I have given my micromax handset (gc400)on dated 15.10.11 for repair due to some problem in mother board.
Request no-N030667-1011-277829//R1110F0332399.
I have visited customer care center more than 10 times.
Copy of the mails is attached



On Tue, Dec 6, 2011 at 6:10 PM, Neetu Bhatia <neetubhatia09@gmail.com> wrote:

I have already mentioned many times regarding rude & irresponsible attitude of the staff of Shadi Pur Depot Service Center.
Then whom shall I Contact????

Instead of resolving the issue you are asking me to go here & there on daily basis.

Is it my duty to check the repaired handset or your duty to provide correct handset????
Who will pay the compensation for harassment which i am facing for nearly 2 months????

I want a new handset or refund of Rs 4500/- without any failure

Neetu



On Mon, Dec 5, 2011 at 4:09 PM, Micromax <info@micromaxinfo.com> wrote:



Dear Valued Customer,


Thank you for your Email, we would like to apologize for the inconvenience caused to you,further request you to contact the Authorized Service centre and get the device checked, in case the handset is not repaired upto the satisfaction.

For any further Assistance and Query you can contact us on the Customer Support & number given below:

18605008286

You can also log onto our website for information Micromax: Nothing Like Anything | Mobile Phones India


Thanks & Regards,
MMX SUPPORT

From: Neetu Bhatia [mailto:neetubhatia09@gmail.com]
Sent: Sunday, December 04, 2011 7:49 PM

To: Micromax
Subject: Re: Handset Not Repaired since 15.10.11

Your mail is still incomplete
I have not got reply for the queries asked in the last mail
The handset which you are not able to repair for 48 days,will it work for even 48 hours after repair????

May i know what action has been taken against the irresposible staff of Shadipur Depot Service Center?
On Sat, Dec 3, 2011 at 4:50 PM, Micromax <info@micromaxinfo.com> wrote:


Dear Valued Customer,


Thank you for your Email, We would like to apologize for the inconvenience caused to you.Further your handset will be ready to delivery by next week.


For any further Assistance and Query you can contact us on the Customer Support & number given below:

18605008286

You can also log onto our website for information Micromax: Nothing Like Anything | Mobile Phones India


Thanks & Regards,
MMX SUPPORT

From: Neetu Bhatia [mailto:neetubhatia09@gmail.com]
Sent: Saturday, December 03, 2011 1:43 PM

To: Micromax
Subject: Re: Handset Not Repaired since 15.10.11



Your telephonic & mail replies clearly shows that your company is unable to repair my handset.

The handset which you are not able to repair for 48 days,will it work for even 48 hours after repair????

May i know what action has been taken against the irresposible staff of Shadipur Depot Service Center?


Hence I want a new handset or refund of Rs 4500/- along with compensation for harassment


On Thu, Dec 1, 2011 at 1:51 PM, Micromax <info@micromaxinfo.com> wrote:


Dear Valued Customer,


Thank you for your Email, we would like to apologize for the inconvenience caused to you, further your complaint is already in process and the Escalation team will contact you as soon as the issue is resolved, kindly cooperate.

For any further Assistance and Query you can contact us on the Customer Support & number given below:

18605008286

You can also log onto our website for information Micromax: Nothing Like Anything | Mobile Phones India


Thanks & Regards,
MMX SUPPORT

From: Neetu Bhatia [mailto:neetubhatia09@gmail.com]
Sent: Wednesday, November 30, 2011 6:26 PM
To: Info; consumers_forum90@rediffmail.com

Subject: Re: Handset Not Repaired since 15.10.11


I again called at no 011-65849050 today & Ms Mamta told me that still 3-4 days are required to repair the handset.
It clearly shows that there is some major problem in the handset & micromax service center is unable to resolve.

In view of the above a new handset must be issued to me to avoid any dispute.

Neetu

On Wed, Nov 30, 2011 at 9:07 AM, Neetu Bhatia <neetubhatia09@gmail.com> wrote:


Yesterday ie.29.11.11,i called at the contact number given by you in the last mail.
Mr Sagar picked up the call & promised me to give status of my handset within 10 minutes on my Number but he did not call .Hence after waiting for two hrs i again called on that number & Mr Sagar told me that my handset is not yet fully reparied & still there is some problem of LCD.

Why this micromax company is harassing me by daily replying that i can collect the handset when handset is not yet reparied????
I think no one in this company is seriously resolving the consumer's problem & just sending an auto system generated replies.
Your behaviour shows that my handset is not repairable & you are exchanging mails nothing else

Be ready for legal action.



