Dear Sir/Madam,
I have ordered Alcatel 802-Y-Black-silver Mobile phone through Hope shop 18 which was delivered to me on 19/11 at 12.00. After checking the phone, in the evening I found the camera is grossly faulty. All images are coming shadowed and greenish. I have tried all settings and came to conclusion that it is making incorrect mixture of colours. Every thing is in green, though sepia green setting is not done. Even a red object is photographed as green. When I cover the camera lens, there are lots of green pixels on phone screen observed. My friend has same model purchased from Big Bazar, do not have this problem and photo quality is good. Supplier of this phone to
home shop 18 is North India Top Company Ltd., DwarkaSector-26, Delhi

In the evening I called hope shop 18 and requested to replace this item. They have denied to this request and tell me to contact your service centre on 9971152860. When I called your service centre, nobody was picking up phone. Mail sent to customersupport@pactelindia.com is bouncing back indicating non-existent e-mail address. I do not know what to do really

IMEI of the phone is 359089031791288. Hope shop 18 order no 907618627, suborder 38060537. Invoice date Nov 18, 2011 and no BAR/11/11/78748.

Because of paucity of time I booked through on-line shopping and really do not have much time to visit your service centre again and again.

I DO NOT UNDERSTAND when a brand new phone is delivered, why it is not checked by your supplier. This is clear case of MANUFACTURING DEFECT, so
why your supplier will not replace it ?? I AM NOT USING THE PHONE AND IS KEPT AS IT IS BRAND NEW. What I feel is this is clearly against consumer law and I request you to take early action on this.
Thanks & Rgards

B K Das,
Tel. No 9910390277, 24305095
E-mail: cbkdas@gmail.com, bkd@nic.in
Address: B-309, Pragati Vihar, Lodhi Road, New Delhi-110003

Hello Sir

I ordered videocon dual sim multimedia bar phone model no. v1531 on 05 December 2011 from Homeshop 18.The order number is 908033141.This order was with the free connection of videocon d2h connection worth Rs1699. Today i.e. on 06 December 2011 a courier boy came with the parcel with mobile phone only. I asked him about the d2h connection.He asked to call Homeshop18 for the same.I called the Homeshop 18 again. The agent told that the voucher is inside the parcel and i will have to call videocon toll free number mentioned on the voucher. But his was not the case. Both mobile set and videocon dish was supposed to be delivered at the same time. And later I should have contacted to videocon for the installation of d2h connection. But as this parcel was without videocon dish,I rejected the parcel. Also I contacted the courier service Blue dart to ask the status of delivery and told the details of the order.The courier parcel number was 58550980493. The agent asked to reject the parcel as it was not with the d2h connection. I duly rejected it.
Again I called Homeshop 18 and told the agent that unless I check the product if it is genuine or not,I will not pay the amount of Rs.1999 for which this order was placed. The agent asked to pay the amount first and take the parcel. Here I sensed some foul play. As this is my first attempt to buy online product,I feel I was cheated by Homeshop 18.

May I request you to look in this mater and revert me ASAP. Again I repeat, I will accept the parcel with both mobile and d2h connection only.

Thanks And Regards
Abhijit Pathak