I had purchased Boss Mobile e Phone 3300 vide orderno. 417786. I had booked this after viewing Naaptol.com Ad in Times of India. It said that the mobile comes with a 6 month warranty.

It was delivered to me on 02/06/2010.

After 15 days the touch screen stopped functioning.

I contacted naaptol call centre.

I was bluntly told that although I have a warranty for 6 months I will have to Pay Rs.1200/- for touch screen.

I Want to fight the case.

(i) Mobile is not working since purchase (6 months' warrantee is assured by Naaptol!):
- Touch Screen erratic
- Speaker does not work in normal mode (no sound)
- Battery gets discharged in 3-4 hrs
(ii) I tried to take up the matter with Helpline nos., but got vague & evasive replies, i.e.,:
- Send the set thru courier (no address was provided ven after repeated calls)
- For touch screen, I will be charged Rs. 1200/-
- I will have to pay for the battery (was told that for battery only 1 month warrantee is there!)
(iii) When I tried to argue that the set is defective & not functional since purchase, the phone was cut off (this happened many times the moment I disclosed the order nr.)
Will you, please, help? I stay in Mumbai (Cell: 9423581189)
Thanking you.
- RC Arora

Originally Posted by R C ARORA

(i) Mobile is not working since purchase (6 months' warrantee is assured by Naaptol!):
- Touch Screen erratic
- Speaker does not work in normal mode (no sound)
- Battery gets discharged in 3-4 hrs
(ii) I tried to take up the matter with Helpline nos., but got vague & evasive replies, i.e.,:
- Send the set thru courier (no address was provided ven after repeated calls)
- For touch screen, I will be charged Rs. 1200/-
- I will have to pay for the battery (was told that for battery only 1 month warrantee is there!)
(iii) When I tried to argue that the set is defective & not functional since purchase, the phone was cut off (this happened many times the moment I disclosed the order nr.)
Will you, please, help? I stay in Mumbai (Cell: 9423581189)
Thanking you.
- RC Arora

I shall be thankful for quick reressal.

Dear Deepak,

It is disappointing to know that you had a bad experience on your purchase of Boss e Phone 3300 from Naaptol.com. I would like to apologize for the inconvenience caused to you.

However, we would like to inform you that as mentioned in the User manual of Boss e Phone 3300, the touch screen warranty is liable only for 24 hours from the day of delivery.

You can also contact us support@naaptol.com or crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Customer Care