Neetu


On Mon, Nov 28, 2011 at 8:32 PM, Neetu Bhatia <neetubhatia09@gmail.com> wrote:

---------- Forwarded message ----------
From: Micromax <info@micromaxinfo.com>
Date: Mon, Nov 28, 2011 at 3:50 PM
Subject: RE: Handset Not Repaired since 15.10.11
To: Neetu Bhatia <neetubhatia09@gmail.com>


Dear Valued Customer,


Thank you for your Email, we would like to inform you that you need to contact the Authorized Service centre and get the device from there .

M/S S.K. ENTERPRISES(NEW DELHI)
2157/A, GURU ARJUN NAGAR,
OPP.SATYAM CINEMA, NEAR
SHADIPUR METRO STATION.DELHI
110008
011-65849050
9210000056



For any further Assistance and Query you can contact us on the Customer Support & number given below:

18605008286

You can also log onto our website for information Micromax: Nothing Like Anything | Mobile Phones India


Thanks & Regards,
MMX SUPPORT

From: Neetu Bhatia [mailto:neetubhatia09@gmail.com]
Sent: Sunday, November 27, 2011 8:29 PM

To: Micromax
Subject: Re: Handset Not Repaired since 15.10.11




I received 2 sms from Micromax stating that my handset has been repaired & i can get the same from the center at any time from 10 am to 6 pm on any working day.

Let me know the address & name of the person from whom i shall collect my handset.

Neetu
On Fri, Nov 25, 2011 at 5:56 PM, Micromax <info@micromaxinfo.com> wrote:


Dear Valued Customer,


Thank you for your Email, We would like to apologize for the inconvenience caused to you, further request you to contact the Authorized Service centre call us on our customer care number for further assistance.


For any further Assistance and Query you can contact us on the Customer Support & number given below:

18605008286


You can also log onto our website for information Micromax: Nothing Like Anything | Mobile Phones India

Thanks & Regards,
MMX SUPPORT

From: Neetu Bhatia [mailto:neetubhatia09@gmail.com]
Sent: Friday, November 25, 2011 4:13 PM
To: Micromax
Cc: consumersforum1980@rediffmail.com; consumers_forum90@rediffmail.com; ceo@micromaxinfo.com

Subject: Re: Handset Not Repaired since 15.10.11


I received a call on 18.11.11 for getting my handset from the customer care center from no 9266078915 on 21.11.11
I went to the center on dated 24.11.11(after a lapse of 4 days) & gave my slip to the one sitting on the counter who was aware of the call given to me on dated 18.11.11.

I waited for more than an hour & Mr Mohit told me that my handset has not yet been reparied & on asking when will I get back my handset,he refused to answer any query.

This is not happening with me only.Many other people are facing the same problem in the Customer care Center of Shadi Pur.
The Staff of this center is very rude & are always having party time in the center..
Let me know the reason for not returning the handset &Exact date & time on which i can collect the handset from the customer care of Shadi Pur Depot

You are also required to make compensation for harassment since 31.10.11
Please give me your reply urgently otherwise I will take legal action against micromax mobile company especially the staff of shadi pur Depot Customer care Center.


Neetu
On Fri, Nov 18, 2011 at 11:14 AM, Micromax <info@micromaxinfo.com> wrote:


Dear Valued Customer,


Thank you for your Email, We would like to apologize for the inconvenience caused to you, and we are escalating your details to the Escalation team and they will revert to you as soon as possible.

For any further Assistance and Query you can contact us on the Customer Support & number given below:

18605008286

You can also log onto our website for information Micromax: Nothing Like Anything | Mobile Phones India


Thanks & Regards,
MMX SUPPORT

From: Neetu Bhatia [mailto:neetubhatia09@gmail.com]
Sent: Thursday, November 17, 2011 9:39 PM
To: Micromax

Cc: consumersforum1980@rediffmail.com; consumers_forum90@rediffmail.com
Subject: Re: Handset Not Repaired since 15.10.11


Today in the morning I went to the Customer Care Center & was being told to come in the evening for collecting the handset but again after waiting for an hour they were not able to give me my handset.
In mail dated 10.11.11 you have asked me to collect the handset next week but your customer care center is unable to provide me the same even today.
This mail seems to be auto generated by the system & every customer gets the same reply whatever the status of problem is

Let me know the reason for not returning the handset &Exact date & time on which i can collect the handset from the customer care of Shadi Pur Depot

You are also required to make compensation for harassment since 31.10.11
Please give me ur reply urgently otherwise I will take legal action against micromax mobile company.

