. please advice me how to handle such incident? and how to stop the recovery agent to harass us?

Originally Posted by cb4f_s

I was applied for TATA photon Internet serviceRs 599/- with the speed of 512 kbps(Unlimited), after activation of the plan after 15 days i realized activated plan was not which i did applied for. i went to TATA customer care center and raised complaint abd issue was solved after 3 days. I called to '121' service for bill issue and informed them that i won't pay for not opted plan. but customer care executive answered bill has to be paid, So i ignored to use the Internet but i were made few calls from it's land line for that i were ready to pay for phone usage but didn't listen to me and asked me to pay total bill.
now after three months recovery agent called to me and asked me to pay total Rs1,800/- bill must be cleared with in 2 days. i asked them to come to my office and he did but he hadn't listen to me rather behaved rudely even he sat in my office for 3 hours. someone convinced him and sent him out. he again called to me and came my office behaves with same manner. please advice me how to handle such incident? and how to stop the recovery agent to harass us?

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Thank you for your reply.
details
Number: 0866 6696699
Plan 512kpbs Unlimted(COMBO).
Activated pack was different.
for more info
you can contact me on +91 9248 10 9248
email id: rsyamkumar@live.in

Originally Posted by cb4f_s

Thank you for your reply.
details
Number: 0866 6696699
Plan 512kpbs Unlimted(COMBO).
Activated pack was different.
for more info
you can contact me on +91 9248 10 9248
email id: rsyamkumar@live.in

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 296285379. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.