A number of complaints against Vodafone, and they all are on the verge of bullying their costumer.

Firstly, the number which I had for years was deactivated because I didn't use it for 60 days. Where was that clause? Was it conveyed to the consumers in any way? They spam me every day with junk messages and flash messages, but they could not tell me that I would lose my number that EVERYONE I know has?

Secondly, because of above problem, I had to use a roaming number which I was using when not in town. I need blackberry services for work and for networking, so I called up Vodafone customer care. The person told me to recharge for Rs. 399. I did so, and I get talk time instead. I call up customer care again and they tell me they are "sorry for the inconvenience, we will surely assist you". Rubbish. They said it would take a week to rectify the problem and get Blackberry services activated. Thats Rs. 400 down the drain for no reason.

Thirdly, I come back some time later, and go to the Indiranagar Vodafone store and get Blackberry services activated on the 18th of January 2012. The services work fine for 2 days. on the 21st of January, my Blackberry Internet Services (BIS) are stopped. I call customer care again, and they tell me it has been deactivated. By who I ask. They said it just has been deactivated. So on the 21st of January they take a complaint and say it will be sorted out in 24 hours. On the 22nd of January my services are still not activated. I call them up again and they say "we are sorry for the inconvenience, we will surely assist you".

Nothing has happened so far.

This is pure bullying and Vodafone not caring about costumers after the customers are locked in.

I have lost a contact number, more than Rs. 1000 in recharges related to Blackberry and talk time, and most importantly I have lost my patience and hope in the company.

I know what the response to this message will be

Hello Vikram,

Please be assured that we're looking into the matter and will get back to you with an update at the earliest. Email us at vodafonecare.ap@vodafone.com for any further assistance or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Karnataka


I do not want more mail and calls. I want court action. I beg you fellow forum members to guide me in filing a proper case for this gross negligence

Complaint Number: 1339485596 taken by employee named Heena

Hi Vikram,

We sincerely regret the inconvenience caused to you. Kindly share your number with us here Vodafone India - Complaints - Requests - Enquires so that we may be able to address your concern as soon as possible.

Regards,
Vodafone Customer Care

I have posted my docket number. Take a look at it. And I am no longer interested in your procedures where you ASSURE me that it will be taken care in 24 hours. I need less time than that to lose a business deal.


PS: My BIS is still not activated

you just linked me to an online grievances page? Are you serious? After all I said you link me back to something that does not work? I would rather go through the procedure of calling your nodal officer and having a word there

Hello Vikram,

Thanks for writing to us. Please be informed that your BB services have been de-activated due to low balance. For any further assistance please write to us at vodafonecare.kar@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Karnataka

Due to low balance? why would my service be deactivated when I have already paid for the BB services?

I have already paid the Rs. 400 towards BB services, why is there a need for me to have more balance?

Just because a customer is using blackberry services does not mean that they have infinite pools of cash. I was never informed of a minimum balance when I took the connection. I never got a message on my phone. And BB worked for one day. How did that happen? Do not just make up reasons for why my BB services have been de-activated. You as a network have made a mistake, I suggest you rectify it. It has been 4 days now that my services have been down. Will you re-imburse me for the losses? No.


Stop testing my patience and reactivate the services NOW. I do not want that 24 hour mumbo jumbo from you any more. I need it activated NOW.