On Thu, Nov 17, 2011 at 1:33 PM, Micromax <info@micromaxinfo.com> wrote:


Dear Valued Customer,


Thank you for your Email, we would like to inform you that your handset has been repaired and you can cross check with the service centre for collecting the handset.

For any further Assistance and Query you can contact us on the Customer Support & number given below:

18605008286

You can also log onto our website for information Micromax: Nothing Like Anything | Mobile Phones India


Thanks & Regards,
MMX SUPPORT

From: Neetu Bhatia [mailto:neetubhatia09@gmail.com]
Sent: Wednesday, November 16, 2011 7:04 PM
To: Info
Cc: consumersforum1980@rediffmail.com; consumers_forum90@rediffmail.com

Subject: Re: Handset Not Repaired since 15.10.11


Today i went to the customer care center to collect my handset but again it was not given to me.
Customer Care Staff of Shadi Pur Depot is so irresponsible that they don't check their mails on daily basis leading to non collection of my handset.
It seems that my handset is not repairable or your service center is not capable enough to repair the same.
I have totally lost faith against this handset as well as for this model.

I must be allowed to purchase a new higher model by paying the differnece amount of the 2 models& compensation for harrasment.

.


Regards
Neetu Bhatia
9818264789


On Thu, Nov 10, 2011 at 4:26 PM, Info <info@micromaxinfo.com> wrote:


Dear Valued Customer,



Thank you for your Email, we would like to inform you that you can collect the handset next week from service center.



For any further Assistance and Query you can contact us on the Customer Support & number given below:

18605008286


You can also log onto our website for information Micromax: Nothing Like Anything | Mobile Phones India




Thanks & Regards,

MMX SUPPORT




From: Neetu Bhatia [mailto:neetubhatia09@gmail.com]
Sent: Thursday, November 10, 2011 2:30 PM
To: Micromax

Subject: Re: Handset Not Repaired since 15.10.11


Pl let me know when i will get my handset.
It seems in this company consumer's complaint is taken for granted.
On Tue, Nov 8, 2011 at 1:22 PM, Micromax <info@micromaxinfo.com> wrote:


Dear Valued Customer,


Thank you for your Email, We would like to apologize for the inconvenience caused to you, and we are escalating your details to the Escalation team and they will revert to you as soon as possible.


Your complaint number is: MMX0811115654

For any further Assistance and Query you can contact us on the Customer Support & number given below:

18605008286

You can also log onto our website for information Micromax: Nothing Like Anything | Mobile Phones India


Thanks & Regards,
MMX SUPPORT

From: Neetu Bhatia [mailto:neetubhatia09@gmail.com]
Sent: Monday, November 07, 2011 6:11 PM
To: Info
Subject: Re: Handset Not Repaired since 15.10.11


I have already provided scanned copy of the Material received note.
Attaching the same again.


Regards
Neetu Bhatia
9818264789
On Mon, Nov 7, 2011 at 12:22 PM, Info <info@micromaxinfo.com> wrote:


Dear Valued Customer,



Thank you for your Email, we would like to apologize for the inconvenience caused to you and request you to provide us scan copy of jobsheet to assist you further.



For any further Assistance and Query you can contact us on the Customer Support & number given below:

18605008286


You can also log onto our website for information Micromax: Nothing Like Anything | Mobile Phones India




Thanks & Regards,

MMX SUPPORT




From: Neetu Bhatia [mailto:neetubhatia09@gmail.com]
Sent: Sunday, November 06, 2011 4:31 PM
To: care@micromaxinfo.com; support@mrmx.com
Subject: Handset Not Repaired since 15.10.11


Dear Sir,
I have given my micromax handset (gc400)on dated 15.10.11 for repair due to some problem in mother board.
Request no-N030667-1011-277829//R1110F0332399.
I visited customer care centre of Shadi Pur Depot twice on dated 31.10.11 when Mr Mohit & Mr Alok assured me for repaired handset on 02.11.11 & then i visited on 03.11.11 but response was not given properly & Mr Mohit (9716860686) asked me to contact customer care directly through 44770000 but this no is going on busy.

This is the worst response i ever had from any customer care center.

Please exchange my handset with a new one at the earliest.
Retail Invoice & MRN is also attached
Regards
Neetu Bhatia