Hello,

I, Ms. Martina Priya, had an ICICI credit card and an add-on card . I closed all the dues on 25/09/2009 and 03/10/2009. I got the report for closing the credit card through mail. Two months before (June-2010) I was trying for personal loan in HDFC and other banks, due to very important and urgent personal issue. All my loan applications had been rejected stating the negative CIBIL report. I did not have any other loan and all the loans have been closed almost a year back. So I wanted to check with all the banks I borrowed money before and called their customer care. Customer care came back with a reply stating there is no due. Then I applied for CIBIL report and got the CIBIL report 2-3 weeks later. and I could see that the credit card loan from ICICI is still showing current balance of 75, 507 rupees. Due to this irresponsible action from ICICI, I had gone through so much mental pressure and financial troubles. When we delay even 10-15 days, ICICI bank is ensuring the borrower name is on CIBIL report. But they are way too irresponsile when the borrower pays the loan back. For the amount of stress I had gone through, I want to sue them in the court. Now I need to ensure that my CIBIL record is properly updated. And I can see in this forum that I am not the only one who is suffering in this similar issue. I hope ICICI bank credit card department will ensure making my records clean as they are supposed to be.

Hi,

We are sorry for the problem that is caused to you.Kindly send us your contact details at care@icicibank.com and we shall get in touch with you at the earliest.Kindly refer "694389" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by Martinapriya

Hello,

I, Ms. Martina Priya, had an ICICI credit card and an add-on card . I closed all the dues on 25/09/2009 and 03/10/2009. I got the report for closing the credit card through mail. Two months before (June-2010) I was trying for personal loan in HDFC and other banks, due to very important and urgent personal issue. All my loan applications had been rejected stating the negative CIBIL report. I did not have any other loan and all the loans have been closed almost a year back. So I wanted to check with all the banks I borrowed money before and called their customer care. Customer care came back with a reply stating there is no due. Then I applied for CIBIL report and got the CIBIL report 2-3 weeks later. and I could see that the credit card loan from ICICI is still showing current balance of 75, 507 rupees. Due to this irresponsible action from ICICI, I had gone through so much mental pressure and financial troubles. When we delay even 10-15 days, ICICI bank is ensuring the borrower name is on CIBIL report. But they are way too irresponsile when the borrower pays the loan back. For the amount of stress I had gone through, I want to sue them in the court. Now I need to ensure that my CIBIL record is properly updated. And I can see in this forum that I am not the only one who is suffering in this similar issue. I hope ICICI bank credit card department will ensure making my records clean as they are supposed to be.