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Naaptol.com / Wespro Tablet 786

This is a discussion on Naaptol.com / Wespro Tablet 786 within the Others forums, part of the Consumer Forums category; Dear Sir, I have purchased a Wespro Tablet 786 via Naaptol.com site for 6298/- and once i received the device ...

  1. #1
    Junior Member
    Join Date
    Jan 2012
    Location
    Visakhapatnam
    Posts
    1

    Default Naaptol.com / Wespro Tablet 786

    Dear Sir,

    I have purchased a Wespro Tablet 786 via Naaptol.com site for 6298/- and once i received the device it was found that no Internet connection works,as per the site there are several ways of internet that can be used 3G, WiFi , and USB but i have tried all but none works.
    I contacted the customer support of Naaptol and was given the Wespro mail id and was told to contact them,i was informed via mail by Wespro Team to send the device back to they Mumbai service center for checks which i did and it was received by them on the 07.12.2011.
    The device was sent back to me on the 04.01.2012 and it is not powering on after several attempts.
    I have sent a mail to Wespro regarding this problem 48hrs back and have not received any response.

    Please advise next step of action to retrieve my money of get a new device from Wespro.

    I am pasting all correspondence that i have had with the Wespro Team below.

    Dear Sir,

    Would like to inform you that I have received the Wespro Tablet 786 via order no : 2673539 after you have repaired it but due to some unknown reason that tablet is not starting, I have charged the same for 6 hrs but still no response.
    Would like to know what is going on as a customer I have paid 6500/- for the tablet about 2 months back and till date it is not usable.

    Kindly advise what is to be done or I would be forced to go to the press and other channel to retrieve my money or new device.

    Awaiting your reply within 24hrs.

    Regards
    Steven Ireland


    From: Steven Ireland [mailto:steven@westcong.com]
    Sent: Monday, December 19, 2011 9:46 AM
    To: 'WESPRO SUPPORT'
    Subject: RE: Wespro tablet PC Tablet 786 Order No 2673539

    Dear Sir,
    It has been almost 2 weeks since you have received my WESPRO Tablet for repairs and still I have not received it back.
    I am leaving for Christmas holidays on the 20.12.2011 please provide me the docket no so that I can track and collect the same at the earliest.

    Regards
    Steven

    From: WESPRO SUPPORT [mailto:support@wesprodigital.com]
    Sent: Wednesday, December 14, 2011 2:19 PM
    To: 'Steven Ireland'
    Subject: RE: Wespro tablet PC Tablet 786 Order No 2673539

    Dear Sir,

    We have received the said product from the FFCL courier.

    The product is under the replacement process and will be dispatched to you within 7-10 working days.

    Please note your ref no marked in BOLD letters.

    NT/5021 2673539 FFCL A 52337089


    Regards,

    WESPRO SUPPORT TEAM

    From: Steven Ireland [mailto:steven@westcong.com]
    Sent: Wednesday, December 14, 2011 10:33 AM
    To: 'WESPRO SUPPORT'
    Subject: FW: Wespro tablet PC Tablet 786 Order No 2673539

    Dear Sir,

    Kindly advise on the below matter at the earliest.

    Regards
    Steven

    From: Steven Ireland [mailto:steven@westcong.com]
    Sent: Tuesday, December 13, 2011 9:34 AM
    To: 'WESPRO SUPPORT'
    Cc: 'sbireland25@gmail.com'
    Subject: RE: Wespro tablet PC Tablet 786 Order No 2673539

    Dear Sir,

    As per the first flight courier tracking the below mentioned parcel has been delivered to your office.
    Kindly advise when can I expect the same back.

    Regards
    Steven

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    A52337089 5-Dec-2011 Visakapatanam Mumbai Delivered CO.SEAL & SIGN 10:30 7-Dec-2011
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    From: WESPRO SUPPORT [mailto:support@wesprodigital.com]
    Sent: Friday, December 02, 2011 12:01 PM
    To: 'Steven Ireland'
    Cc: sbireland25@gmail.com
    Subject: RE: Wespro tablet PC Tablet 786 Order No 2673539

    You can address it to WESPRO DIGITAL PVT LTD

    Regards,

    WESPRO SUPPORT TEAM

    From: Steven Ireland [mailto:steven@westcong.com]
    Sent: Friday, December 02, 2011 11:50 AM
    To: 'WESPRO SUPPORT'
    Cc: sbireland25@gmail.com
    Subject: RE: Wespro tablet PC Tablet 786 Order No 2673539

    Dear Sir,

    I am sending the device back today kindly give me the name of person In-Charge so that it can be addressed to you or him.

    Regards
    Steven

    From: WESPRO SUPPORT [mailto:support@wesprodigital.com]
    Sent: Thursday, December 01, 2011 5:28 PM
    To: 'Steven Ireland'
    Cc: sbireland25@gmail.com
    Subject: RE: Wespro tablet PC Tablet 786 Order No 2673539

    Dear Sir,

    Please send back the unit to below mentioned WESPRO warehouse for checking.

    Please mention your order no and reason of returning the product in a letter and attached with the parcel.

    Please pack the product in travel worthy pack so it does not get damaged while in transit.

