Respected Sir,

I purchased mobile set Nokia E-71(IMEI/Serial number of the phone - 359357039300778) from on in Rs.13000.00
which started problem of Charging on next day and I visited to "Nokia Care Mobile Super Market, Shop No.1-2, Hotel Zoom

Complex, Industrial Area-A, Ludhiana (Phone - 0161-4616190)" on 26.06.2010 vide Job Sheet No.12433527/100626/26 but of no

use. Executive at Nokia Care given me handset after repairing it but same problem on next day.

Matter forwarded to Nokia on their website and received reply on 30.06.10 as below:

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From: "contactcentre.india@nokia.com" <contactcentre.india@nokia.com>
To: devansh_steels@yahoo.com
Sent: Wed, June 30, 2010 12:27:16 AM
Subject: Nokia - Sandeep Kumar – E71 Service Provision
Dear Mr. Kumar,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the post service functionality of Nokia E71. We understand your displeasure over the post

service quality of your mobile phone and we sincerely regret the inconvenience caused. Kindly be assured that Nokia

manufactures mobile phones and accessories with focus on optimal performance and user friendliness.

Further, as a part of our post service review process and in order for us to initiate an assessment of your phone concern, we

require your handset to be present at a Nokia Care Centre. Hence, we request you to take your phone to the nearest Nokia Care

Centre and revert with the below mentioned details. Please be assured that our technicians will assist you in the best

possible way.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be

repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

Nokia India - Nokia Care Center

Details required:

1) Location and complete address of the Nokia Care Centre (where your handset is submitted)

2) IMEI/Serial number of the phone
3) Date when the phone was submitted
4) Your alternate contact number

The above mentioned details are vital and will help us assist you further. You may also note that in order for our customer

care division to look into other desired options apart from the regular service provision of the phone, we would require to

study and ****yze the present and previous service provision of your mobile phone.

Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If

the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the

PC. Back up can be taken, provided the phone is in “ Power ON ” condition. The technicians at the Nokia Care Centre and Nokia

India would not be responsible for the loss of data during the repair process.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am

and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at Nokia India - Ask Nokia
To ensure proper handling, please continue to use the current subject line.
Kind regards,
Nancy. J
Nokia Care

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Reply to which forwarded as below on 01.07.2010:-

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Re: Nokia - Sandeep Kumar – E71 Service Provision
...
From:
Rahul Aggarwal <devansh_steels@yahoo.com> [Chat now]
...
View Contact
To: contactcentre.india@nokia.com
Dear Nancy. J,

Thanks for reply.

It is for information that we have submitted in our previous complaint that we have sent mobile at Nokia Care but of no use.

Further, as per your requirement, we provide details as under:-

1) Location and complete address of the Nokia Care Centre (where your handset is submitted)


Nokia Care Mobile Super Market, Shop No.1-2, Hotel Zoom Complex, Industrial Area-A, Ludhiana (Phone - 0161-4616190)

2) IMEI/Serial number of the phone
359357039300778
3) Date when the phone was submitted
26.06.2010 - Job Sheet No.12433527/100626/26
4) Your alternate contact number
94170-44034, 93169-44034

Kindly revert as early as possible.

With Regards,

Sandeep Kumar

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Wed, July 7, 2010 4:35:08 PM

Fw: Nokia - Sandeep Kumar – E71 Post Service Functionality
...
From:
Rahul Aggarwal <devansh_steels@yahoo.com> [Chat now]
...
View Contact
To: contactcentre.india@nokia.com
Cc: Sandeep Aggarwal <saggarwal77@ymail.com>

Dear Sylvia Alphonse,


Kindly check the matter as previously forwarded that there is no result at Nokia Customer Care so either give me alternate

handset to send it for one week or I am ready for sending it for 2-3 hours as I have only one handset.


My fault is only I purchased nokia handset. If any solution revert otherwise consumer forum is open.


Sandeep Kumar
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Thu, July 8, 2010 1:54:36 PM

From:
"contactcentre.india@nokia.com" <contactcentre.india@nokia.com>
...
View Contact
To: devansh_steels@yahoo.com

Dear Mr. Kumar,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the post service functionality of Nokia E71. We understand your displeasure over the post

service functionality and we sincerely regret the inconvenience caused. You may kindly note that in order for us to initiate

an investigation of your phone concern and to provide an effective and definitive resolution; we require your handset to be

present at a Nokia Care Centre. Hence, please submit your phone at a Nokia Care Centre and revert with the latest job sheet

number.

Please be assured of our best attention in resolving the phone concern. We appreciate your patience and further solicit your

cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am

and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at Nokia India - Ask Nokia

Do you know you can now update your phone software at your own convenience? Visit Nokia India - Product Support - Support to check if your

phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides,

troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.
Kind regards,
Sylvia Alphonse
Nokia Care

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Sat, July 10, 2010 5:45:38 PM

Re: Nokia - Sandeep Kumar – E71 Post Service Functionality
...
From:
Rahul Aggarwal <devansh_steels@yahoo.com> [Chat now]
...
View Contact
To: contactcentre.india@nokia.com
Dear Sylvia Alphonse,

I am at the stage where I started you left no option for me to go to consumer. Let me know have you any other option as your

esteemed organisation is not ready for providing alternative handset and handset not repaired at Nokia Care sent earlier then

no use to send it again when not repaired first time then what will be next time it is wastage of time.

Dear, I want to change my set with new handset let me know company is ready or not. It will be last communication bewtween us

so reply after final decision. Feel free to call.

With regards,

Sandeep Kumar
94170-44034

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Sun, July 11, 2010 1:32:02 PM

Nokia - Sandeep Kumar – E71 Post Service Functionality
...
From:
"contactcentre.india@nokia.com" <contactcentre.india@nokia.com>
...
View Contact
To: devansh_steels@yahoo.com

Dear Mr. Kumar,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the post service functionality of Nokia E71. We regret to hear of the difficulties that you

are experiencing with the repair of your mobile phone. As one of our valued customers, your satisfaction is one of our

primary objectives. Kindly be assured that one of our executive will contact you within 48hours in order to assist further.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am

and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at Nokia India - Ask Nokia

To ensure proper handling, please continue to use the current subject line.

Kind regards,

Jacob Raju

Nokia Care
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wed, July 14, 2010 4:29:40 PM

Fw: Nokia - Sandeep Kumar – E71 Post Service Functionality
...
From:
Rahul Aggarwal <devansh_steels@yahoo.com> [Chat now]
...
View Contact
To: contactcentre.india@nokia.com
Dear Jacob Raju,

Time given by your goodself has now complete. Nobody came to me for solution of my problem. Now I am sending complain to

Consumer Forum.

Thks.

Sandeep Kumar
__________________________________________________ ____________________________________

To,
Top supervisor
Nokia

Respected sir,

I Purchase my nokia phone C7(IMEI NO:-353755040543029) OF 19,500. which is started problem in
14 march 2011.I was given my set to nokia services center,after four days I get my set by solve out that problem but a new problem.Again I give my set to nokia center on 30 march 2011.
Today is 13 april 2011,i not receive my phone till now.
I use nokia from last 12 years,but this time I am frustrate by bad services of nokia
Thaty this is my last exprience with nokia.
so, thankyou for this exprience.