---------- Forwarded message ----------
From: suman hati <suman.seva@gmail.com>
Date: Sat, Jan 28, 2012 at 10:53 AM
Subject: last rem: multiple receiving of sms---9933389544
To: vodafonecare.wb@vodafone.com, VODAFONECARE KOL <vodafonecare.kol@vodafone.com>
Cc: dola.lahiri1@vodafone.com, Ap@trai.gov.in, daca@trai.gov.in, pradvlegal@trai.gov.in, dipika.majumdar1@vodafone.com


Hi
This is last ever mail or complaining letter i am writing to Vodafone regarding my my problem (multiple receiving of sms). On 16th of Jan 2012 i have replaced my SIM card from Burdwan Vodafone store. After that day i haven't got any sms for more than single time till 25th Jan 2012. but from 25th Jan evening my problem of receiving the multiple sms got started again.

The fact is that you people are not interest to solve my problem. I didn't get any call or mail from your side regarding my problem after receiving my mails also.

If you people are not able to solve my problem then just let me know. Its the last time i am requesting or writing to you for my problem. If my problem is not solved within 3 working days then i have to quit Vodafone.

Regards
SUMAN KALYAN HATI
Mob: 9933389544

---------- Forwarded message ----------
From: suman hati <suman.seva@gmail.com>
Date: Mon, Jan 16, 2012 at 2:41 PM
Subject: Re: multiple receiving of sms---9933389544
To: VODAFONECARE KOL <Vodafonecare.Kol@vodafone.com>, vodafonecare.wb@vodafone.com, vodafonecare.india@vodafone.com


Hi
This is the worst service i have ever got from vodafone. Only for the the service oriented problem I have switched my no from Airtel (after using the Airtel for 4 years) to Vodafone, when MNP facility started. But after writing to you about my problem 10 days is over and still it is not solved. I got a call from your representative seven days back. He told me that he will discuss about my problem with the technical team as well as with the seniors and get back to me within two days. I have been waiting since, but my problem still persists.

I am fed up. Today I am going to replace my SIM from the Burdwan Vodafone store. If my problem will not be solved within three working day then I have to think about the alternative.

Give me a proper feed back asap.

Regards

Suman Kalyan Hati
Mob: 9933389544

On Sun, Jan 8, 2012 at 12:29 PM, VODAFONECARE KOL <Vodafonecare.Kol@vodafone.com> wrote:


Dear Subscriber,

Greetings from Vodafone!

Thank you for your email dated January 06, 2012, with regard to the Vodafone connection 9933389544.

Kindly note that your request will be processed at the following id vodafonecare.wb@vodafone.com which has already been forwarded by us.

Our representative shall revert to you with a resolution within 2 working days .

Your co-operation till then will be appreciated.

For future correspondence would request you to kindly direct your queries to vodafonecare.wb@vodafone.com to help us ensure faster resolution.

In case you need further help, please do call or email us. We’ll do our best to help you.

Happy to help

Debojyoti Sarkar

Vodafone Care

Contact numbers

Vodafone Care

For Enquiries: 111 or +91-9830098300
For Complaints / Requests: 198 (toll free)
Fax number: +91-(9830098241 or 9830098243)
E-mail: vodafonecare.kol@vodafone.com
Website: Prepaid, Postpaid, Online Recharge - Services | Vodafone India


Every 3000 sheets of paper cost us a tree. Let’s conserve.
SMS ACT GOGREEN to 111 (toll free) and get your bills only on email.




From: suman hati [mailto:suman.seva@gmail.com]
Sent: Friday, January 06, 2012 7:33 PM
To: VODAFONECARE (KOL-NE); VODAFONECARE KOL (KOL-NE)
Subject: multiple receiving of sms

Hi
I am Suman Kalyan Hati, my vodafone postpaid mob. no.- 9933389544. I am having a strange problem with the receiving of sms. I am getting a single sms for multiple times from last month. If any one ( any service provider except Vodafone or any company's system sms ) send me any sms , i am getting it for several times ( 5 - 10 times).
Even i am getting the sms on the next day same time when i got it first. I changed my handset as well as i checked all the settings of my mobile, but the problem remains same.

Regarding this problem I talked with the customer care. They told me to visit the vodafone store. I visited the vodafone store (Burdwan) on 28th Dec 2011. There the representative send one sms from her vodafone no. and I got it for a single time only. So she told that there is no problem with my SIM or system settings. My question is if I am getting all the service providers' sms as well as the service oriented sms of vodafone itself ( i.e. Bill information, feed back sms of IVR ) ; then is it the problem of all the service provider with me only!!!!

I am requesting you to please look into this matter and try to solve my problem otherwise it will be very difficult for me to use the no.


Regards
SUMAN KALYAN HATI
Mob. No.- 9933389544

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

Hi Suman,

Thanks for writing in. Please be assured that our Nodal Officer is looking into the matter and will get back to you at the earliest. You can email us at vodafonecare.wb@vodafone.com for any assistance in future or you can also can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, West Bengal & Andaman and Nicobar