    Wespro Digital Pvt Ltd
    Pravasi Industrial Estate,
    B/50,3rd floor,Off Aarey Road,
    Vishweshwar Nagar Road
    Goregaon (E),Mumbai-400063

    Regards,

    WESPRO SUPPORT TEAM

    From: Steven Ireland [mailto:steven@westcong.com]
    Sent: Thursday, December 01, 2011 4:50 PM
    To: 'WESPRO SUPPORT'
    Cc: sbireland25@gmail.com
    Subject: RE: Wespro tablet PC Tablet 786 Order No 2673539

    Dear Sir,

    I have managed to install the below mentioned software but after installation the touch pad is not working.

    Kindly Advise.

    Regards
    Steven

    From: WESPRO SUPPORT [mailto:support@wesprodigital.com]
    Sent: Thursday, December 01, 2011 3:15 PM
    To: 'Steven Ireland'
    Cc: sbireland25@gmail.com
    Subject: RE: Wespro tablet PC Tablet 786 Order No 2673539

    Dear Sir,

    In such case , the product is not repairable by OS up gradation.

    Please send back the unit to below mentioned WESPRO warehouse for checking.

    Please mention your order no and reason of returning the product in a letter and attached with the parcel.

    Please pack the product in travel worthy pack so it does not get damaged while in transit.

    Wespro Digital Pvt Ltd
    Pravasi Industrial Estate,
    B/50,3rd floor,Off Aarey Road,
    Vishweshwar Nagar Road
    Goregaon (E),Mumbai-400063

    Regards,

    WESPRO SUPPORT TEAM

    From: Steven Ireland [mailto:steven@westcong.com]
    Sent: Thursday, December 01, 2011 2:52 PM
    To: 'WESPRO SUPPORT'
    Cc: sbireland25@gmail.com
    Subject: RE: Wespro tablet PC Tablet 786 Order No 2673539

    Dear Sir,

    I have tried the SD but still no response as informed I downloaded the below ” Firmware Install & WMT File “ but when I put it into the tablet and switched it on there was no response.

    Kindly Advise.

    Regards
    Steven

    From: WESPRO SUPPORT [mailto:support@wesprodigital.com]
    Sent: Thursday, December 01, 2011 11:38 AM
    To: 'Steven Ireland'
    Cc: sbireland25@gmail.com
    Subject: RE: Wespro tablet PC Tablet 786 Order No 2673539

    Dear Sir,

    Please try to update the Os as per the below instructions and advice if it is working ok.

    Please download & use the below OS and copy it in to micro SD card as shown below.

    You will need to copy “FIRMWARE INSTALL & WMT FILE” folder in to SD card and insert it in the TABLET.

    Switch on the TABLET & the OS will start loading fresh OS immediately.

    MID LINK

    WESPRO 786.zip - 4shared.com - online file sharing and storage - download - Dipak Mehta


    Please follow below procedure.

    1.) Click on the link. It will ask you to download now (blue button).
    2.) After clicking download now, a timer window will start. Let it finish. You will get click to download link.
    3.) Download the software and open it with WINRAR software.
    4.) You will get “FIRMWARE INSTALL & WMT FILE” folder in the software. Please format the SD card you are using and copy the “FIRMWARE INSTALL & WMT FILE” in to the black micro SD color card.
    5.) Switch off the TABLET and insert the SD card in to SD card slot which is given at right hand side corner of TABLET.
    6.) Switch on the TABLET, it should automatically load all the operating system files of your TABLET.


    Regards,

    WESPRO SUPPORT TEAM

    From: Steven Ireland [mailto:steven@westcong.com]
    Sent: Thursday, December 01, 2011 11:09 AM
    To: support@wesprodigital.com
    Cc: sbireland25@gmail.com
    Subject: FW: Wespro tablet PC Tablet 786 Order No 2673539
    Importance: High

    Dear Sir,

    Please refer to above order no for PC Tablet 786.

    I have purchased the above tablet but after several ways of Internet I am still not able to get any internet connection, I have tried the below internet connections:

    1. HUAWEI via Reliance Net connect
    2. Land internet connection via BSNL.
    3. Tata Proton plus USB
    4. 3G via Vodafone / Airtel / Aircel
    5. Wireless connections

    All of the above have failed to connect and the tablet is unable to read any type of internet connections.

    Kindly advise on urgent basis as to what is to be done.

    This is the second mail I am sending request you to kindly revert at the earliest.

    Thanks & Regards
    Steven Ireland
    Western Carriers
    Visakhapatnam
    Mobile: 9966010023


    From: Steven Ireland [mailto:steven@westcong.com]
    Sent: Wednesday, November 30, 2011 5:15 PM
    To: 'support@wesprodigital.com'
    Subject: Wespro tablet

    Dear Sir,

    I have purchased a Wespro tablet but no type of internet connection is working kindly advise what internet connection to use.


    Thanks & Regards
    Steven Ireland
    Western Carriers
    Visakhapatnam
    Mobile: 9966010023




    Regards
    Steven Ireland
    Mobile: 09966010023

  2. #2
    Senior Member
    Join Date
    Jan 2012
    Posts
    314

    Default Response Order # 2673539

    Dear Mr.Steven,

    Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

    Your complaint Id 2055784 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

    Please be assured of complete & satisfactory resolution.



    Thanks & Regards,

    Customer Care
    Naaptol Online Shopping Pvt.Ltd.

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