Dear all
I am a vodafone Customer since last 5-6 years.
I lost my phone( mobile number 9899403166) and therefore requested a duplicate sim on 17th of June 2010 , which i was promised would be sent to me within 24 hrs.I requested the sim on an alternate address as I am a working woman and most of the time there is noone at my billing address to recieve my couriers n posts.
After apologising n regretting the delay for 17 days , on 3rd of July 2010 finally i was informed that since I hav requested the sim card delivery on an alternate address , therefore it cant be done and was asked to collect the sim from the vodafone store in person,(I wonder why i wasnt told about it on 17th of june 2010 when i made the call first time.).wasting lot of time in traffic n standing at the vodafone hours waiting for my number to come for more than one and a half hour I finally got to meet the represenattive (waseem)
at Sant Nagar Vodafone store.Again explaining him the whole story I finally gave up and asked for my duplicate sim, which was given to me and I was promised that it wil b activated withing 2-4 hours.after waiting for 24 hrs on 4th of July 2010 I call up the Customer care again , only to know that i have to again go and collect the sim in person.I asked to transfer my call to a superior and was made to spoke to a floor supervisor ( may be parmeet ), who listened to me and promised activation within 2 hours , and also promised he wil himself call on the number to check, but still my phone is not activated.TOday on 5th of July I again called uo the Customer care , Only to be told I have been a wrong sim card therefore I have to go and again collect the sim from a vodafone store.
I have been Harassed and tortured Mentally by the Vodafone customer care, floor supervisors and the store managers.Your customre care is a failure as they are not there to help but to trouble the Customers.

Shadaan Khan

Originally Posted by Shadaankhan

Dear all
I am a vodafone Customer since last 5-6 years.
I lost my phone( mobile number 9899403166) and therefore requested a duplicate sim on 17th of June 2010 , which i was promised would be sent to me within 24 hrs.I requested the sim on an alternate address as I am a working woman and most of the time there is noone at my billing address to recieve my couriers n posts.
After apologising n regretting the delay for 17 days , on 3rd of July 2010 finally i was informed that since I hav requested the sim card delivery on an alternate address , therefore it cant be done and was asked to collect the sim from the vodafone store in person,(I wonder why i wasnt told about it on 17th of june 2010 when i made the call first time.).wasting lot of time in traffic n standing at the vodafone hours waiting for my number to come for more than one and a half hour I finally got to meet the represenattive (waseem)
at Sant Nagar Vodafone store.Again explaining him the whole story I finally gave up and asked for my duplicate sim, which was given to me and I was promised that it wil b activated withing 2-4 hours.after waiting for 24 hrs on 4th of July 2010 I call up the Customer care again , only to know that i have to again go and collect the sim in person.I asked to transfer my call to a superior and was made to spoke to a floor supervisor ( may be parmeet ), who listened to me and promised activation within 2 hours , and also promised he wil himself call on the number to check, but still my phone is not activated.TOday on 5th of July I again called uo the Customer care , Only to be told I have been a wrong sim card therefore I have to go and again collect the sim from a vodafone store.
I have been Harassed and tortured Mentally by the Vodafone customer care, floor supervisors and the store managers.Your customre care is a failure as they are not there to help but to trouble the Customers.

Shadaan Khan

Hi Shadaan,

We apologize for the inconvenience that you may have faced. Further to our conversation, we believe your replacement SIM Card has now been activated and your are able to enjoy uninterrupted services on your Vodafone mobile. Further to this, we have tagged your request as service feedback and we would definitely pass it to our concerned team for their consideration. We would also like to assure you, going forward, your journey with Vodafone would be excellent. Thank you for your patience and continued patronage.

Please do write to us, with your feedback, at vodafonecare.del@vodafone.com
We would be happy to help.

Regards,
Vodafone Customer Care, Delhi & NCR.