Dell Streak Issue
I have purchased a Dell streak 5 from Ahmedabad some 4 months back. since then I am facing problems every now and then. Right now I am not able to connect to internet although service providers connection is working fine. I checked with other friends who have subscribed to the same service provider. Its vodafone.
I have got the cell phone replaced two times. This is the third instrument I am using.
1. First time, only after two days I got replacement because it was not catching the network.
2. Second time it was getting hanged and response was very slow so I spoke to local service center representative and got it replaced. Between second and third instrument, I did factory reset two times.
3. Now the third handset-currently I am using- has following problems.
a. Now I am not able to connect to GPRS. Cell shows GPRS connection but not able to open websites, twitter and not getting any mails.
b. Even getting Force Close error so many times.
c. Even not able to talk through
d. Picture gallery is not refreshing the pictures stored on SD Card
f. Audio files dont get refreshed in the desk widget unless I restart the cell.
In between because of slow response, I was advised to get my firmware updated from the local representative and I followed the same at service center.
Now every time Dell offer to replace the handset. My concern is that they are not accepting that the handset has problem. Initially I cooperated but now I am getting frustrated because every time I get replacement or do factory reset or get the firmware updated, I have to follow following process all again
a. Take entire cell back up including contacts
b. After reset, restore the back up
c. Configure all the setting as per my preferences
d. Download all the applications I had earlier as dell back up doesn't cover this
e. Configure all the application all over again
Apart from this, I loose the auto dictionary created for swype keyboard as per my usage for which there is no option to take back up or restore.
Once or twice i did in the name of cooperation but now doing same all the time cost me time and money. Going to service center every time cost me time and money too.
Above all it is very frustrating and dell has nothing to offer apart from replacement.
Why should I do all these exercise all over again every time because of Manufacturer's mistakes ?
Dell warranty is for one year only. I suspect that the handset has problem so after one year where will I go and complain. ?I have completely lost faith in this handset.
And Its been just 4 months to my purchase and I have done all cumbersome process almost 6 time. Frequency is almost once a month. So how can I trust the instrument. Any instrument I will receive will be faulty and I will be trapped once the years time is over.
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Originally Posted by TulsiAtDell
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