Dear Sir,

I am buying Boss Mobile phone on 06/02/2010 via naaptol.com.

Today my Touch Screen Mobile is not working due to touch screen is not working so i call to naaptol customer care but they are said this is not covered in warrenty. I read warrenty card's T&C but they are not mantioned for above subject. Naaptol Customer care Executive said please pay Rs.1200/- for that. why should i pay for that, please help me any send notice to tham.


My Order No. 166348
Dated 06.02.2010
Kamlesh Patel
Jenburkt Pharmaceuticals Ltd,
Nirmala Apartment,
93, J.P. Road, Andheri(West),
Mumbai - 400058.
9022908320

Dear Mr. Patel,

It is disappointing to know that you had a bad experience on your purchase of Boss e Phone 3300 from Naaptol.com. I would like to apologize for the inconvenience caused to you.

However, the warranty for the touch screen of the Boss e Phone 3300 is valid for 24 hours from the day of delivery.

You can also contact us support@naaptol.com or crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Customer Care.