hello, i brought dell xcd 35 mobile on 25 oct. on receiving mobile i observed two dead pixels on center of the screen. so i tried dell mobile support and after ringing for 2 to 3 days i accepted to live with fault and stopped trying. after 2-3 days i observed my mobile getting switched off automatically around 5-6 times a day even when i was kept in idol mode and within week from purchase its dead. nothing happening on pressing power button. Again i tried to call customer care with embarrassing results. tried for email support and site asked me to put service tag product (BJHSBQ1), and when entered product invalid please try again later. after many attempts i searched for carry in service center and got address of Digicomp solutions, Nehru place. so i went to nehru place, waited around 3 hours, they took my mobile for repair AND ASKED ME TO CALL AFTER 20 DAYS . they gave me service paper with no service order no, no DSP reference no on it. after 20 days when i called them on Thursday they told me to call on saturday. Again i called them on saturday(today) and within second i was replied to call on Friday next week.
I am confused where to ask and where to go to launch complain. there is not even simple email sup[port from dell. Me and my many friends have purchased dell laptops and now frightened about dells warranty service. if anyone knows how to reach dell authority personnel through email please let me know. my email id is chetanbhangale10@gmail.com

Hello
I am very sorry to hear this and apologize for the unsaid delay. Please send your contact details to DellIndia_telecoms@Dell.com. This is the email id of our Mobile Resolution team who can help you resolve this issue.

Regards,

-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.